Rosie vs AgentZap
AI answering services side by side: what a month of calls costs, what each does on the call, and where each falls short.
The short answer
- Rosie costs least at both 100 and 500 calls a month.
- Only AgentZap books into your calendar on every plan.
- Only AgentZap transfers calls on every plan.
| RRosieVisit site | AAgentZapservice businesses that want the phones run for them rather than another tool to configureVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Rosie$149Lowest | AgentZap$194 |
| At 500 calls a month | Rosie$299Lowest | AgentZap$895 |
| Advertised from | Rosie$49 a month | AgentZap$109 a month |
| The advertised plan covers | RosieThe $49 plan stops at 83 calls, then moves you up a plan. | AgentZapThe $109 plan covers 60 of 100 calls.40 cost extra. |
| Bills | Rosieper minute | AgentZapper minute |
| Keeps answering past your allowance | RosieYesNo per-minute overage rate: going past the allowance automatically moves you up to the… | AgentZapYesCalls keep being answered past the included minutes and the extra minutes are billed at a… |
| Free trial or plan | RosiePartlyA 7-day free trial of all features on every plan lets you forward your real line before… | AgentZapNoThere is no free plan and the vendor explicitly refuses a free trial |
| Month to month, cancel online | RosieYesMonth-to-month (renews every 30 days, annual prepay optional) with no cancellation fee | AgentZapPartlyMonthly plans are month-to-month but require 30 days' cancellation notice, and the… |
| On the call | ||
| Books appointments | RosiePartlyBooking straight into your calendar during the call starts on Scale | AgentZapYesThe AI reads live calendar availability during the call, offers only open slots, writes… |
| Transfers to a person | RosiePartlyCold and warm transfers (Rosie briefs the person before connecting) start on Scale | AgentZapYesTransfers are warm by default where context matters: the AI rings the recipient, briefs… |
| Human receptionists as backup | RosieNot stated | AgentZapPartlyA 24/7 human Live Agent Network takes handoffs the AI cannot cover, but the escalation… |
| After-hours rules | RosieYesAnswers 24/7 on every plan | AgentZapYesIt can run only outside business hours or around the clock, routes after-hours calls to… |
| Urgent calls escalated | RosiePartlyEmergencies reach a person only through transfer scenarios you describe (e.g | AgentZapYesThe business defines the urgency keywords |
| Texts your callers | RosiePartlyProfessional only texts callers an appointment link | AgentZapPartlyOutbound texts to the caller are real and free: booking confirmations and reminders with… |
| Call summary by text | RosieYesEvery plan sends an email and/or text notification after each call with a brief overview… | AgentZapYesA summary lands the moment the call ends |
| Language, privacy and trying it | ||
| Languages | RosieYesEnglish and Spanish | AgentZapPartlyEnglish and Spanish |
| HIPAA, with a signed BAA | RosiePartlyThe terms refer to a HIPAA Business Associate Agreement signed separately with Rosie, but… | AgentZapYesA signed Business Associate Agreement is offered to healthcare clients handling PHI and… |
| Hear it before you buy | RosieYesThe homepage plays four recorded sample calls, for example a move-out cleaning request… | AgentZapPartlyThe site carries industry-specific recorded sample calls you can play, and a live listen… |
| What it connects to | ||
| Google Calendar | RosiePartlyBooks directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan… | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… |
| Outlook | RosieNoonly one calendar can be connected, and Outlook is not listed | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… |
| Calendly | RosiePartlyBooks directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan… | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… |
| Your trade’s software | RosiePartlyLogs calls into field-service tools Jobber, Housecall Pro, ServiceM8, JobTread,… | AgentZapPartlyTrade systems including ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio and Mindbody… |
| Keep your number | RosieYesYou keep your existing number and forward calls (all, busy, no-answer or after-hours) to… | AgentZapYesKeeping your carrier and forwarding the line is explicitly supported as an alternative to… |
| Our verdict | ||
| In short | RosieRosie is an AI receptionist for US small businesses: you forward your existing line to a Rosie number, and an agent trained on your website and Google profile answers it. It is sold self-serve, billed by the minute, with a mobile app and website chat.All answers for Rosie | AgentZapAgentZap is an AI phone receptionist for small service businesses that answers calls around the clock, books appointments into the business's own scheduling software, and escalates urgent callers. A 24/7 human Live Agent Network takes the calls the AI hands off.All answers for AgentZap |
| Checked | RosieOctober 14, 2026 | AgentZapOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price