Skip to content
ShortlistSearchSearch AI receptionists (press slash)Submit an AI receptionist

Viva AI vs Auto-Respond AI Answering Service

The short answer

  • Auto-Respond AI Answering Service costs least at 100 calls a month: $310.
  • Viva AI costs least at 500: $1,199.
  • Pick Viva AI if you want the lower bill at 500 calls, booking in Google Calendar or booking in Outlook.
  • Pick Auto-Respond AI Answering Service if you want the lower bill at 100 calls or calls put through to you.
Viva AI vs Auto-Respond AI Answering Service, compared
Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit siteAuto-Respond AI Answering Servicecontractors and home-service crews who miss calls while on the jobVisit site
Cost
At 100 calls a monthViva AI$349Auto-Respond AI Answering Service$310Lowest
At 500 calls a monthViva AI$1,199LowestAuto-Respond AI Answering Service$1,510
Advertised fromViva AI$349 a monthAuto-Respond AI Answering Service$10 a month
The advertised plan coversViva AIThe $349 plan covers all 100 calls.Auto-Respond AI Answering ServiceThe $10 plan covers 0 of 100 calls.100 cost extra.
BillsViva AIin creditsAuto-Respond AI Answering Serviceper minute
Keeps answering past your allowanceViva AIYesCalls keep being answered past the allowance and extra credits are billed per creditAuto-Respond AI Answering ServiceYesThere is no allowance to exceed: every minute is metered at the same rate
Free trial or planViva AIPartlyThere is no standing free planAuto-Respond AI Answering ServicePartlyA 7-day trial covers the voice agent on your own line
Month to month, cancel onlineViva AINot statedAuto-Respond AI Answering ServiceYesSubscriptions renew monthly with no fixed term
On the call
Books appointmentsViva AIYesThe AI reads live availabilityAuto-Respond AI Answering ServiceYesWhen scheduling is enabled the agent checks live availability, offers slots
Transfers to a personViva AIPartlyTransfer to the right staff member is a listed Platinum featureAuto-Respond AI Answering ServiceYesTransfer is an opt-in toggle with written criteria
Human receptionists as backupViva AINoThere is no human answering team behind the AIAuto-Respond AI Answering ServiceNoNo staffed fallback exists
After-hours rulesViva AIYesIt answers around the clock and behaves differently after hours, creating tasksAuto-Respond AI Answering ServiceYesCall hours default to 24/7 and can be set per day in windows
Urgent calls escalatedViva AIYesThe AI triages dental emergencies with symptom questionsAuto-Respond AI Answering ServiceYesYou write the emergency triggers in plain words
Texts your callersViva AIPartlyThe same AI holds two-way text conversations and sends booking links and formsAuto-Respond AI Answering ServicePartlyTwo-way texting with a caller exists but only through the paid SMS Messaging add-on
Call summary by textViva AIPartlySummaries land in the platform inbox andAuto-Respond AI Answering ServiceYesPost-call summaries can be pushed by SMS, Slack or Telegram as well as email
Language, privacy and trying it
LanguagesViva AIYes100+ languagesAuto-Respond AI Answering ServiceNot stated
HIPAA, with a signed BAAViva AIYesA Business Associate Agreement is signed for every practice on any planAuto-Respond AI Answering ServiceNot stated
Hear it before you buyViva AIYesA public toll-free demo line is the product itself answering for a demo practiceAuto-Respond AI Answering ServicePartlyA recorded product walkthrough is published and you can call your own agent during setup
What it connects to
Google CalendarViva AIYesGoogle Calendar, Outlook or Microsoft 365Auto-Respond AI Answering ServiceNoGoogle Calendar, Outlook and Calendly are not in that list
OutlookViva AIYesGoogle Calendar, Outlook or Microsoft 365Auto-Respond AI Answering ServiceNoGoogle Calendar, Outlook and Calendly are not in that list
CalendlyViva AIYesGoogle Calendar, Outlook or Microsoft 365Auto-Respond AI Answering ServiceNoGoogle Calendar, Outlook and Calendly are not in that list
Your trade’s softwareViva AIYesThe integrations are dental-specific practice management systems written to directlyAuto-Respond AI Answering ServicePartlyField-service and trade tools are covered
Keep your numberViva AIYesPatients keep dialing the existing office numberAuto-Respond AI Answering ServiceYesKeeping your existing number and forwarding it is the documented default, with always
In short
What it isViva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AIAuto-Respond AI Answering ServiceAuto-Respond is an AI answering service for contractors: a voice agent answers calls forwarded from the existing business line, answers from uploaded business details, books jobs and transfers urgent callers. The same account also answers Yelp, Thumbtack, Facebook, Instagram and Google LSA message leads.All answers for Auto-Respond AI Answering Service
CheckedViva AIOctober 16, 2026Auto-Respond AI Answering ServiceOctober 14, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price