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Nextiva XBert AI Receptionist vs Johnni AI

The short answer

  • Nextiva XBert AI Receptionist costs least at 100 calls a month: $99.
  • Johnni AI costs least at 500: A$559 (about $386).
  • Johnni AI has the lowest advertised price, A$49 (about $34), but costs A$144 (about $100) at 100 calls.
  • Pick Nextiva XBert AI Receptionist if you want the lower bill at 100 calls or text conversations with callers.
  • Pick Johnni AI if you want the lower bill at 500 calls or booking in Google Calendar.
Nextiva XBert AI Receptionist vs Johnni AI, compared
Nextiva XBert AI Receptionistservice businesses missing calls on the job, from HVAC and dental to law firmsVisit siteJohnni AIAustralian and NZ trades who miss calls on the job and want the booking madeVisit site
Cost
At 100 calls a monthNextiva XBert AI Receptionist$99LowestJohnni AIA$144about $100
At 500 calls a monthNextiva XBert AI Receptionist$495Johnni AIA$559about $386Lowest
Advertised fromNextiva XBert AI Receptionist$99 a monthJohnni AIA$49 (about $34) a monthabout $34
The advertised plan coversNextiva XBert AI ReceptionistThe $99 plan covers all 100 calls.Johnni AIThe A$49 (about $34) plan covers 24 of 100 calls.76 cost extra.
BillsNextiva XBert AI Receptionistper callJohnni AIper minute
Keeps answering past your allowanceNextiva XBert AI ReceptionistYesCalls past the included 100 are not cut offJohnni AIYesCalls keep being answered past the allowance and the extra minutes are billed per minute
Free trial or planNextiva XBert AI ReceptionistPartlyThere is a 14-day free trial of the receptionist with no commitmentJohnni AIPartlyThe 7 day trial comes with 30 free minutes to set up and test the receptionist
Month to month, cancel onlineNextiva XBert AI ReceptionistYesThe XBert add-on is month to month with no long-term contractJohnni AIYesReceptionist plans are month to month with no lock-in, and you can terminate at any time
On the call
Books appointmentsNextiva XBert AI ReceptionistYesXBert books into a connected calendar during the conversation, checking live availabilityJohnni AIYesIt checks the live calendar and books into Google Calendar during the call
Transfers to a personNextiva XBert AI ReceptionistYesCallers can be put through to a named team memberJohnni AIYesWarm transfer is on every plan: it puts the caller through and briefs you first
Human receptionists as backupNextiva XBert AI ReceptionistPartlyEscalation goes to the buyer's own staff, not to receptionists employed by NextivaJohnni AINoThere is no vendor-staffed human team behind the AI
After-hours rulesNextiva XBert AI ReceptionistYesCoverage is explicitly round-the-clock including weekends and public holidaysJohnni AIYesAnswers 24/7 including nights, weekends and public holidays, and you choose the scope
Urgent calls escalatedNextiva XBert AI ReceptionistYesThe vendor states urgent requests are passed to staff mid-conversationJohnni AIPartlyEscalation chains that ring an on-call roster until someone accepts are offered in the custom build tier, not in the self-serve plans
Texts your callersNextiva XBert AI ReceptionistYesThe same agent holds SMS and web chat conversations, sends booking linksJohnni AIPartlyTexting the caller works but is a paid add-on at $50 a month on every plan
Call summary by textNextiva XBert AI ReceptionistPartlySummaries, transcripts and reports arrive in the dashboard and as alertsJohnni AIPartlyEmail summaries plus a recording and transcript are on every plan
Language, privacy and trying it
LanguagesNextiva XBert AI ReceptionistNot statedJohnni AIPartlyEnglish only
HIPAA, with a signed BAANextiva XBert AI ReceptionistPartlyNextiva advertises HIPAA compliance for patient callsJohnni AINot stated
Hear it before you buyNextiva XBert AI ReceptionistYesRecorded sample calls play on the product page for restaurant, healthcareJohnni AIYesThere is a live demo number you can ring to hear the same receptionist
What it connects to
Google CalendarNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costJohnni AIYesGoogle Calendar sync and the vendor's own free Scheduler are included on every plan
OutlookNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking path
CalendlyNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no costJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking path
Your trade’s softwareNextiva XBert AI ReceptionistPartlyTrade systems are covered broadly, but only Housecall Pro is liveJohnni AIPartlyTrade job software is supported in principle, naming ServiceM8, simPRO and ServiceTitan
Keep your numberNextiva XBert AI ReceptionistNot statedJohnni AIYesYou keep your existing business number and forward calls to the Johnni local number
In short
What it isNextiva XBert AI ReceptionistXBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan.All answers for Nextiva XBert AI ReceptionistJohnni AIJohnni AI is an Australian AI receptionist that answers a small business's phone 24/7 in an Australian or New Zealand voice, qualifies the inquiry and books the job. It also makes follow-up calls and answers website voice and text chats.All answers for Johnni AI
CheckedNextiva XBert AI ReceptionistOctober 15, 2026Johnni AIOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.