MedReception AI vs VetRec AI Receptionist
The short answer
- MedReception AI costs least: $299 a month for 100 calls and $299 for 500.
- Pick MedReception AI if you want the lower bill, booking in Google Calendar or booking in Outlook.
- Pick VetRec AI Receptionist if you want Spanish.
 MedReception AIsolo and single-group medical practices that book patients in an EMRVisit site |  VetRec AI Receptionistveterinary clinics on ezyVet or another PIMS that lose after-hours callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | MedReception AI$299Lowest | VetRec AI Receptionist$299 through sales |
| At 500 calls a month | MedReception AI$299Lowest | VetRec AI Receptionist$299 through sales |
| Advertised from | MedReception AI$299 a month | VetRec AI Receptionist$299 a month |
| The advertised plan covers | MedReception AIThe $299 plan covers all 100 calls. | VetRec AI ReceptionistNot counted |
| Bills | MedReception AIflat fee | VetRec AI Receptionistper call |
| Keeps answering past your allowance | MedReception AIYesCalls keep being answered past the allowance | VetRec AI ReceptionistYesCalls past the allowance keep being answered |
| Free trial or plan | MedReception AINot stated | VetRec AI ReceptionistNoAll three published receptionist plans are paid and every call to action is a demo booking |
| Month to month, cancel online | MedReception AIYesBoth the managed plans and Studio are sold month to month | VetRec AI ReceptionistPartlyThe terms of service put subscriptions on month-to-month or year-to-year renewal |
| On the call | ||
| Books appointments | MedReception AIYesThe AI books new and existing patients into the practice's own EMR during the call | VetRec AI ReceptionistYesThe agent completes the booking during the call |
| Transfers to a person | MedReception AIYesCalls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules | VetRec AI ReceptionistPartlyUrgent, sensitive or complex calls are escalated to clinic staff |
| Human receptionists as backup | MedReception AINoNo human agents sit behind the AI: out-of-scope calls are captured | VetRec AI ReceptionistNoCalls the AI cannot handle go to the clinic's own staff |
| After-hours rules | MedReception AIPartlyAfter-hours, weekend and holiday handling is a separate agent | VetRec AI ReceptionistYes |
| Urgent calls escalated | MedReception AIYesEmergency wording triggers an immediate instruction to call emergency services | VetRec AI ReceptionistYesThe agent detects urgent language, follows the clinic's own handoff protocol |
| Texts your callers | MedReception AIPartlySMS reminders and post-call confirmations ship today | VetRec AI ReceptionistYesThe same agent handles inbound SMS and website chat alongside phone calls |
| Call summary by text | MedReception AIPartlyCall summaries are routed to staff by the channel each practice picks, including SMS | VetRec AI ReceptionistPartlyEvery conversation is logged to the client record and call summaries flow into the PIMS |
| Language, privacy and trying it | ||
| Languages | MedReception AIPartlyEnglish only | VetRec AI ReceptionistYes4 languages |
| HIPAA, with a signed BAA | MedReception AIYesA business associate agreement is signed for any deployment touching PHI | VetRec AI ReceptionistPartlyVetRec states it is HIPAA compliant on every plan and that it has signed BAAs |
| Hear it before you buy | MedReception AIPartlyA recorded sample call is published on the home page and live demos are booked | VetRec AI ReceptionistYesThe product page publishes a live number anyone can ring to talk to the agent |
| What it connects to | ||
| Google Calendar | MedReception AIYesGoogle Calendar is a live integration with real-time availability sync and event creation | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets |
| Outlook | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets |
| Calendly | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets |
| Your trade’s software | MedReception AIYesThe product is built around clinical software | VetRec AI ReceptionistYesThis is a veterinary-only product |
| Keep your number | MedReception AIYesYou keep your published practice number and forward it to a dedicated line | VetRec AI ReceptionistYesYou keep your existing phone system |
| In short | ||
| What it is | MedReception AIMedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.All answers for MedReception AI | VetRec AI ReceptionistVetRec AI Receptionist is a veterinary-specific front-desk agent that answers a clinic's phone, text and chat traffic around the clock. It books appointments, captures intake and refill requests, and writes the results back into the practice management system.All answers for VetRec AI Receptionist |
| Checked | MedReception AIOctober 15, 2026 | VetRec AI ReceptionistOctober 16, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price