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MedReceptionist vs Viva AI

The short answer

  • MedReceptionist costs least: $349 through sales a month for 100 calls and $349 through sales for 500.
  • Pick MedReceptionist if you want the lower bill or text conversations with callers.
MedReceptionist vs Viva AI, compared
MedReceptionistclinics that want after-hours patient calls booked straight into their EHRVisit siteViva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit site
Cost
At 100 calls a monthMedReceptionist$349 through salesLowestViva AI$349
At 500 calls a monthMedReceptionist$349 through salesLowestViva AI$1,199
Advertised fromMedReceptionist$349 a monthViva AI$349 a month
The advertised plan coversMedReceptionistNot countedViva AIThe $349 plan covers all 100 calls.
BillsMedReceptionistflat feeViva AIin credits
Keeps answering past your allowanceMedReceptionistNot statedViva AIYesCalls keep being answered past the allowance and extra credits are billed per credit
Free trial or planMedReceptionistPartlyA 14-day free trial is offered in which the vendor configures the receptionistViva AIPartlyThere is no standing free plan
Month to month, cancel onlineMedReceptionistYesSold month to month with no contract and cancellation described as one clickViva AINot stated
On the call
Books appointmentsMedReceptionistYesBooks, reschedules and cancels directly in the practice EHR during the call via API or FHIR R4, instead of texting the caller a booking linkViva AIYesThe AI reads live availability
Transfers to a personMedReceptionistPartlyTransfers urgent or human-requested calls to staff or the on-call line immediatelyViva AIPartlyTransfer to the right staff member is a listed Platinum feature
Human receptionists as backupMedReceptionistNoNo human agents sit behind the AI: the vendor describes it as fully automatedViva AINoThere is no human answering team behind the AI
After-hours rulesMedReceptionistYesAnswers 24/7/365 with no after-hours premiumViva AIYesIt answers around the clock and behaves differently after hours, creating tasks
Urgent calls escalatedMedReceptionistYesFlags urgent symptoms against the practice's own triage protocolViva AIYesThe AI triages dental emergencies with symptom questions
Texts your callersMedReceptionistYesSends SMS confirmations, reminders and missed-call text-backsViva AIPartlyThe same AI holds two-way text conversations and sends booking links and forms
Call summary by textMedReceptionistPartlyCall summaries and transcripts are included for the teamViva AIPartlySummaries land in the platform inbox and
Language, privacy and trying it
LanguagesMedReceptionistPartly8 languagesViva AIYes100+ languages
HIPAA, with a signed BAAMedReceptionistYesSigns a HIPAA Business Associate AgreementViva AIYesA Business Associate Agreement is signed for every practice on any plan
Hear it before you buyMedReceptionistPartlyRecorded greeting samples for business hours, after hours, lunchViva AIYesA public toll-free demo line is the product itself answering for a demo practice
What it connects to
Google CalendarMedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulersViva AIYesGoogle Calendar, Outlook or Microsoft 365
OutlookMedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulersViva AIYesGoogle Calendar, Outlook or Microsoft 365
CalendlyMedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulersViva AIYesGoogle Calendar, Outlook or Microsoft 365
Your trade’s softwareMedReceptionistYesNames direct support for trade systems including Dentrix, Open Dental, ChiroTouch, JaneViva AIYesThe integrations are dental-specific practice management systems written to directly
Keep your numberMedReceptionistYesKeeps the practice's existing number by forwardingViva AIYesPatients keep dialing the existing office number
In short
What it isMedReceptionistMedReceptionist is an AI phone receptionist for medical, dental, chiropractic and med-spa practices that answers patient calls around the clock. It books into the practice EHR during the call, texts confirmations and routes urgent callers to on-call staff.All answers for MedReceptionistViva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AI
CheckedMedReceptionistOctober 15, 2026Viva AIOctober 16, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price