My AI Front Desk vs Sona by Quo
The short answer
- Sona by Quo costs least at both 100 and 500 calls a month.
 My AI Front DeskVisit site |  Sona by Quosmall US and Canadian teams already wanting one phone system to answer missed callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | My AI Front Desk$109 | Sona by Quo$82Lowest |
| At 500 calls a month | My AI Front Desk$359 | Sona by Quo$232Lowest |
| Advertised from | My AI Front Desk$99 a month | Sona by QuoFree, then $25 a month |
| The advertised plan covers | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. | Sona by QuoThe $25 plan covers 40 of 100 calls. Tier 3 costs less for all 100. |
| Bills | My AI Front Deskper minute | Sona by Quoper call |
| Keeps answering past your allowance | My AI Front DeskYesCalls keep being answered past the allowance | Sona by QuoYesThe vendor documents both behaviours and which is the default: with overages off Sona… |
| Free trial or plan | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying | Sona by QuoPartlyThere are two free ways in but each is bounded: a 7-day trial of everything including… |
| Month to month, cancel online | My AI Front DeskYesBilling is month to month with no contract, and you cancel from the dashboard without a… | Sona by QuoYesMonth-to-month is published alongside a cheaper annual option… |
| On the call | ||
| Books appointments | My AI Front DeskYesIt books into your calendar during the call | Sona by QuoPartlySona can text a scheduling link mid-call and, with Jobber connected… |
| Transfers to a person | My AI Front DeskYesWarm transfer is supported. 'Hot' transfers can play a whisper summary to your staff… | Sona by QuoPartlyTransfers to a teammate, a shared inbox or an external number are supported and the… |
| Human receptionists as backup | My AI Front DeskNoThere are no vendor-staffed human receptionists | Sona by QuoNot stated |
| After-hours rules | My AI Front DeskYesIt answers 24/7 | Sona by QuoYesBecause Sona is a step in Quo's call flow builder you can place it only after the… |
| Urgent calls escalated | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe… | Sona by QuoPartlyEscalation is real but is something you author: a job instruction can detect the… |
| Texts your callers | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations)… | Sona by QuoYesA Send SMS action texts the live caller from the same business number… |
| Call summary by text | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary and… | Sona by QuoPartlySummaries and transcripts land in the Quo inbox immediately and can be pushed to email or… |
| Language, privacy and trying it | ||
| Languages | My AI Front DeskPartly20+ languages | Sona by QuoPartlyEnglish, Spanish and French |
| HIPAA, with a signed BAA | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan and is… | Sona by QuoPartlyA BAA is signed on both paid plans, but the vendor carves texting out of covered services… |
| Hear it before you buy | My AI Front DeskYesThere is a public demo phone line to call before buying… | Sona by QuoYesA public demo line is published so you can hear Sona before signing up… |
| What it connects to | ||
| Google Calendar | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Outlook | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Calendly | My AI Front DeskYesCalendly is named in the booking FAQ and in the help centre's scheduling category… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Your trade’s software | My AI Front DeskYesThere are documented connectors for Housecall Pro… | Sona by QuoYesTrade systems are covered directly - Jobber… |
| Keep your number | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number… | Sona by QuoYesQuo lists basic and advanced call forwarding on both plans and documents routing calls… |
| In short | ||
| What it is | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk | Sona by QuoSona is the AI voice agent built into Quo (formerly OpenPhone), a business phone system, answering inbound calls day and night. It is dropped into a Quo call flow, where it answers questions, takes messages, texts callers and transfers to staff.All answers for Sona by Quo |
| Checked | My AI Front DeskOctober 14, 2026 | Sona by QuoOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price