RingCentral AI Receptionist vs My AI Front Desk
AI answering services side by side: what a month of calls costs, what each does on the call, and where each falls short.
The short answer
- My AI Front Desk costs least at both 100 and 500 calls a month.
- RingCentral AI Receptionist has the lowest advertised price ($49), but costs $124 at 100 calls.
| RRingCentral AI Receptionistsmall and midsize businesses keeping their phone system but missing callsVisit site | MMy AI Front DeskVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | RingCentral AI Receptionist$124 | My AI Front Desk$109Lowest |
| At 500 calls a month | RingCentral AI Receptionist$624 | My AI Front Desk$359Lowest |
| Advertised from | RingCentral AI Receptionist$49 a month | My AI Front Desk$99 a month |
| The advertised plan covers | RingCentral AI ReceptionistThe $39 plan covers 40 of 100 calls. Standalone costs less for all 100. | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. |
| Bills | RingCentral AI Receptionistper minute | My AI Front Deskper minute |
| Keeps answering past your allowance | RingCentral AI ReceptionistYesCalls keep being answered past the 100 included minutes | My AI Front DeskYesCalls keep being answered past the allowance |
| Free trial or plan | RingCentral AI ReceptionistPartlyBoth plans come with a 14-day free trial you can set up and take real calls on, but there… | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying |
| Month to month, cancel online | RingCentral AI ReceptionistNot stated | My AI Front DeskYesBilling is month to month with no contract, and you cancel from the dashboard without a… |
| On the call | ||
| Books appointments | RingCentral AI ReceptionistPartlyIt schedules and reschedules during the call through connected calendars or by texting a… | My AI Front DeskYesIt books into your calendar during the call |
| Transfers to a person | RingCentral AI ReceptionistYesIt transfers callers to users, extensions, queues or outside numbers and passes a call… | My AI Front DeskYesWarm transfer is supported |
| Human receptionists as backup | RingCentral AI ReceptionistNot stated | My AI Front DeskNoThere are no vendor-staffed human receptionists |
| After-hours rules | RingCentral AI ReceptionistYesIt answers day and night including weekends and holidays, and the plan includes custom… | My AI Front DeskYesIt answers 24/7 |
| Urgent calls escalated | RingCentral AI ReceptionistNot stated | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe, for example sending… |
| Texts your callers | RingCentral AI ReceptionistPartlyAn AI SMS agent answers texts, automates text inquiries and sends follow-ups, but the… | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations), send a… |
| Call summary by text | RingCentral AI ReceptionistPartlyCall summaries travel with transfers and full transcripts are in the app, but no page… | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary and… |
| Language, privacy and trying it | ||
| Languages | RingCentral AI ReceptionistYes6 languages | My AI Front DeskPartly20+ languages |
| HIPAA, with a signed BAA | RingCentral AI ReceptionistPartlyHIPAA compliance is listed as included on both plans with encryption and audit logging,… | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan and is… |
| Hear it before you buy | RingCentral AI ReceptionistYesThere is a public demo number to call plus recorded sample calls per industry on the… | My AI Front DeskYesThere is a public demo phone line to call before buying, and the product pages carry a… |
| What it connects to | ||
| Google Calendar | RingCentral AI ReceptionistNot stated | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide |
| Outlook | RingCentral AI ReceptionistNoGoogle, Outlook and Calendly are the named calendar integrations, but that table row… | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page |
| Calendly | RingCentral AI ReceptionistNoGoogle, Outlook and Calendly are the named calendar integrations, but that table row… | My AI Front DeskYesCalendly is named in the booking FAQ and in the help centre's scheduling category, but… |
| Your trade’s software | RingCentral AI ReceptionistNot stated | My AI Front DeskYesThere are documented connectors for Housecall Pro (booking and managing appointments… |
| Keep your number | RingCentral AI ReceptionistYesIt sits in front of any existing phone system, reached by forwarding calls to it or via… | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number, either all… |
| Our verdict | ||
| In short | RingCentral AI ReceptionistRingCentral AI Receptionist is an AI phone answering product that answers calls and texts around the clock, routes them with context, captures leads and books appointments. It works alongside an existing phone system or as part of RingEX.All answers for RingCentral AI Receptionist | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk |
| Checked | RingCentral AI ReceptionistOctober 14, 2026 | My AI Front DeskOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price