MedReception AI vs MedReceptionist
The short answer
- MedReception AI costs least: $299 a month for 100 calls and $299 for 500.
- Pick MedReception AI if you want the lower bill.
 MedReception AIsolo and single-group medical practices that book patients in an EMRVisit site |  MedReceptionistclinics that want after-hours patient calls booked straight into their EHRVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | MedReception AI$299Lowest | MedReceptionist$349 through sales |
| At 500 calls a month | MedReception AI$299Lowest | MedReceptionist$349 through sales |
| Advertised from | MedReception AI$299 a month | MedReceptionist$349 a month |
| The advertised plan covers | MedReception AIThe $299 plan covers all 100 calls. | MedReceptionistNot counted |
| Bills | MedReception AIflat fee | MedReceptionistflat fee |
| Keeps answering past your allowance | MedReception AIYesCalls keep being answered past the allowance | MedReceptionistNot stated |
| Free trial or plan | MedReception AINot stated | MedReceptionistPartlyA 14-day free trial is offered in which the vendor configures the receptionist |
| Month to month, cancel online | MedReception AIYesBoth the managed plans and Studio are sold month to month | MedReceptionistYesSold month to month with no contract and cancellation described as one click |
| On the call | ||
| Books appointments | MedReception AIYesThe AI books new and existing patients into the practice's own EMR during the call | MedReceptionistYesBooks, reschedules and cancels directly in the practice EHR during the call via API or FHIR R4, instead of texting the caller a booking link |
| Transfers to a person | MedReception AIYesCalls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules | MedReceptionistPartlyTransfers urgent or human-requested calls to staff or the on-call line immediately |
| Human receptionists as backup | MedReception AINoNo human agents sit behind the AI: out-of-scope calls are captured | MedReceptionistNoNo human agents sit behind the AI: the vendor describes it as fully automated |
| After-hours rules | MedReception AIPartlyAfter-hours, weekend and holiday handling is a separate agent | MedReceptionistYesAnswers 24/7/365 with no after-hours premium |
| Urgent calls escalated | MedReception AIYesEmergency wording triggers an immediate instruction to call emergency services | MedReceptionistYesFlags urgent symptoms against the practice's own triage protocol |
| Texts your callers | MedReception AIPartlySMS reminders and post-call confirmations ship today | MedReceptionistYesSends SMS confirmations, reminders and missed-call text-backs |
| Call summary by text | MedReception AIPartlyCall summaries are routed to staff by the channel each practice picks, including SMS | MedReceptionistPartlyCall summaries and transcripts are included for the team |
| Language, privacy and trying it | ||
| Languages | MedReception AIPartlyEnglish only | MedReceptionistPartly8 languages |
| HIPAA, with a signed BAA | MedReception AIYesA business associate agreement is signed for any deployment touching PHI | MedReceptionistYesSigns a HIPAA Business Associate Agreement |
| Hear it before you buy | MedReception AIPartlyA recorded sample call is published on the home page and live demos are booked | MedReceptionistPartlyRecorded greeting samples for business hours, after hours, lunch |
| What it connects to | ||
| Google Calendar | MedReception AIYesGoogle Calendar is a live integration with real-time availability sync and event creation | MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers |
| Outlook | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers |
| Calendly | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages | MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers |
| Your trade’s software | MedReception AIYesThe product is built around clinical software | MedReceptionistYesNames direct support for trade systems including Dentrix, Open Dental, ChiroTouch, Jane |
| Keep your number | MedReception AIYesYou keep your published practice number and forward it to a dedicated line | MedReceptionistYesKeeps the practice's existing number by forwarding |
| In short | ||
| What it is | MedReception AIMedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.All answers for MedReception AI | MedReceptionistMedReceptionist is an AI phone receptionist for medical, dental, chiropractic and med-spa practices that answers patient calls around the clock. It books into the practice EHR during the call, texts confirmations and routes urgent callers to on-call staff.All answers for MedReceptionist |
| Checked | MedReception AIOctober 15, 2026 | MedReceptionistOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price