Skaala vs Team-Connect AI Receptionist
The short answer
- Skaala costs least: $100 a month for 100 calls and $200 for 500.
- Team-Connect AI Receptionist has the lowest advertised price, £9.99 (about $13), but costs £79.99 (about $106) at 100 calls.
- Pick Skaala if you want the lower bill, bookings made during the call or calls put through to you.
- Pick Team-Connect AI Receptionist if you want their own people to take over a call (from the Enterprise plan) or booking in Calendly.
 Skaalasolo owners and small service teams who miss calls while on the jobVisit site |  Team-Connect AI ReceptionistUK trades, clinics and salons that cannot answer the phone mid-jobVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Skaala$100Lowest | Team-Connect AI Receptionist£79.99about $106 |
| At 500 calls a month | Skaala$200Lowest | Team-Connect AI Receptionist£219.99about $291 |
| Advertised from | Skaala$60 a month | Team-Connect AI Receptionist£9.99 (about $13) a monthabout $13 |
| The advertised plan covers | SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra. | Team-Connect AI ReceptionistThe £19.99 (about $26) plan it advertises covers 12 of 100 calls. Business Pro costs less for all 100. |
| Bills | Skaalaper minute | Team-Connect AI Receptionistper minute |
| Keeps answering past your allowance | SkaalaYesCalls keep being answered past the allowance | Team-Connect AI ReceptionistYesGoing over the included minutes is charged per extra minute rather than cutting calls off |
| Free trial or plan | SkaalaPartlyYou can run the full product on a real line for seven days | Team-Connect AI ReceptionistNot stated |
| Month to month, cancel online | SkaalaYesPlans bought online run month to month and cancel in one click from the dashboard | Team-Connect AI ReceptionistYesEvery plan is sold month to month with no minimum term |
| On the call | ||
| Books appointments | SkaalaYesIt completes the booking during the call against staff availability | Team-Connect AI ReceptionistPartlyThe AI checks live availability |
| Transfers to a person | SkaalaYesTransfers run on rules you configure for urgency | Team-Connect AI ReceptionistPartlyCalls can be transferred to a mobile, VoIP extension or landline |
| Human receptionists as backup | SkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team | Team-Connect AI ReceptionistPartlyHuman cover behind the AI is listed only in the £199.99 (about $265) Enterprise plan's feature list as 24/7 human backup |
| After-hours rules | SkaalaYesAnswering runs 24/7 including evenings, weekends and holidays | Team-Connect AI ReceptionistYesRouting can differ by time of day with separate after-hours behavior, weekend |
| Urgent calls escalated | SkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person | Team-Connect AI ReceptionistYesNamed emergency keywords trigger an immediate live transfer to the on-call engineer or clinician, with escalation timers |
| Texts your callers | SkaalaPartlySMS confirmations and summaries go out on every plan | Team-Connect AI ReceptionistPartlyCallers get branded SMS confirmations and reminders with reschedule links after a booking |
| Call summary by text | SkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record | Team-Connect AI ReceptionistYesThe vendor says every booking |
| Language, privacy and trying it | ||
| Languages | SkaalaYes70+ languages | Team-Connect AI ReceptionistPartly45 languages |
| HIPAA, with a signed BAA | SkaalaNoThe vendor states it holds no HIPAA attestation today | Team-Connect AI ReceptionistNot stated |
| Hear it before you buy | SkaalaPartlyThere is a live browser voice demo on the same stack as the paid product | Team-Connect AI ReceptionistYesThe product page publishes a number you can ring to hear the AI yourself |
| What it connects to | ||
| Google Calendar | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Outlook | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Calendly | SkaalaNoCalendly is not named anywhere on the vendor's integration pages | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Your trade’s software | SkaalaNot stated | Team-Connect AI ReceptionistNot stated |
| Keep your number | SkaalaYesYou keep your existing number and forward to Skaala | Team-Connect AI ReceptionistYesThe documented default path is to keep your existing landline or mobile number |
| In short | ||
| What it is | SkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala | Team-Connect AI ReceptionistTeam-Connect is a UK AI receptionist sold on top of its own 01, 02, 03 and 0800 business landline numbers, answering calls in a British voice, booking appointments and capturing inquiries. It is run by Macclesfield-based DadLink Technologies on month-to-month plans.All answers for Team-Connect AI Receptionist |
| Checked | SkaalaOctober 15, 2026 | Team-Connect AI ReceptionistOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.