Posh AI Receptionist vs Smith.ai AI Receptionist
The short answer
- Smith.ai AI Receptionist costs least at both 100 and 500 calls a month.
- Posh AI Receptionist has the lowest advertised price ($130), but costs $350 at 100 calls.
- Only Posh AI Receptionist has receptionists of its own to take over a call on every plan.
 Posh AI Receptionistsmall firms wanting AI call answering with US live receptionists a transfer awayVisit site |  Smith.ai AI ReceptionistVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Posh AI Receptionist$350 | Smith.ai AI Receptionist$212.50Lowest |
| At 500 calls a month | Posh AI Receptionist$1450 | Smith.ai AI Receptionist$800 via salesLowest |
| Advertised from | Posh AI Receptionist$130 a month | Smith.ai AI ReceptionistFree, then $150 a month |
| The advertised plan covers | Posh AI ReceptionistThe $130 plan covers 20 of 100 calls.80 cost extra. | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. |
| Bills | Posh AI Receptionistper minute | Smith.ai AI Receptionistper call |
| Keeps answering past your allowance | Posh AI ReceptionistYesPast the bundled minutes you keep being answered and pay a published per-minute overage… | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75… |
| Free trial or plan | Posh AI ReceptionistPartlyYou can run Posh on your real line before paying… | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit… |
| Month to month, cancel online | Posh AI ReceptionistYesBilling is month to month with no long-term contract, on a true monthly cycle… | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice… |
| On the call | ||
| Books appointments | Posh AI ReceptionistYesThe AI receptionist books and reschedules appointments during the call and confirms… | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call |
| Transfers to a person | Posh AI ReceptionistPartlyA caller who asks for a person is transferred to a Posh live receptionist immediately and… | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name… |
| Human receptionists as backup | Posh AI ReceptionistYesReal people sit behind the AI by design: Posh sells the AI alongside its own US-based… | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan… |
| After-hours rules | Posh AI ReceptionistYesAnswering runs 24/7/365 including nights, weekends and holidays… | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours… |
| Urgent calls escalated | Posh AI ReceptionistPartlyEscalation rules are configurable in the app or portal and emergencies can be routed to… | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member… |
| Texts your callers | Posh AI ReceptionistPartlyPosh can text or email the caller straight after a call to confirm appointments or… | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call… |
| Call summary by text | Posh AI ReceptionistYesMessages land in the Posh app with notifications by default… | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default |
| Language, privacy and trying it | ||
| Languages | Posh AI ReceptionistPartlyEnglish and Spanish | Smith.ai AI ReceptionistYesEnglish and Spanish |
| HIPAA, with a signed BAA | Posh AI ReceptionistPartlyPosh claims HIPAA compliance across its service and lists it as included in all plans… | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… |
| Hear it before you buy | Posh AI ReceptionistYesPosh publishes a live demo line you can ring to hear its AI receptionist… | Smith.ai AI ReceptionistPartlyNo public demo number |
| What it connects to | ||
| Google Calendar | Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking… | Smith.ai AI ReceptionistNot stated |
| Outlook | Posh AI ReceptionistNoOutlook or Microsoft 365 appears nowhere in the vendor's integration list | Smith.ai AI ReceptionistNot stated |
| Calendly | Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking… | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required)… |
| Your trade’s software | Posh AI ReceptionistPartlyLegal practice software is covered — Clio Grow… | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services… |
| Keep your number | Posh AI ReceptionistYesYou keep your existing line and forward it to the number Posh issues for your account… | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number |
| In short | ||
| What it is | Posh AI ReceptionistPosh is a US-based answering service whose AI receptionist greets callers, takes messages, books appointments and qualifies leads, transferring to a human receptionist on request. Calls draw on a monthly pool of mixed AI and live receptionist minutes.All answers for Posh AI Receptionist | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist |
| Checked | Posh AI ReceptionistOctober 14, 2026 | Smith.ai AI ReceptionistOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price