Goodcall vs My AI Front Desk
The short answer
- Goodcall costs least at both 100 and 500 calls a month.
- Only My AI Front Desk states it signs a HIPAA agreement on every plan.
 GoodcallVisit site |  My AI Front DeskVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Goodcall$79Lowest | My AI Front Desk$109 |
| At 500 calls a month | Goodcall$129Lowest | My AI Front Desk$359 |
| Advertised from | Goodcall$79 a month | My AI Front Desk$99 a month |
| The advertised plan covers | GoodcallThe $79 plan covers all 100 calls. | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. |
| Bills | Goodcallper caller | My AI Front Deskper minute |
| Keeps answering past your allowance | GoodcallYesPast the allowance, service continues and each extra unique customer is billed at the… | My AI Front DeskYesCalls keep being answered past the allowance |
| Free trial or plan | GoodcallPartlyThere is no free trial on a real line | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying |
| Month to month, cancel online | GoodcallYesEvery plan is month to month with monthly billing only | My AI Front DeskYesBilling is month to month with no contract, and you cancel from the dashboard without a… |
| On the call | ||
| Books appointments | GoodcallYesBooks into Google Calendar during the call | My AI Front DeskYesIt books into your calendar during the call |
| Transfers to a person | GoodcallYesTransfers callers to an escalation contact on every plan… | My AI Front DeskYesWarm transfer is supported. 'Hot' transfers can play a whisper summary to your staff… |
| Human receptionists as backup | GoodcallNoGoodcall supplies no human receptionists | My AI Front DeskNoThere are no vendor-staffed human receptionists |
| After-hours rules | GoodcallYesAnswers 24/7 on every plan and uses the hours, holidays and closures you set on calls | My AI Front DeskYesIt answers 24/7 |
| Urgent calls escalated | GoodcallYesThe agent triages callers including urgent ones and transfers to the right person with a… | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe… |
| Texts your callers | GoodcallPartlyThe agent can send a caller a text such as a confirmation or a link… | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations)… |
| Call summary by text | GoodcallYesAfter a call the agent sends the captured lead to you by text and email… | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary and… |
| Language, privacy and trying it | ||
| Languages | GoodcallPartlyEnglish only | My AI Front DeskPartly20+ languages |
| HIPAA, with a signed BAA | GoodcallPartlyGoodcall signs a standard Business Associate Agreement only on the Scale plan… | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan and is… |
| Hear it before you buy | GoodcallYesYou can hear it before paying: a free demo agent you build and call from your browser… | My AI Front DeskYesThere is a public demo phone line to call before buying… |
| What it connects to | ||
| Google Calendar | GoodcallYesGoogle Calendar is a native connection used for booking on every plan | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide |
| Outlook | GoodcallPartlyOutlook: only a custom connection set up by a developer is named as the route | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page |
| Calendly | GoodcallPartlyCalendly: only a custom connection set up by a developer is named as the route | My AI Front DeskYesCalendly is named in the booking FAQ and in the help centre's scheduling category… |
| Your trade’s software | GoodcallPartlyNo trade software… | My AI Front DeskYesThere are documented connectors for Housecall Pro… |
| Keep your number | GoodcallYesYou keep your existing number with your carrier and forward either every call or only… | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number… |
| In short | ||
| What it is | GoodcallGoodcall is an AI phone agent for small businesses, started inside Google in 2017, that answers a company's calls in place of voicemail. Its agent is built and changed by Gabi, an AI assistant that takes instructions in plain language.All answers for Goodcall | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk |
| Checked | GoodcallOctober 14, 2026 | My AI Front DeskOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price