Maple vs Wakeman
The short answer
- Wakeman costs least at 100 calls a month: $149.
- Maple costs least at 500: $150.
- Pick Maple if you want the lower bill at 500 calls.
- Pick Wakeman if you want the lower bill at 100 calls.
 Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit site |  Wakemanplumbing, HVAC and electrical shops with 2-15 trucks that miss after-hours callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Maple$150 | Wakeman$149Lowest |
| At 500 calls a month | Maple$150Lowest | Wakeman$641.50 |
| Advertised from | Maple$150 a month | Wakeman$149 a month |
| The advertised plan covers | MapleThe $150 plan covers all 100 calls. | WakemanThe $149 plan covers all 100 calls. |
| Bills | Mapleflat fee | Wakemanper minute |
| Keeps answering past your allowance | MapleNoThere is no allowance to exceed and no overage rate published: Maple states minutes | WakemanYesPast the included minutes you pay a published per-minute rate by plan |
| Free trial or plan | MapleNoThere is no free plan and no free trial on a real line: onboarding requires a card | WakemanPartlyYou can forward your real business line to it |
| Month to month, cancel online | MaplePartlyMarketing promises month-to-month with no contracts | WakemanYesMonth to month with no minimum term |
| On the call | ||
| Books appointments | MaplePartlyReservations are booked, changed and canceled during the call | WakemanPartlyIt can book on the call and write the job into Jobber, but booking ships switched off |
| Transfers to a person | MapleYesAutomated transfer is included on the entry plan with a configurable handoff number | WakemanPartlyA caller who asks for a person a second time |
| Human receptionists as backup | MapleNoThe documented fallback chain ends with the restaurant's own staff | WakemanNoNo people at Wakeman take over a call |
| After-hours rules | MapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closed | WakemanYesYou set weekly business hours per day |
| Urgent calls escalated | MapleNot stated | WakemanYesSix named hazards trigger scripted safety steps |
| Texts your callers | MaplePartlyThe agent can text order links, booking links, payment links and custom messages | WakemanPartlyIt texts a caller the booking details or a follow-up after a dropped call |
| Call summary by text | MaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMS | WakemanYesThe job reaches you by text right after the call, with a dashboard Today screen as well |
| Language, privacy and trying it | ||
| Languages | MaplePartly5 languages | WakemanNo20+ languages |
| HIPAA, with a signed BAA | MapleNot stated | WakemanNot stated |
| Hear it before you buy | MaplePartlySeven recorded sample calls across cuisines | WakemanYesThere is a public demo number you can call and role-play a customer on |
| What it connects to | ||
| Google Calendar | MapleNoBookings land in OpenTable, not in a personal calendar | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Outlook | MapleNoBookings land in OpenTable, not in a personal calendar | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Calendly | MapleNoBookings land in OpenTable, not in a personal calendar | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Your trade’s software | MapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed | WakemanPartlyJobber is supported on every plan once booking is on |
| Keep your number | MapleYesThe recommended setup keeps your existing line | WakemanYesYou keep your existing number and switch on conditional forwarding with a short dial code |
| In short | ||
| What it is | MapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for Maple | WakemanWakeman is an AI phone receptionist for US home-services contractors that answers the calls a team misses, triages emergencies and writes the job down. It books into Jobber once the owner switches booking on.All answers for Wakeman |
| Checked | MapleOctober 15, 2026 | WakemanOctober 16, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price