dialnote vs Skaala
The short answer
- dialnote costs least at 100 calls a month: $99.
- Skaala costs least at 500: $200.
- Pick dialnote if you want the lower bill at 100 calls or booking in Calendly.
- Pick Skaala if you want the lower bill at 500 calls.
 dialnotesmall teams that want one flat phone bill and an AI front desk after hoursVisit site |  Skaalasolo owners and small service teams who miss calls while on the jobVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | dialnote$99Lowest | Skaala$100 |
| At 500 calls a month | dialnote$249 | Skaala$200Lowest |
| Advertised from | dialnote$49 a month | Skaala$60 a month |
| The advertised plan covers | dialnoteThe $49 plan covers 0 of 100 calls.100 cost extra. | SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra. |
| Bills | dialnoteper call | Skaalaper minute |
| Keeps answering past your allowance | dialnoteYesNothing stops when an allowance runs out | SkaalaYesCalls keep being answered past the allowance |
| Free trial or plan | dialnotePartlyA 10-day trial gives Pro-level features on a real number with 50 included minutes | SkaalaPartlyYou can run the full product on a real line for seven days |
| Month to month, cancel online | dialnoteYesPlans run month to month and cancellation is a link in the billing settings | SkaalaYesPlans bought online run month to month and cancel in one click from the dashboard |
| On the call | ||
| Books appointments | dialnotePartlyThe agent checks real availability and books on the call | SkaalaYesIt completes the booking during the call against staff availability |
| Transfers to a person | dialnotePartlyThe AI hands a live call to one or more teammates on request | SkaalaYesTransfers run on rules you configure for urgency |
| Human receptionists as backup | dialnoteNoThere is no human answering team behind the AI | SkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team |
| After-hours rules | dialnoteYesA Business Hours block splits each number's flow so the AI | SkaalaYesAnswering runs 24/7 including evenings, weekends and holidays |
| Urgent calls escalated | dialnotePartlyEscalation triggers pass the caller to a teammate the moment a human is asked for | SkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person |
| Texts your callers | dialnotePartlyThe agent can text a caller during or after the call and a message bot can hold the thread | SkaalaPartlySMS confirmations and summaries go out on every plan |
| Call summary by text | dialnotePartlyAn AI summary lands the moment the call ends, reaching you as a push alert in the app | SkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record |
| Language, privacy and trying it | ||
| Languages | dialnoteYes14 languages | SkaalaYes70+ languages |
| HIPAA, with a signed BAA | dialnoteNot stated | SkaalaNoThe vendor states it holds no HIPAA attestation today |
| Hear it before you buy | dialnoteYesA public number reaches the live AI with no signup | SkaalaPartlyThere is a live browser voice demo on the same stack as the paid product |
| What it connects to | ||
| Google Calendar | dialnoteYesGoogle Calendar and Outlook have no native connection | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call |
| Outlook | dialnoteYesGoogle Calendar and Outlook have no native connection | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call |
| Calendly | dialnoteYesBooking runs through Calendly and Cal.com only | SkaalaNoCalendly is not named anywhere on the vendor's integration pages |
| Your trade’s software | dialnoteNoThe vendor's complete inventory of native integrations names no trade system such as ServiceTitan, Jobber, Dentrix or OpenTable | SkaalaNot stated |
| Keep your number | dialnoteYesYou can keep your current carrier line | SkaalaYesYou keep your existing number and forward to Skaala |
| In short | ||
| What it is | dialnotedialnote is a cloud business phone system whose built-in AI voice agent answers calls 24/7, qualifies callers, books meetings and texts follow-ups. Plans are flat per account with unlimited users, and AI calls are metered separately.All answers for dialnote | SkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala |
| Checked | dialnoteOctober 15, 2026 | SkaalaOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price