Sona by Quo vs My AI Front Desk
AI answering services side by side: what a month of calls costs, what each does on the call, and where each falls short.
The short answer
- Sona by Quo costs least at both 100 and 500 calls a month.
| SSona by Quosmall US and Canadian teams already wanting one phone system to answer missed callsVisit site | MMy AI Front DeskVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Sona by Quo$82Lowest | My AI Front Desk$109 |
| At 500 calls a month | Sona by Quo$232Lowest | My AI Front Desk$359 |
| Advertised from | Sona by QuoFree, then $25 a month | My AI Front Desk$99 a month |
| The advertised plan covers | Sona by QuoThe $25 plan covers 40 of 100 calls. Tier 3 costs less for all 100. | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. |
| Bills | Sona by Quoper call | My AI Front Deskper minute |
| Keeps answering past your allowance | Sona by QuoYesThe vendor documents both behaviours and which is the default: with overages off Sona… | My AI Front DeskYesCalls keep being answered past the allowance |
| Free trial or plan | Sona by QuoPartlyThere are two free ways in but each is bounded: a 7-day trial of everything including… | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying |
| Month to month, cancel online | Sona by QuoYesMonth-to-month is published alongside a cheaper annual option, and cancellation is done… | My AI Front DeskYesBilling is month to month with no contract, and you cancel from the dashboard without a… |
| On the call | ||
| Books appointments | Sona by QuoPartlySona can text a scheduling link mid-call and, with Jobber connected, create a service… | My AI Front DeskYesIt books into your calendar during the call |
| Transfers to a person | Sona by QuoPartlyTransfers to a teammate, a shared inbox or an external number are supported and the… | My AI Front DeskYesWarm transfer is supported |
| Human receptionists as backup | Sona by QuoNot stated | My AI Front DeskNoThere are no vendor-staffed human receptionists |
| After-hours rules | Sona by QuoYesBecause Sona is a step in Quo's call flow builder you can place it only after the… | My AI Front DeskYesIt answers 24/7 |
| Urgent calls escalated | Sona by QuoPartlyEscalation is real but is something you author: a job instruction can detect the… | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe, for example sending… |
| Texts your callers | Sona by QuoYesA Send SMS action texts the live caller from the same business number, and a separate… | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations), send a… |
| Call summary by text | Sona by QuoPartlySummaries and transcripts land in the Quo inbox immediately and can be pushed to email or… | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary and… |
| Language, privacy and trying it | ||
| Languages | Sona by QuoPartlyEnglish, Spanish and French | My AI Front DeskPartly20+ languages |
| HIPAA, with a signed BAA | Sona by QuoPartlyA BAA is signed on both paid plans, but the vendor carves texting out of covered services… | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan and is… |
| Hear it before you buy | Sona by QuoYesA public demo line is published so you can hear Sona before signing up, and inside the… | My AI Front DeskYesThere is a public demo phone line to call before buying, and the product pages carry a… |
| What it connects to | ||
| Google Calendar | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide |
| Outlook | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page |
| Calendly | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… | My AI Front DeskYesCalendly is named in the booking FAQ and in the help centre's scheduling category, but… |
| Your trade’s software | Sona by QuoYesTrade systems are covered directly - Jobber (including a Sona action that files a request… | My AI Front DeskYesThere are documented connectors for Housecall Pro (booking and managing appointments… |
| Keep your number | Sona by QuoYesQuo lists basic and advanced call forwarding on both plans and documents routing calls… | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number, either all… |
| Our verdict | ||
| In short | Sona by QuoSona is the AI voice agent built into Quo (formerly OpenPhone), a business phone system, answering inbound calls day and night. It is dropped into a Quo call flow, where it answers questions, takes messages, texts callers and transfers to staff.All answers for Sona by Quo | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk |
| Checked | Sona by QuoOctober 14, 2026 | My AI Front DeskOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price