Maple vs Newo
The short answer
- Maple costs least: $150 a month for 100 calls and $150 for 500.
- Pick Maple if you want the lower bill.
- Pick Newo if you want bookings made during the call.
 Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit site |  Newodental practices and home-service firms that book into their own scheduling softwareVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Maple$150Lowest | Newo$175 |
| At 500 calls a month | Maple$150Lowest | Newo$749 |
| Advertised from | Maple$150 a month | Newo$299 a month |
| The advertised plan covers | MapleThe $150 plan covers all 100 calls. | NewoThe $299 plan it advertises covers all 100 calls. |
| Bills | Mapleflat fee | Newoin credits |
| Keeps answering past your allowance | MapleNoThere is no allowance to exceed and no overage rate published: Maple states minutes | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate |
| Free trial or plan | MapleNoThere is no free plan and no free trial on a real line: onboarding requires a card | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number |
| Month to month, cancel online | MaplePartlyMarketing promises month-to-month with no contracts | NewoYesAll plans bill monthly with no annual option |
| On the call | ||
| Books appointments | MaplePartlyReservations are booked, changed and canceled during the call | NewoYesIt reads live availability in your scheduler and writes the booking back during the call |
| Transfers to a person | MapleYesAutomated transfer is included on the entry plan with a configurable handoff number | NewoPartlyTransfers to a named human destination are configurable per scenario |
| Human receptionists as backup | MapleNoThe documented fallback chain ends with the restaurant's own staff | NewoNoNewo supplies no human agents of its own |
| After-hours rules | MapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closed | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation |
| Urgent calls escalated | MapleNot stated | NewoYesEmergency intent is recognized and put through to the on-call person |
| Texts your callers | MaplePartlyThe agent can text order links, booking links, payment links and custom messages | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call |
| Call summary by text | MaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMS | NewoYesPost-session reports go out by email and SMS to managers after every conversation |
| Language, privacy and trying it | ||
| Languages | MaplePartly5 languages | NewoYes15+ languages |
| HIPAA, with a signed BAA | MapleNot stated | NewoYesNewo acts as a business associate |
| Hear it before you buy | MaplePartlySeven recorded sample calls across cuisines | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes |
| What it connects to | ||
| Google Calendar | MapleNoBookings land in OpenTable, not in a personal calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Outlook | MapleNoBookings land in OpenTable, not in a personal calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Calendly | MapleNoBookings land in OpenTable, not in a personal calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Your trade’s software | MapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) |
| Keep your number | MapleYesThe recommended setup keeps your existing line | NewoYesYou keep your published number and set delayed carrier forwarding |
| In short | ||
| What it is | MapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for Maple | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo |
| Checked | MapleOctober 15, 2026 | NewoOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price