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Reception by GlossGenius vs Nova by Nelvox

The short answer

  • Nova by Nelvox costs least: CA$199 (about $140) a month for 100 calls and CA$369 (about $260) for 500.
  • Reception by GlossGenius has the lowest advertised price, $50, but costs $153 at 100 calls.
  • Pick Nova by Nelvox if you want the lower bill or calls put through to you.
Reception by GlossGenius vs Nova by Nelvox, compared
Reception by GlossGeniussingle-location salons and spas already running on GlossGeniusVisit siteNova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit site
Cost
At 100 calls a monthReception by GlossGenius$153Nova by NelvoxCA$199about $140Lowest
At 500 calls a monthReception by GlossGenius$653Nova by NelvoxCA$369about $260Lowest
Advertised fromReception by GlossGenius$50 a monthNova by NelvoxCA$199 (about $140) a monthabout $140
The advertised plan coversReception by GlossGeniusThe $50 plan covers 40 of 100 calls.60 cost extra.Nova by NelvoxThe CA$199 (about $140) plan covers all 100 calls.
BillsReception by GlossGeniusper minuteNova by Nelvoxper minute
Keeps answering past your allowanceReception by GlossGeniusYesCalls keep being answered past the allowanceNova by NelvoxYesCalls keep being answered past the allowance
Free trial or planReception by GlossGeniusPartlyReception answers real client calls at no charge for every member through November 30Nova by NelvoxNoThere is no free plan or trial on your own line
Month to month, cancel onlineReception by GlossGeniusPartlyGlossGenius states it sells without contractsNova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you want
On the call
Books appointmentsReception by GlossGeniusYesReception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking linkNova by NelvoxYesNova books during the call per the business's own rules
Transfers to a personReception by GlossGeniusNoThere is no warm or live transferNova by NelvoxYesNova transfers callers to the designated person and briefs them
Human receptionists as backupReception by GlossGeniusNoNothing it cannot resolve reaches a human agent at GlossGeniusNova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agents
After-hours rulesReception by GlossGeniusPartlyIt answers 24/7 including evenings, weekends and holidaysNova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by time
Urgent calls escalatedReception by GlossGeniusNot statedNova by NelvoxYesNova listens for emergency keywords
Texts your callersReception by GlossGeniusPartlyIt holds real text conversationsNova by NelvoxPartlyNova texts the caller automatically to confirm an order or booking
Call summary by textReception by GlossGeniusPartlyEach conversation shows a short summary in the Reception dashboard on web and mobileNova by NelvoxYesThe business owner gets the call's details by SMS (or email)
Language, privacy and trying it
LanguagesReception by GlossGeniusNot statedNova by NelvoxPartlyEnglish and French
HIPAA, with a signed BAAReception by GlossGeniusNoGlossGenius offers a BAA for HIPAA complianceNova by NelvoxNot stated
Hear it before you buyReception by GlossGeniusYesA recorded sample call plays on the product pageNova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demo
What it connects to
Google CalendarReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documentedNova by NelvoxNot stated
OutlookReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documentedNova by NelvoxNot stated
CalendlyReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documentedNova by NelvoxNot stated
Your trade’s softwareReception by GlossGeniusNot statedNova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by system
Keep your numberReception by GlossGeniusYesYou keep your existing business number and forward it with carrier codesNova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova number
In short
What it isReception by GlossGeniusReception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.All answers for Reception by GlossGeniusNova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by Nelvox
CheckedReception by GlossGeniusOctober 15, 2026Nova by NelvoxOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.