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Nextiva XBert AI Receptionist vs Skaala

The short answer

  • Nextiva XBert AI Receptionist costs least at 100 calls a month: $99.
  • Skaala costs least at 500: $200.
  • Skaala has the lowest advertised price, $60, but costs $100 at 100 calls.
  • Pick Nextiva XBert AI Receptionist if you want the lower bill at 100 calls or text conversations with callers.
  • Pick Skaala if you want the lower bill at 500 calls, booking in Google Calendar or booking in Outlook.
Nextiva XBert AI Receptionist vs Skaala, compared
Nextiva XBert AI Receptionistservice businesses missing calls on the job, from HVAC and dental to law firmsVisit siteSkaalasolo owners and small service teams who miss calls while on the jobVisit site
Cost
At 100 calls a monthNextiva XBert AI Receptionist$99LowestSkaala$100
At 500 calls a monthNextiva XBert AI Receptionist$495Skaala$200Lowest
Advertised fromNextiva XBert AI Receptionist$99 a monthSkaala$60 a month
The advertised plan coversNextiva XBert AI ReceptionistThe $99 plan covers all 100 calls.SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra.
BillsNextiva XBert AI Receptionistper callSkaalaper minute
Keeps answering past your allowanceNextiva XBert AI ReceptionistYesCalls past the included 100 are not cut offSkaalaYesCalls keep being answered past the allowance
Free trial or planNextiva XBert AI ReceptionistPartlyThere is a 14-day free trial of the receptionist with no commitmentSkaalaPartlyYou can run the full product on a real line for seven days
Month to month, cancel onlineNextiva XBert AI ReceptionistYesThe XBert add-on is month to month with no long-term contractSkaalaYesPlans bought online run month to month and cancel in one click from the dashboard
On the call
Books appointmentsNextiva XBert AI ReceptionistYesXBert books into a connected calendar during the conversation, checking live availabilitySkaalaYesIt completes the booking during the call against staff availability
Transfers to a personNextiva XBert AI ReceptionistYesCallers can be put through to a named team memberSkaalaYesTransfers run on rules you configure for urgency
Human receptionists as backupNextiva XBert AI ReceptionistPartlyEscalation goes to the buyer's own staff, not to receptionists employed by NextivaSkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team
After-hours rulesNextiva XBert AI ReceptionistYesCoverage is explicitly round-the-clock including weekends and public holidaysSkaalaYesAnswering runs 24/7 including evenings, weekends and holidays
Urgent calls escalatedNextiva XBert AI ReceptionistYesThe vendor states urgent requests are passed to staff mid-conversationSkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person
Texts your callersNextiva XBert AI ReceptionistYesThe same agent holds SMS and web chat conversations, sends booking linksSkaalaPartlySMS confirmations and summaries go out on every plan
Call summary by textNextiva XBert AI ReceptionistPartlySummaries, transcripts and reports arrive in the dashboard and as alertsSkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record
Language, privacy and trying it
LanguagesNextiva XBert AI ReceptionistNot statedSkaalaYes70+ languages
HIPAA, with a signed BAANextiva XBert AI ReceptionistPartlyNextiva advertises HIPAA compliance for patient callsSkaalaNoThe vendor states it holds no HIPAA attestation today
Hear it before you buyNextiva XBert AI ReceptionistYesRecorded sample calls play on the product page for restaurant, healthcareSkaalaPartlyThere is a live browser voice demo on the same stack as the paid product
What it connects to
Google CalendarNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call
OutlookNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call
CalendlyNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costSkaalaNoCalendly is not named anywhere on the vendor's integration pages
Your trade’s softwareNextiva XBert AI ReceptionistPartlyTrade systems are covered broadly, but only Housecall Pro is liveSkaalaNot stated
Keep your numberNextiva XBert AI ReceptionistNot statedSkaalaYesYou keep your existing number and forward to Skaala
In short
What it isNextiva XBert AI ReceptionistXBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan.All answers for Nextiva XBert AI ReceptionistSkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala
CheckedNextiva XBert AI ReceptionistOctober 15, 2026SkaalaOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price