MedReception AI vs Viva AI
The short answer
- MedReception AI costs least: $299 a month for 100 calls and $299 for 500.
- Pick MedReception AI if you want the lower bill or calls put through to you.
- Pick Viva AI if you want Spanish.
 MedReception AIsolo and single-group medical practices that book patients in an EMRVisit site |  Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | MedReception AI$299Lowest | Viva AI$349 |
| At 500 calls a month | MedReception AI$299Lowest | Viva AI$1,199 |
| Advertised from | MedReception AI$299 a month | Viva AI$349 a month |
| The advertised plan covers | MedReception AIThe $299 plan covers all 100 calls. | Viva AIThe $349 plan covers all 100 calls. |
| Bills | MedReception AIflat fee | Viva AIin credits |
| Keeps answering past your allowance | MedReception AIYesCalls keep being answered past the allowance | Viva AIYesCalls keep being answered past the allowance and extra credits are billed per credit |
| Free trial or plan | MedReception AINot stated | Viva AIPartlyThere is no standing free plan |
| Month to month, cancel online | MedReception AIYesBoth the managed plans and Studio are sold month to month | Viva AINot stated |
| On the call | ||
| Books appointments | MedReception AIYesThe AI books new and existing patients into the practice's own EMR during the call | Viva AIYesThe AI reads live availability |
| Transfers to a person | MedReception AIYesCalls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules | Viva AIPartlyTransfer to the right staff member is a listed Platinum feature |
| Human receptionists as backup | MedReception AINoNo human agents sit behind the AI: out-of-scope calls are captured | Viva AINoThere is no human answering team behind the AI |
| After-hours rules | MedReception AIPartlyAfter-hours, weekend and holiday handling is a separate agent | Viva AIYesIt answers around the clock and behaves differently after hours, creating tasks |
| Urgent calls escalated | MedReception AIYesEmergency wording triggers an immediate instruction to call emergency services | Viva AIYesThe AI triages dental emergencies with symptom questions |
| Texts your callers | MedReception AIPartlySMS reminders and post-call confirmations ship today | Viva AIPartlyThe same AI holds two-way text conversations and sends booking links and forms |
| Call summary by text | MedReception AIPartlyCall summaries are routed to staff by the channel each practice picks, including SMS | Viva AIPartlySummaries land in the platform inbox and |
| Language, privacy and trying it | ||
| Languages | MedReception AIPartlyEnglish only | Viva AIYes100+ languages |
| HIPAA, with a signed BAA | MedReception AIYesA business associate agreement is signed for any deployment touching PHI | Viva AIYesA Business Associate Agreement is signed for every practice on any plan |
| Hear it before you buy | MedReception AIPartlyA recorded sample call is published on the home page and live demos are booked | Viva AIYesA public toll-free demo line is the product itself answering for a demo practice |
| What it connects to | ||
| Google Calendar | MedReception AIYesGoogle Calendar is a live integration with real-time availability sync and event creation | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Outlook | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Calendly | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 |
| Your trade’s software | MedReception AIYesThe product is built around clinical software | Viva AIYesThe integrations are dental-specific practice management systems written to directly |
| Keep your number | MedReception AIYesYou keep your published practice number and forward it to a dedicated line | Viva AIYesPatients keep dialing the existing office number |
| In short | ||
| What it is | MedReception AIMedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.All answers for MedReception AI | Viva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AI |
| Checked | MedReception AIOctober 15, 2026 | Viva AIOctober 16, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price