Newo vs Reception by GlossGenius
The short answer
- Reception by GlossGenius costs least: $153 a month for 100 calls and $653 for 500.
- Pick Newo if you want a signed HIPAA agreement.
- Pick Reception by GlossGenius if you want the lower bill.
 Newodental practices and home-service firms that book into their own scheduling softwareVisit site |  Reception by GlossGeniussingle-location salons and spas already running on GlossGeniusVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Newo$175 | Reception by GlossGenius$153Lowest |
| At 500 calls a month | Newo$749 | Reception by GlossGenius$653Lowest |
| Advertised from | Newo$299 a month | Reception by GlossGenius$50 a month |
| The advertised plan covers | NewoThe $299 plan it advertises covers all 100 calls. | Reception by GlossGeniusThe $50 plan covers 40 of 100 calls.60 cost extra. |
| Bills | Newoin credits | Reception by GlossGeniusper minute |
| Keeps answering past your allowance | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate | Reception by GlossGeniusYesCalls keep being answered past the allowance |
| Free trial or plan | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number | Reception by GlossGeniusPartlyReception answers real client calls at no charge for every member through November 30 |
| Month to month, cancel online | NewoYesAll plans bill monthly with no annual option | Reception by GlossGeniusPartlyGlossGenius states it sells without contracts |
| On the call | ||
| Books appointments | NewoYesIt reads live availability in your scheduler and writes the booking back during the call | Reception by GlossGeniusYesReception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link |
| Transfers to a person | NewoPartlyTransfers to a named human destination are configurable per scenario | Reception by GlossGeniusNoThere is no warm or live transfer |
| Human receptionists as backup | NewoNoNewo supplies no human agents of its own | Reception by GlossGeniusNoNothing it cannot resolve reaches a human agent at GlossGenius |
| After-hours rules | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation | Reception by GlossGeniusPartlyIt answers 24/7 including evenings, weekends and holidays |
| Urgent calls escalated | NewoYesEmergency intent is recognized and put through to the on-call person | Reception by GlossGeniusNot stated |
| Texts your callers | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call | Reception by GlossGeniusPartlyIt holds real text conversations |
| Call summary by text | NewoYesPost-session reports go out by email and SMS to managers after every conversation | Reception by GlossGeniusPartlyEach conversation shows a short summary in the Reception dashboard on web and mobile |
| Language, privacy and trying it | ||
| Languages | NewoYes15+ languages | Reception by GlossGeniusNot stated |
| HIPAA, with a signed BAA | NewoYesNewo acts as a business associate | Reception by GlossGeniusNoGlossGenius offers a BAA for HIPAA compliance |
| Hear it before you buy | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes | Reception by GlossGeniusYesA recorded sample call plays on the product page |
| What it connects to | ||
| Google Calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented |
| Outlook | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented |
| Calendly | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented |
| Your trade’s software | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) | Reception by GlossGeniusNot stated |
| Keep your number | NewoYesYou keep your published number and set delayed carrier forwarding | Reception by GlossGeniusYesYou keep your existing business number and forward it with carrier codes |
| In short | ||
| What it is | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo | Reception by GlossGeniusReception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.All answers for Reception by GlossGenius |
| Checked | NewoOctober 15, 2026 | Reception by GlossGeniusOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price