CallBird AI vs Smith.ai AI Receptionist
The short answer
- Smith.ai AI Receptionist costs least at 100 calls a month: $212.50.
- CallBird AI costs least at 500: $249.
- CallBird AI has the lowest advertised price, $99, but costs $249 at 100 calls.
- Pick CallBird AI if you want the lower bill at 500 calls.
- Pick Smith.ai AI Receptionist if you want the lower bill at 100 calls or their own people to take over a call (as a paid add-on).
 CallBird AIsolo trades and small service firms that miss calls while on the jobVisit site |  Smith.ai AI Receptionistlaw firms and home-service businesses wanting live human agents behind the AIVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | CallBird AI$249 | Smith.ai AI Receptionist$212.50Lowest |
| At 500 calls a month | CallBird AI$249Lowest | Smith.ai AI Receptionist$800 through sales |
| Advertised from | CallBird AI$99 a month | Smith.ai AI ReceptionistFree, then $150 a month |
| The advertised plan covers | CallBird AIThe $99 plan it advertises covers 50 of 100 calls. No price is published past that. | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. |
| Bills | CallBird AIper call | Smith.ai AI Receptionistper call |
| Keeps answering past your allowance | CallBird AINot stated | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75 |
| Free trial or plan | CallBird AIPartlyThere is a seven-day free trial that puts the AI on a real line, but no standing free plan | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit |
| Month to month, cancel online | CallBird AIYesBilling is month to month with no contract or termination fee | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but canceling needs 30 days' notice |
| On the call | ||
| Books appointments | CallBird AIYesThe AI checks the connected calendar live during the call, books the slot | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call |
| Transfers to a person | CallBird AIYesCalls transfer to the owner's cell mid-call | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name |
| Human receptionists as backup | CallBird AINoThere are no human agents behind the AI | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan |
| After-hours rules | CallBird AIYesIt answers around the clock at no surcharge, and business-hours routing is a plan feature | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your business hours |
| Urgent calls escalated | CallBird AIYesOwner-defined emergency keywords trigger an urgent SMS | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member |
| Texts your callers | CallBird AIPartlyThe product texts the caller a booking confirmation after an appointment is made | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call |
| Call summary by text | CallBird AIYesEvery call ends with an SMS to the owner naming the caller, what they wanted | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default |
| Language, privacy and trying it | ||
| Languages | CallBird AIPartlyMulti-language support appears only on the $499 Enterprise plan | Smith.ai AI ReceptionistYesEnglish and Spanish |
| HIPAA, with a signed BAA | CallBird AINoThe vendor states plainly that it holds no HIPAA certification | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant |
| Hear it before you buy | CallBird AIYesA public demo number reaches the live product rather than a scripted recording | Smith.ai AI ReceptionistPartlyNo public demo number |
| What it connects to | ||
| Google Calendar | CallBird AIYesGoogle Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named | Smith.ai AI ReceptionistNot stated |
| Outlook | CallBird AIYesGoogle Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named | Smith.ai AI ReceptionistNot stated |
| Calendly | CallBird AIYesGoogle Calendar, Microsoft Outlook, Apple Calendar and a built-in scheduler are named | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required), Acuity Scheduling |
| Your trade’s software | CallBird AINot stated | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services |
| Keep your number | CallBird AIYesYou keep your existing business line and set conditional forwarding to the CallBird number | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number |
| In short | ||
| What it is | CallBird AICallBird AI is an AI receptionist for small service businesses that answers calls 24/7, books appointments into a connected calendar and texts the owner a summary after each call. Plans run from $99 to $499 a month.All answers for CallBird AI | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist |
| Checked | CallBird AIOctober 14, 2026 | Smith.ai AI ReceptionistOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price