Newo vs Maple
The short answer
- Maple costs least: $150 a month for 100 calls and $150 for 500.
- Pick Newo if you want bookings made during the call.
- Pick Maple if you want the lower bill.
 Newodental practices and home-service firms that book into their own scheduling softwareVisit site |  Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Newo$175 | Maple$150Lowest |
| At 500 calls a month | Newo$749 | Maple$150Lowest |
| Advertised from | Newo$299 a month | Maple$150 a month |
| The advertised plan covers | NewoThe $299 plan it advertises covers all 100 calls. | MapleThe $150 plan covers all 100 calls. |
| Bills | Newoin credits | Mapleflat fee |
| Keeps answering past your allowance | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate | MapleNoThere is no allowance to exceed and no overage rate published: Maple states minutes |
| Free trial or plan | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number | MapleNoThere is no free plan and no free trial on a real line: onboarding requires a card |
| Month to month, cancel online | NewoYesAll plans bill monthly with no annual option | MaplePartlyMarketing promises month-to-month with no contracts |
| On the call | ||
| Books appointments | NewoYesIt reads live availability in your scheduler and writes the booking back during the call | MaplePartlyReservations are booked, changed and canceled during the call |
| Transfers to a person | NewoPartlyTransfers to a named human destination are configurable per scenario | MapleYesAutomated transfer is included on the entry plan with a configurable handoff number |
| Human receptionists as backup | NewoNoNewo supplies no human agents of its own | MapleNoThe documented fallback chain ends with the restaurant's own staff |
| After-hours rules | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation | MapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closed |
| Urgent calls escalated | NewoYesEmergency intent is recognized and put through to the on-call person | MapleNot stated |
| Texts your callers | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call | MaplePartlyThe agent can text order links, booking links, payment links and custom messages |
| Call summary by text | NewoYesPost-session reports go out by email and SMS to managers after every conversation | MaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMS |
| Language, privacy and trying it | ||
| Languages | NewoYes15+ languages | MaplePartly5 languages |
| HIPAA, with a signed BAA | NewoYesNewo acts as a business associate | MapleNot stated |
| Hear it before you buy | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes | MaplePartlySeven recorded sample calls across cuisines |
| What it connects to | ||
| Google Calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | MapleNoBookings land in OpenTable, not in a personal calendar |
| Outlook | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | MapleNoBookings land in OpenTable, not in a personal calendar |
| Calendly | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | MapleNoBookings land in OpenTable, not in a personal calendar |
| Your trade’s software | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) | MapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed |
| Keep your number | NewoYesYou keep your published number and set delayed carrier forwarding | MapleYesThe recommended setup keeps your existing line |
| In short | ||
| What it is | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo | MapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for Maple |
| Checked | NewoOctober 15, 2026 | MapleOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price