Smith.ai AI Receptionist vs AgentZap
The short answer
- AgentZap costs least at 100 calls a month ($194), Smith.ai AI Receptionist at 500 ($800 via sales).
- Only AgentZap states it signs a HIPAA agreement on every plan.
 Smith.ai AI ReceptionistVisit site |  AgentZapservice businesses that want the phones run for them rather than another tool to configureVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Smith.ai AI Receptionist$212.50 | AgentZap$194Lowest |
| At 500 calls a month | Smith.ai AI Receptionist$800 via salesLowest | AgentZap$895 |
| Advertised from | Smith.ai AI ReceptionistFree, then $150 a month | AgentZap$109 a month |
| The advertised plan covers | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. | AgentZapThe $109 plan covers 60 of 100 calls.40 cost extra. |
| Bills | Smith.ai AI Receptionistper call | AgentZapper minute |
| Keeps answering past your allowance | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75… | AgentZapYesCalls keep being answered past the included minutes and the extra minutes are billed at a… |
| Free trial or plan | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit… | AgentZapNoThere is no free plan and the vendor explicitly refuses a free trial |
| Month to month, cancel online | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice… | AgentZapPartlyMonthly plans are month-to-month but require 30 days' cancellation notice… |
| On the call | ||
| Books appointments | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call | AgentZapYesThe AI reads live calendar availability during the call, offers only open slots… |
| Transfers to a person | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name… | AgentZapYesTransfers are warm by default where context matters: the AI rings the recipient… |
| Human receptionists as backup | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan… | AgentZapPartlyA 24/7 human Live Agent Network takes handoffs the AI cannot cover… |
| After-hours rules | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours… | AgentZapYesIt can run only outside business hours or around the clock… |
| Urgent calls escalated | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member… | AgentZapYesThe business defines the urgency keywords |
| Texts your callers | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call… | AgentZapPartlyOutbound texts to the caller are real and free: booking confirmations and reminders with… |
| Call summary by text | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default | AgentZapYesA summary lands the moment the call ends |
| Language, privacy and trying it | ||
| Languages | Smith.ai AI ReceptionistYesEnglish and Spanish | AgentZapPartlyEnglish and Spanish |
| HIPAA, with a signed BAA | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… | AgentZapYesA signed Business Associate Agreement is offered to healthcare clients handling PHI and… |
| Hear it before you buy | Smith.ai AI ReceptionistPartlyNo public demo number | AgentZapPartlyThe site carries industry-specific recorded sample calls you can play… |
| What it connects to | ||
| Google Calendar | Smith.ai AI ReceptionistNot stated | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets… |
| Outlook | Smith.ai AI ReceptionistNot stated | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets… |
| Calendly | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required)… | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets… |
| Your trade’s software | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services… | AgentZapPartlyTrade systems including ServiceTitan, Jobber, Housecall Pro, Dentrix… |
| Keep your number | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number | AgentZapYesKeeping your carrier and forwarding the line is explicitly supported as an alternative to… |
| In short | ||
| What it is | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist | AgentZapAgentZap is an AI phone receptionist for small service businesses that answers calls around the clock, books appointments into the business's own scheduling software, and escalates urgent callers. A 24/7 human Live Agent Network takes the calls the AI hands off.All answers for AgentZap |
| Checked | Smith.ai AI ReceptionistOctober 14, 2026 | AgentZapOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price