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My AI Front Desk vs Telyn

The short answer

  • My AI Front Desk costs least at 100 calls a month: $109.
  • Telyn costs least at 500: $327.
  • Telyn has the lowest advertised price, $97, but costs $109.50 at 100 calls.
  • Pick My AI Front Desk if you want the lower bill at 100 calls or a signed HIPAA agreement.
  • Pick Telyn if you want the lower bill at 500 calls.
My AI Front Desk vs Telyn, compared
My AI Front Desksmall businesses and agencies wanting phone, web chat, texting and a CRM in one toolVisit siteTelynproperty managers and local service firms that miss after-hours callsVisit site
Cost
At 100 calls a monthMy AI Front Desk$109LowestTelyn$109.50
At 500 calls a monthMy AI Front Desk$359Telyn$327Lowest
Advertised fromMy AI Front Desk$99 a monthTelyn$97 a month
The advertised plan coversMy AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra.TelynThe $97 plan covers 80 of 100 calls.20 cost extra.
BillsMy AI Front Deskper minuteTelynper minute
Keeps answering past your allowanceMy AI Front DeskYesCalls keep being answered past the allowanceTelynYesCalls keep being answered past the included minutes
Free trial or planMy AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before payingTelynPartlyA seven-day free trial puts a working agent on a forwarded or provisioned number before any charge, but there is no standing free plan
Month to month, cancel onlineMy AI Front DeskYesBilling is month to month with no contractTelynYesAll three published plans are month-to-month and cancellation is a dashboard action
On the call
Books appointmentsMy AI Front DeskYesIt books into your calendar during the callTelynYesThe vendor says the agent writes the booking into the calendar during the call rather than texting the caller a scheduling link
Transfers to a personMy AI Front DeskYesWarm transfer is supportedTelynNot stated
Human receptionists as backupMy AI Front DeskNoThere are no vendor-staffed human receptionistsTelynNoThere is no human team behind the AI
After-hours rulesMy AI Front DeskYesIt answers 24/7TelynYesYou set business hours at setup and calls outside them run a separate after-hours script
Urgent calls escalatedMy AI Front DeskYesUrgent calls are escalated through transfer scenarios you describeTelynYesThe agent classifies calls by urgency
Texts your callersMy AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations)TelynNot stated
Call summary by textMy AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summaryTelynPartlyOwner SMS notification is listed on every plan from Starter upward
Language, privacy and trying it
LanguagesMy AI Front DeskPartly20+ languagesTelynPartlyEnglish and Spanish
HIPAA, with a signed BAAMy AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every planTelynNoThe terms state outright that the vendor is not HIPAA compliant
Hear it before you buyMy AI Front DeskYesThere is a public demo phone line to call before buyingTelynYesA public demo number answers live with no signup
What it connects to
Google CalendarMy AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guideTelynYesGoogle Calendar booking is included from the entry plan
OutlookMy AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations pageTelynYesOutlook and Gmail appear in the vendor's list of native connections
CalendlyMy AI Front DeskYesCalendly is named in the booking FAQ and in the help center's scheduling categoryTelynYesGoogle Calendar booking is included from the entry plan
Your trade’s softwareMy AI Front DeskYesThere are documented connectors for Housecall ProTelynPartlyTrade-specific scheduling hooks are named inside the industry templates
Keep your numberMy AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk numberTelynYesThe vendor's recommended setup keeps your published number
In short
What it isMy AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front DeskTelynTelyn is an AI receptionist for small businesses that answers inbound calls around the clock, answers configured questions, takes messages, books appointments and sends a transcript and summary afterward. It ships industry templates for seven trades plus a universal template.All answers for Telyn
CheckedMy AI Front DeskOctober 15, 2026TelynOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price