KiwiAgent.ai

NZ$147 (about $82) a month on Starter for 100 calls of 2.5 minutes (300 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call).

NZ$692 (about $388) a month on Business for 500 calls of 2.5 minutes (1,500 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call).

Billing is per answered minute: the vendor meters by the second but rounds each call up to a whole minute, so a 2.5-minute call bills as three minutes, and ringing time is excluded.

Yes

Past the plan allowance every extra minute is a flat NZ$0.49 (about $0.27) plus GST on all paid plans with no tiered penalty rate, while Free-plan calls simply stop at 30 minutes.

Partly

Caller screening is advertised as filtering spam before calls reach the owner, but the vendor never says whether screened robocalls still consume included minutes.

Yes

The agent checks the connected calendar during the call and writes the booking in once the caller confirms, rather than texting a booking link, and can also reschedule.

Yes

Calls can be routed to a team member and the AI briefs that person on who is calling and why before connecting, which is a warm transfer rather than a blind one.

Yes

Behavior can differ by time of day, with separate rules for business hours, after hours and weekends, and the vendor states the agent answers through nights, weekends and public holidays.

Partly

Urgent callers are escalated to a mobile or an on-call roster and trade pages cite burst pipes and gas leaks, but the terms state the service is not approved for emergency calls and tell callers to dial 111.

No

No vendor-staffed human agents sit behind the AI: when it cannot handle a question it takes a message, offers a transfer to the customer's own team, or promises a callback.

Yes

The questions asked are yours to set through the knowledge base and escalation rules, and the agent captures caller name, purpose, urgency, callback time, job address and service area to qualify the lead.

Yes

Prices, hours and services are answered from documents and FAQs you upload, and the knowledge base can auto-sync from your own website or help center; Free is capped at three documents, Starter fifteen, Pro and above unlimited.

Partly

The agent sends outbound SMS confirmations, booking reminders and summaries, but no two-way text conversation is documented and the WhatsApp channel is still listed as coming soon.

Yes

Call messages and summaries are pushed straight after the call by email, SMS or app notification, so an SMS recap does not require a higher plan.

Yes

Recordings, full transcripts and summaries are included on every plan, with retention stepping from 7 days on Free to 30 on Starter, 90 on Pro and unlimited on Business.

No

Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory.

No

Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory.

No

Google Calendar and Outlook are named in prose as live calendar syncs and Cal.com has its own integration page, but Calendly appears only as a logo tile and is absent from the integrations directory.

Yes

Salesforce and HubSpot are live native CRM integrations that log calls and create records, and call data can go elsewhere through Zapier, webhooks or the API on Business and above.

No

No trade or practice software is supported: the eleven listed native integrations cover CRM, scheduling, helpdesk, e-commerce and accounting, with nothing like ServiceTitan, Jobber, Dentrix or Mindbody, leaving webhooks or the API as the only route.

Partly

A standing free plan gives 30 answered minutes every month with no card, but its phone number is marked test only in the comparison table, so putting it on a real business line means a paid plan.

No

No card is taken for the free pilot; the vendor repeats 'no credit card' on the homepage, the pricing banner and the FAQ about the free plan.

No

There is no self-serve signup: every plan button leads to a contact form, a person calls back within a business day, and the vendor configures the agent before it goes live.

No

No one-time setup or onboarding fee on any plan, and the guided white-glove setup is explicitly free rather than a paid service.

Yes

Monthly plans are month to month and cancellable from the dashboard or by email, effective at the end of the billing month; annual plans prepay ten months for twelve and are non-refundable.

Partlyfrom Pro

A library of natural NZ voices is available to all plans, while cloning your own voice from a 30-second recording needs Pro or above and requires explicit consent.

Yes

You can talk to the demo agent in the browser or have it ring your phone, with industry demo agents for salon, restaurant, plumber, electrician and the vendor's own support line.

Yes

You keep your existing business number and forward it to the KiwiAgent number, which is the documented go-live step on the industry setup guides.

Partly

Inbound porting is not offered, only forwarding plus NZ numbers the vendor supplies; on leaving, keeping a supplied number depends on the carrier and a request before the account closes.

Yes

no US, Canadian, UK, EU or Australian numbers are offered, though the booking logic handles Australian caller time zones.

Five industry agents ship with scripts and knowledge prompts (hair salon, restaurant, plumbing, electrical, customer service), each with a knowledge-base template listing what to supply.

Partly

One account can answer several numbers and route to the nearest location, but the capacity is tiered: one test number on Free, one on Starter, three on Pro and up to ten on Business, with no published per-location price.

Yes

Setup is done for you from the contact form (greeting, hours, services, number) at no charge, and the vendor says most businesses are answering calls within a day.

Partly

Support channel depends on plan: community on Free, email on Starter, priority on Pro, dedicated on Business and 24/7 priority on Enterprise; a phone number and email are published with replies within one business day.