RingCentral AI Receptionist vs Smith.ai AI Receptionist
The short answer
- RingCentral AI Receptionist costs least at both 100 and 500 calls a month.
 RingCentral AI Receptionistsmall and midsize businesses keeping their phone system but missing callsVisit site |  Smith.ai AI ReceptionistVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | RingCentral AI Receptionist$124Lowest | Smith.ai AI Receptionist$212.50 |
| At 500 calls a month | RingCentral AI Receptionist$624Lowest | Smith.ai AI Receptionist$800 via sales |
| Advertised from | RingCentral AI Receptionist$49 a month | Smith.ai AI ReceptionistFree, then $150 a month |
| The advertised plan covers | RingCentral AI ReceptionistThe $39 plan covers 40 of 100 calls. Standalone costs less for all 100. | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. |
| Bills | RingCentral AI Receptionistper minute | Smith.ai AI Receptionistper call |
| Keeps answering past your allowance | RingCentral AI ReceptionistYesCalls keep being answered past the 100 included minutes | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75… |
| Free trial or plan | RingCentral AI ReceptionistPartlyBoth plans come with a 14-day free trial you can set up and take real calls on… | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit… |
| Month to month, cancel online | RingCentral AI ReceptionistNot stated | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice… |
| On the call | ||
| Books appointments | RingCentral AI ReceptionistPartlyIt schedules and reschedules during the call through connected calendars or by texting a… | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call |
| Transfers to a person | RingCentral AI ReceptionistYesIt transfers callers to users, extensions, queues or outside numbers and passes a call… | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name… |
| Human receptionists as backup | RingCentral AI ReceptionistNot stated | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan… |
| After-hours rules | RingCentral AI ReceptionistYesIt answers day and night including weekends and holidays… | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours… |
| Urgent calls escalated | RingCentral AI ReceptionistNot stated | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member… |
| Texts your callers | RingCentral AI ReceptionistPartlyAn AI SMS agent answers texts, automates text inquiries and sends follow-ups… | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call… |
| Call summary by text | RingCentral AI ReceptionistPartlyCall summaries travel with transfers and full transcripts are in the app… | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default |
| Language, privacy and trying it | ||
| Languages | RingCentral AI ReceptionistYes6 languages | Smith.ai AI ReceptionistYesEnglish and Spanish |
| HIPAA, with a signed BAA | RingCentral AI ReceptionistPartlyHIPAA compliance is listed as included on both plans with encryption and audit logging… | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… |
| Hear it before you buy | RingCentral AI ReceptionistYesThere is a public demo number to call plus recorded sample calls per industry on the… | Smith.ai AI ReceptionistPartlyNo public demo number |
| What it connects to | ||
| Google Calendar | RingCentral AI ReceptionistNot stated | Smith.ai AI ReceptionistNot stated |
| Outlook | RingCentral AI ReceptionistNoGoogle, Outlook and Calendly are the named calendar integrations… | Smith.ai AI ReceptionistNot stated |
| Calendly | RingCentral AI ReceptionistNoGoogle, Outlook and Calendly are the named calendar integrations… | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required)… |
| Your trade’s software | RingCentral AI ReceptionistNot stated | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services… |
| Keep your number | RingCentral AI ReceptionistYesIt sits in front of any existing phone system, reached by forwarding calls to it or via… | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number |
| In short | ||
| What it is | RingCentral AI ReceptionistRingCentral AI Receptionist is an AI phone answering product that answers calls and texts around the clock, routes them with context, captures leads and books appointments. It works alongside an existing phone system or as part of RingEX.All answers for RingCentral AI Receptionist | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist |
| Checked | RingCentral AI ReceptionistOctober 14, 2026 | Smith.ai AI ReceptionistOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price