NextPhone vs Newo
The short answer
- Newo costs least at 100 calls a month: $175.
- NextPhone costs least at 500: $199.
- NextPhone has the lowest advertised price, $199, but costs $199 at 100 calls.
- Pick NextPhone if you want the lower bill at 500 calls.
- Pick Newo if you want the lower bill at 100 calls, text conversations with callers or a connection to your trade’s software.
 NextPhonesolo law firms and trades that miss calls while working or after hoursVisit site |  Newodental practices and home-service firms that book into their own scheduling softwareVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | NextPhone$199 | Newo$175Lowest |
| At 500 calls a month | NextPhone$199Lowest | Newo$749 |
| Advertised from | NextPhone$199 a month | Newo$299 a month |
| The advertised plan covers | NextPhoneThe $199 plan covers all 100 calls. | NewoThe $299 plan it advertises covers all 100 calls. |
| Bills | NextPhoneflat fee | Newoin credits |
| Keeps answering past your allowance | NextPhoneYesNothing happens on call 101: calls stay included and the bill does not move | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate |
| Free trial or plan | NextPhonePartlySeven days free on the entry Pro plan, during which you pick a number | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number |
| Month to month, cancel online | NextPhoneYesMonth to month with no contract and no cancellation fee, canceled from the account | NewoYesAll plans bill monthly with no annual option |
| On the call | ||
| Books appointments | NextPhoneYesIt checks live availability during the call and writes the appointment itself | NewoYesIt reads live availability in your scheduler and writes the booking back during the call |
| Transfers to a person | NextPhoneYesTwo transfer kinds, including a warm one where the AI briefs your person first | NewoPartlyTransfers to a named human destination are configurable per scenario |
| Human receptionists as backup | NextPhoneNoNo people sit behind the AI | NewoNoNewo supplies no human agents of its own |
| After-hours rules | NextPhoneYesAnswers every day of the year, with a separate closed greeting | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation |
| Urgent calls escalated | NextPhoneYesYou define what counts as urgent | NewoYesEmergency intent is recognized and put through to the on-call person |
| Texts your callers | NextPhonePartlyDuring-call and follow-up texts are on every plan | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call |
| Call summary by text | NextPhoneYesA text summary with the caller, outcome and their answers goes out after the call | NewoYesPost-session reports go out by email and SMS to managers after every conversation |
| Language, privacy and trying it | ||
| Languages | NextPhonePartly10 languages | NewoYes15+ languages |
| HIPAA, with a signed BAA | NextPhoneNot stated | NewoYesNewo acts as a business associate |
| Hear it before you buy | NextPhoneYesYou talk to an agent trained on your own website in the browser during signup | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes |
| What it connects to | ||
| Google Calendar | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Outlook | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Calendly | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Your trade’s software | NextPhonePartlyLegal and field-service tools are covered | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) |
| Keep your number | NextPhoneYesKeep your line and forward either all calls or only busy, unanswered and after-hours ones | NewoYesYou keep your published number and set delayed carrier forwarding |
| In short | ||
| What it is | NextPhoneNextPhone is an AI receptionist that answers a small business's calls around the clock, trained on its website, taking intake answers, booking appointments and transferring callers by rules the owner writes. Every plan is a flat monthly price with unlimited calls.All answers for NextPhone | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo |
| Checked | NextPhoneOctober 15, 2026 | NewoOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price