Dialbox vs KiwiAgent.ai
The short answer
- KiwiAgent.ai costs least: NZ$147 (about $82) a month for 100 calls and NZ$692 (about $388) for 500.
- Pick Dialbox if you want booking in Google Calendar, booking in Outlook or booking in Calendly.
- Pick KiwiAgent.ai if you want the lower bill.
 DialboxCanadian service businesses whose owner misses calls while with a customerVisit site |  KiwiAgent.aiNZ trades, salons, cafes and clinics that miss calls while workingVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | DialboxCA$129about $91 | KiwiAgent.aiNZ$147about $82Lowest |
| At 500 calls a month | DialboxCA$699about $492 | KiwiAgent.aiNZ$692about $388Lowest |
| Advertised from | DialboxCA$129 (about $91) a monthabout $91 | KiwiAgent.aiFree, then NZ$49 (about $27) a monthabout $27 |
| The advertised plan covers | DialboxThe CA$129 (about $91) plan covers all 100 calls. | KiwiAgent.aiThe NZ$49 (about $27) plan covers 33 of 100 calls.67 cost extra. |
| Bills | Dialboxper call | KiwiAgent.aiper minute |
| Keeps answering past your allowance | DialboxPartlyNo overage rate is published: inbound gets usage alerts and a small grace buffer | KiwiAgent.aiYesPast the plan allowance every extra minute is a flat NZ$0.49 (about $0.27) plus GST on all paid plans |
| Free trial or plan | DialboxPartlyA 7-day trial lets you set up, hear a test call and forward your real line before paying | KiwiAgent.aiPartlyA standing free plan gives 30 answered minutes every month with no card |
| Month to month, cancel online | DialboxYesPlans are month to month, cancellation is done from the dashboard without a phone call | KiwiAgent.aiYesMonthly plans are month to month and cancellable from the dashboard or by email |
| On the call | ||
| Books appointments | DialboxYesThe AI checks availability and confirms the booking during the call | KiwiAgent.aiYesThe agent checks the connected calendar during the call |
| Transfers to a person | DialboxPartlyCalls transfer live to the right team member by intent | KiwiAgent.aiYesCalls can be routed to a team member and the AI briefs that person on who is calling |
| Human receptionists as backup | DialboxNoThere is no vendor-staffed human team behind the AI | KiwiAgent.aiNoNo vendor-staffed human agents sit behind the AI |
| After-hours rules | DialboxYesAnswering runs 24/7 and after-hours behavior is configurable | KiwiAgent.aiYesBehavior can differ by time of day, with separate rules for business hours |
| Urgent calls escalated | DialboxYesThe AI detects an emergency from the caller's intent | KiwiAgent.aiPartlyUrgent callers are escalated to a mobile or an on-call roster |
| Texts your callers | DialboxYesTwo-way SMS and MMS are included on every plan | KiwiAgent.aiPartlyThe agent sends outbound SMS confirmations, booking reminders and summaries |
| Call summary by text | DialboxPartlyMessage alerts can be sent by SMS, email or both and sync to the dashboard | KiwiAgent.aiYesCall messages and summaries are pushed straight after the call by email |
| Language, privacy and trying it | ||
| Languages | DialboxYesOver twenty languages on all plans with real-time detection and mid-call switching | KiwiAgent.aiNot stated |
| HIPAA, with a signed BAA | DialboxNot stated | KiwiAgent.aiNot stated |
| Hear it before you buy | DialboxYesA public demo number is published in the site header | KiwiAgent.aiYesYou can talk to the demo agent in the browser or have it ring your phone |
| What it connects to | ||
| Google Calendar | DialboxYesGoogle Calendar, Microsoft Outlook, Calendly, Acuity | KiwiAgent.aiNoGoogle Calendar and Outlook are named in prose as live calendar syncs |
| Outlook | DialboxYesGoogle Calendar, Microsoft Outlook, Calendly, Acuity | KiwiAgent.aiNoGoogle Calendar and Outlook are named in prose as live calendar syncs |
| Calendly | DialboxYesGoogle Calendar, Microsoft Outlook, Calendly, Acuity | KiwiAgent.aiNoGoogle Calendar and Outlook are named in prose as live calendar syncs |
| Your trade’s software | DialboxNoThe published integration catalog covers calendars, CRM and productivity tools only | KiwiAgent.aiNoNo trade or practice software is supported |
| Keep your number | DialboxYesKeeping your existing number and provider and forwarding calls is the recommended route | KiwiAgent.aiYesYou keep your existing business number and forward it to the KiwiAgent number |
| In short | ||
| What it is | DialboxDialbox is a Canadian AI receptionist that answers calls around the clock, qualifies callers, books appointments, routes urgent requests and texts customers. It bundles a business phone line, website and SMS intake, and shared customer history into one subscription.All answers for Dialbox | KiwiAgent.aiKiwiAgent.ai is a New Zealand AI phone answering service that answers business calls around the clock, books appointments, takes messages and transfers callers to staff. The team configures each agent from a contact-form inquiry rather than self-serve signup.All answers for KiwiAgent.ai |
| Checked | DialboxOctober 14, 2026 | KiwiAgent.aiOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.