NextPhone vs AgentZap
The short answer
- AgentZap costs least at 100 calls a month: $194.
- NextPhone costs least at 500: $199.
- Pick NextPhone if you want the lower bill at 500 calls.
- Pick AgentZap if you want the lower bill at 100 calls or their own people to take over a call (as a paid add-on).
 NextPhonesolo law firms and trades that miss calls while working or after hoursVisit site |  AgentZapservice businesses that want the phones run for them rather than another tool to configureVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | NextPhone$199 | AgentZap$194Lowest |
| At 500 calls a month | NextPhone$199Lowest | AgentZap$895 |
| Advertised from | NextPhone$199 a month | AgentZap$109 a month |
| The advertised plan covers | NextPhoneThe $199 plan covers all 100 calls. | AgentZapThe $109 plan covers 60 of 100 calls.40 cost extra. |
| Bills | NextPhoneflat fee | AgentZapper minute |
| Keeps answering past your allowance | NextPhoneYesNothing happens on call 101: calls stay included and the bill does not move | AgentZapYesCalls keep being answered past the included minutes |
| Free trial or plan | NextPhonePartlySeven days free on the entry Pro plan, during which you pick a number | AgentZapNoThere is no free plan and the vendor explicitly refuses a free trial |
| Month to month, cancel online | NextPhoneYesMonth to month with no contract and no cancellation fee, canceled from the account | AgentZapPartlyMonthly plans are month-to-month but require 30 days' cancellation notice |
| On the call | ||
| Books appointments | NextPhoneYesIt checks live availability during the call and writes the appointment itself | AgentZapYesThe AI reads live calendar availability during the call, offers only open slots |
| Transfers to a person | NextPhoneYesTwo transfer kinds, including a warm one where the AI briefs your person first | AgentZapYesTransfers are warm by default where context matters: the AI rings the recipient |
| Human receptionists as backup | NextPhoneNoNo people sit behind the AI | AgentZapPartlyA 24/7 human Live Agent Network takes handoffs the AI cannot cover |
| After-hours rules | NextPhoneYesAnswers every day of the year, with a separate closed greeting | AgentZapYesIt can run only outside business hours or around the clock |
| Urgent calls escalated | NextPhoneYesYou define what counts as urgent | AgentZapYesThe business defines the urgency keywords |
| Texts your callers | NextPhonePartlyDuring-call and follow-up texts are on every plan | AgentZapPartlyOutbound texts to the caller are real and free: booking confirmations and reminders |
| Call summary by text | NextPhoneYesA text summary with the caller, outcome and their answers goes out after the call | AgentZapYesA summary lands the moment the call ends |
| Language, privacy and trying it | ||
| Languages | NextPhonePartly10 languages | AgentZapPartlyEnglish and Spanish |
| HIPAA, with a signed BAA | NextPhoneNot stated | AgentZapYesA signed Business Associate Agreement is offered to healthcare clients handling PHI |
| Hear it before you buy | NextPhoneYesYou talk to an agent trained on your own website in the browser during signup | AgentZapPartlyThe site carries industry-specific recorded sample calls you can play |
| What it connects to | ||
| Google Calendar | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Outlook | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Calendly | NextPhoneYesGoogle Calendar, Outlook, Calendly, Acuity, Cal.com | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Your trade’s software | NextPhonePartlyLegal and field-service tools are covered | AgentZapPartlyTrade systems including ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio |
| Keep your number | NextPhoneYesKeep your line and forward either all calls or only busy, unanswered and after-hours ones | AgentZapYesKeeping your carrier |
| In short | ||
| What it is | NextPhoneNextPhone is an AI receptionist that answers a small business's calls around the clock, trained on its website, taking intake answers, booking appointments and transferring callers by rules the owner writes. Every plan is a flat monthly price with unlimited calls.All answers for NextPhone | AgentZapAgentZap is an AI phone receptionist for small service businesses that answers calls around the clock, books appointments into the business's own scheduling software, and escalates urgent callers. A 24/7 human Live Agent Network takes the calls the AI hands off.All answers for AgentZap |
| Checked | NextPhoneOctober 15, 2026 | AgentZapOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price