Posh AI Receptionist vs Viva AI
The short answer
- Viva AI costs least: $349 a month for 100 calls and $1,199 for 500.
- Posh AI Receptionist has the lowest advertised price, $130, but costs $350 at 100 calls.
- Pick Posh AI Receptionist if you want their own people to take over a call.
- Pick Viva AI if you want the lower bill or booking in Outlook.
 Posh AI Receptionistsmall firms wanting AI call answering with US live receptionists a transfer awayVisit site |  Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Posh AI Receptionist$350 | Viva AI$349Lowest |
| At 500 calls a month | Posh AI Receptionist$1,450 | Viva AI$1,199Lowest |
| Advertised from | Posh AI Receptionist$130 a month | Viva AI$349 a month |
| The advertised plan covers | Posh AI ReceptionistThe $130 plan covers 20 of 100 calls.80 cost extra. | Viva AIThe $349 plan covers all 100 calls. |
| Bills | Posh AI Receptionistper minute | Viva AIin credits |
| Keeps answering past your allowance | Posh AI ReceptionistYesPast the bundled minutes you keep being answered and pay a published per-minute overage | Viva AIYesCalls keep being answered past the allowance and extra credits are billed per credit |
| Free trial or plan | Posh AI ReceptionistPartlyYou can run Posh on your real line before paying | Viva AIPartlyThere is no standing free plan |
| Month to month, cancel online | Posh AI ReceptionistYesBilling is month to month with no long-term contract, on a true monthly cycle | Viva AINot stated |
| On the call | ||
| Books appointments | Posh AI ReceptionistYesThe AI receptionist books and reschedules appointments during the call | Viva AIYesThe AI reads live availability |
| Transfers to a person | Posh AI ReceptionistPartlyA caller who asks for a person is transferred to a Posh live receptionist immediately | Viva AIPartlyTransfer to the right staff member is a listed Platinum feature |
| Human receptionists as backup | Posh AI ReceptionistYesReal people sit behind the AI by design | Viva AINoThere is no human answering team behind the AI |
| After-hours rules | Posh AI ReceptionistYesAnswering runs 24/7/365 including nights, weekends and holidays | Viva AIYesIt answers around the clock and behaves differently after hours, creating tasks |
| Urgent calls escalated | Posh AI ReceptionistPartlyEscalation rules are configurable in the app or portal | Viva AIYesThe AI triages dental emergencies with symptom questions |
| Texts your callers | Posh AI ReceptionistPartlyPosh can text or email the caller straight after a call to confirm appointments or collect details | Viva AIPartlyThe same AI holds two-way text conversations and sends booking links and forms |
| Call summary by text | Posh AI ReceptionistYesMessages land in the Posh app with notifications by default | Viva AIPartlySummaries land in the platform inbox and |
| Language, privacy and trying it | ||
| Languages | Posh AI ReceptionistPartlyEnglish and Spanish | Viva AIYes100+ languages |
| HIPAA, with a signed BAA | Posh AI ReceptionistPartlyPosh claims HIPAA compliance across its service and lists it as included in all plans | Viva AIYesA Business Associate Agreement is signed for every practice on any plan |
| Hear it before you buy | Posh AI ReceptionistYesPosh publishes a live demo line you can ring to hear its AI receptionist | Viva AIYesA public toll-free demo line is the product itself answering for a demo practice |
| What it connects to | ||
| Google Calendar | Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Outlook | Posh AI ReceptionistNoOutlook or Microsoft 365 appears nowhere in the vendor's integration list | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Calendly | Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Your trade’s software | Posh AI ReceptionistPartlyLegal practice software is covered — Clio Grow, Clio Manage and Rocket Matter | Viva AIYesThe integrations are dental-specific practice management systems written to directly |
| Keep your number | Posh AI ReceptionistYesYou keep your existing line and forward it to the number Posh issues for your account | Viva AIYesPatients keep dialing the existing office number |
| In short | ||
| What it is | Posh AI ReceptionistPosh is a US-based answering service whose AI receptionist greets callers, takes messages, books appointments and qualifies leads, transferring to a human receptionist on request. Calls draw on a monthly pool of mixed AI and live receptionist minutes.All answers for Posh AI Receptionist | Viva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AI |
| Checked | Posh AI ReceptionistOctober 14, 2026 | Viva AIOctober 16, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price