Reception by GlossGenius vs Maple
The short answer
- Maple costs least: $150 a month for 100 calls and $150 for 500.
- Reception by GlossGenius has the lowest advertised price, $50, but costs $153 at 100 calls.
- Pick Reception by GlossGenius if you want bookings made during the call, booking in Google Calendar or booking in Outlook.
- Pick Maple if you want the lower bill or calls put through to you.
 Reception by GlossGeniussingle-location salons and spas already running on GlossGeniusVisit site |  Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Reception by GlossGenius$153 | Maple$150Lowest |
| At 500 calls a month | Reception by GlossGenius$653 | Maple$150Lowest |
| Advertised from | Reception by GlossGenius$50 a month | Maple$150 a month |
| The advertised plan covers | Reception by GlossGeniusThe $50 plan covers 40 of 100 calls.60 cost extra. | MapleThe $150 plan covers all 100 calls. |
| Bills | Reception by GlossGeniusper minute | Mapleflat fee |
| Keeps answering past your allowance | Reception by GlossGeniusYesCalls keep being answered past the allowance | MapleNoThere is no allowance to exceed and no overage rate published: Maple states minutes |
| Free trial or plan | Reception by GlossGeniusPartlyReception answers real client calls at no charge for every member through November 30 | MapleNoThere is no free plan and no free trial on a real line: onboarding requires a card |
| Month to month, cancel online | Reception by GlossGeniusPartlyGlossGenius states it sells without contracts | MaplePartlyMarketing promises month-to-month with no contracts |
| On the call | ||
| Books appointments | Reception by GlossGeniusYesReception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link | MaplePartlyReservations are booked, changed and canceled during the call |
| Transfers to a person | Reception by GlossGeniusNoThere is no warm or live transfer | MapleYesAutomated transfer is included on the entry plan with a configurable handoff number |
| Human receptionists as backup | Reception by GlossGeniusNoNothing it cannot resolve reaches a human agent at GlossGenius | MapleNoThe documented fallback chain ends with the restaurant's own staff |
| After-hours rules | Reception by GlossGeniusPartlyIt answers 24/7 including evenings, weekends and holidays | MapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closed |
| Urgent calls escalated | Reception by GlossGeniusNot stated | MapleNot stated |
| Texts your callers | Reception by GlossGeniusPartlyIt holds real text conversations | MaplePartlyThe agent can text order links, booking links, payment links and custom messages |
| Call summary by text | Reception by GlossGeniusPartlyEach conversation shows a short summary in the Reception dashboard on web and mobile | MaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMS |
| Language, privacy and trying it | ||
| Languages | Reception by GlossGeniusNot stated | MaplePartly5 languages |
| HIPAA, with a signed BAA | Reception by GlossGeniusNoGlossGenius offers a BAA for HIPAA compliance | MapleNot stated |
| Hear it before you buy | Reception by GlossGeniusYesA recorded sample call plays on the product page | MaplePartlySeven recorded sample calls across cuisines |
| What it connects to | ||
| Google Calendar | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | MapleNoBookings land in OpenTable, not in a personal calendar |
| Outlook | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | MapleNoBookings land in OpenTable, not in a personal calendar |
| Calendly | Reception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented | MapleNoBookings land in OpenTable, not in a personal calendar |
| Your trade’s software | Reception by GlossGeniusNot stated | MapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed |
| Keep your number | Reception by GlossGeniusYesYou keep your existing business number and forward it with carrier codes | MapleYesThe recommended setup keeps your existing line |
| In short | ||
| What it is | Reception by GlossGeniusReception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.All answers for Reception by GlossGenius | MapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for Maple |
| Checked | Reception by GlossGeniusOctober 15, 2026 | MapleOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price