Reception by GlossGenius vs Newo
The short answer
- Reception by GlossGenius costs least: $153 a month for 100 calls and $653 for 500.
- Pick Reception by GlossGenius if you want the lower bill.
- Pick Newo if you want a signed HIPAA agreement.
 Reception by GlossGeniussingle-location salons and spas already running on GlossGeniusVisit site |  Newodental practices and home-service firms that book into their own scheduling softwareVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Reception by GlossGenius$153Lowest | Newo$175 |
| At 500 calls a month | Reception by GlossGenius$653Lowest | Newo$749 |
| Advertised from | Reception by GlossGenius$50 a month | Newo$299 a month |
| The advertised plan covers | Reception by GlossGeniusThe $50 plan covers 40 of 100 calls.60 cost extra. | NewoThe $299 plan it advertises covers all 100 calls. |
| Bills | Reception by GlossGeniusper minute | Newoin credits |
| Keeps answering past your allowance | Reception by GlossGeniusYesCalls keep being answered past the allowance | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate |
| Free trial or plan | Reception by GlossGeniusPartlyReception answers real client calls at no charge for every member through November 30 | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number |
| Month to month, cancel online | Reception by GlossGeniusPartlyGlossGenius states it sells without contracts | NewoYesAll plans bill monthly with no annual option |
| On the call | ||
| Books appointments | Reception by GlossGeniusYesReception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link | NewoYesIt reads live availability in your scheduler and writes the booking back during the call |
| Transfers to a person | Reception by GlossGeniusNoThere is no warm or live transfer | NewoPartlyTransfers to a named human destination are configurable per scenario |
| Human receptionists as backup | Reception by GlossGeniusNoNothing it cannot resolve reaches a human agent at GlossGenius | NewoNoNewo supplies no human agents of its own |
| After-hours rules | Reception by GlossGeniusPartlyIt answers 24/7 including evenings, weekends and holidays | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation |
| Urgent calls escalated | Reception by GlossGeniusNot stated | NewoYesEmergency intent is recognized and put through to the on-call person |
| Texts your callers | Reception by GlossGeniusPartlyIt holds real text conversations | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call |
| Call summary by text | Reception by GlossGeniusPartlyEach conversation shows a short summary in the Reception dashboard on web and mobile | NewoYesPost-session reports go out by email and SMS to managers after every conversation |
| Language, privacy and trying it | ||
| Languages | Reception by GlossGeniusNot stated | NewoYes15+ languages |
| HIPAA, with a signed BAA | Reception by GlossGeniusNoGlossGenius offers a BAA for HIPAA compliance | NewoYesNewo acts as a business associate |
| Hear it before you buy | Reception by GlossGeniusYesA recorded sample call plays on the product page | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes |
| What it connects to | ||
| Google Calendar | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Outlook | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Calendly | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides |
| Your trade’s software | Reception by GlossGeniusNot stated | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) |
| Keep your number | Reception by GlossGeniusYesYou keep your existing business number and forward it with carrier codes | NewoYesYou keep your published number and set delayed carrier forwarding |
| In short | ||
| What it is | Reception by GlossGeniusReception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.All answers for Reception by GlossGenius | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo |
| Checked | Reception by GlossGeniusOctober 15, 2026 | NewoOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price