Aira vs Sona by Quo
The short answer
- Aira costs least at 100 calls a month ($69.95), Sona by Quo at 500 ($232).
 Airaservice businesses losing calls while staff are with customers or on a jobVisit site |  Sona by Quosmall US and Canadian teams already wanting one phone system to answer missed callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Aira$69.95Lowest | Sona by Quo$82 |
| At 500 calls a month | Aira$299 | Sona by Quo$232Lowest |
| Advertised from | Aira$24.95 a month | Sona by QuoFree, then $25 a month |
| The advertised plan covers | AiraThe $24.95 plan covers 30 of 100 calls. Premium costs less for all 100. | Sona by QuoThe $25 plan covers 40 of 100 calls. Tier 3 costs less for all 100. |
| Bills | Airaper call | Sona by Quoper call |
| Keeps answering past your allowance | AiraPartlyCalls past the allowance keep being answered and bill as overage at a per-call rate that… | Sona by QuoYesThe vendor documents both behaviours and which is the default: with overages off Sona… |
| Free trial or plan | AiraNot stated | Sona by QuoPartlyThere are two free ways in but each is bounded: a 7-day trial of everything including… |
| Month to month, cancel online | AiraPartlyBilling is month to month with no long-term contract required… | Sona by QuoYesMonth-to-month is published alongside a cheaper annual option… |
| On the call | ||
| Books appointments | AiraPartlyWith a supported scheduling connection it checks real availability and creates the… | Sona by QuoPartlySona can text a scheduling link mid-call and, with Jobber connected… |
| Transfers to a person | AiraYesCalls transfer to your team and the agent briefs them with the caller's name and reason… | Sona by QuoPartlyTransfers to a teammate, a shared inbox or an external number are supported and the… |
| Human receptionists as backup | AiraNoEscalation goes to your own staff, not to a human agent working for Aira | Sona by QuoNot stated |
| After-hours rules | AiraPartlyIt answers 24/7 including evenings, weekends and holidays… | Sona by QuoYesBecause Sona is a step in Quo's call flow builder you can place it only after the… |
| Urgent calls escalated | AiraYesPriority criteria you define trigger a transfer to a named person or number… | Sona by QuoPartlyEscalation is real but is something you author: a job instruction can detect the… |
| Texts your callers | AiraPartlyIt texts callers mid-call with a booking link, address or custom message… | Sona by QuoYesA Send SMS action texts the live caller from the same business number… |
| Call summary by text | AiraYesSummaries arrive by SMS, email or both straight after the call, naming the caller… | Sona by QuoPartlySummaries and transcripts land in the Quo inbox immediately and can be pushed to email or… |
| Language, privacy and trying it | ||
| Languages | AiraYes31 languages | Sona by QuoPartlyEnglish, Spanish and French |
| HIPAA, with a signed BAA | AiraNoThe vendor states plainly that it is not HIPAA covered and signs no BAA on any plan… | Sona by QuoPartlyA BAA is signed on both paid plans, but the vendor carves texting out of covered services… |
| Hear it before you buy | AiraNot stated | Sona by QuoYesA public demo line is published so you can hear Sona before signing up… |
| What it connects to | ||
| Google Calendar | AiraYesGoogle Calendar, Outlook and Calendly are all named for booking… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Outlook | AiraYesGoogle Calendar, Outlook and Calendly are all named for booking… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Calendly | AiraYesGoogle Calendar, Outlook and Calendly are all named for booking… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Your trade’s software | AiraPartlyField service and legal software are covered… | Sona by QuoYesTrade systems are covered directly - Jobber… |
| Keep your number | AiraYesYou keep your existing business number and forward calls to Aira… | Sona by QuoYesQuo lists basic and advanced call forwarding on both plans and documents routing calls… |
| In short | ||
| What it is | AiraAira is an AI phone answering service for small service businesses that answers calls 24/7, captures caller details, books appointments and routes or transfers callers. It is sold in four per-call plans alongside the vendor's other business agents.All answers for Aira | Sona by QuoSona is the AI voice agent built into Quo (formerly OpenPhone), a business phone system, answering inbound calls day and night. It is dropped into a Quo call flow, where it answers questions, takes messages, texts callers and transfers to staff.All answers for Sona by Quo |
| Checked | AiraOctober 14, 2026 | Sona by QuoOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price