Newo vs AgentZap
The short answer
- Newo costs least: $175 a month for 100 calls and $749 for 500.
- AgentZap has the lowest advertised price, $109, but costs $194 at 100 calls.
- Pick Newo if you want the lower bill.
- Pick AgentZap if you want their own people to take over a call (as a paid add-on).
 Newodental practices and home-service firms that book into their own scheduling softwareVisit site |  AgentZapservice businesses that want the phones run for them rather than another tool to configureVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Newo$175Lowest | AgentZap$194 |
| At 500 calls a month | Newo$749Lowest | AgentZap$895 |
| Advertised from | Newo$299 a month | AgentZap$109 a month |
| The advertised plan covers | NewoThe $299 plan it advertises covers all 100 calls. | AgentZapThe $109 plan covers 60 of 100 calls.40 cost extra. |
| Bills | Newoin credits | AgentZapper minute |
| Keeps answering past your allowance | NewoYesCalls keep being answered past the allowance and extra units bill at the plan rate | AgentZapYesCalls keep being answered past the included minutes |
| Free trial or plan | NewoYesA new account starts on Pay As You Go with 50 free units and a provisioned number | AgentZapNoThere is no free plan and the vendor explicitly refuses a free trial |
| Month to month, cancel online | NewoYesAll plans bill monthly with no annual option | AgentZapPartlyMonthly plans are month-to-month but require 30 days' cancellation notice |
| On the call | ||
| Books appointments | NewoYesIt reads live availability in your scheduler and writes the booking back during the call | AgentZapYesThe AI reads live calendar availability during the call, offers only open slots |
| Transfers to a person | NewoPartlyTransfers to a named human destination are configurable per scenario | AgentZapYesTransfers are warm by default where context matters: the AI rings the recipient |
| Human receptionists as backup | NewoNoNewo supplies no human agents of its own | AgentZapPartlyA 24/7 human Live Agent Network takes handoffs the AI cannot cover |
| After-hours rules | NewoYesA free-text working-hours attribute drives open/closed answers, booking validation | AgentZapYesIt can run only outside business hours or around the clock |
| Urgent calls escalated | NewoYesEmergency intent is recognized and put through to the on-call person | AgentZapYesThe business defines the urgency keywords |
| Texts your callers | NewoYesThe same agent holds two-way SMS threads from the same history as the phone call | AgentZapPartlyOutbound texts to the caller are real and free: booking confirmations and reminders |
| Call summary by text | NewoYesPost-session reports go out by email and SMS to managers after every conversation | AgentZapYesA summary lands the moment the call ends |
| Language, privacy and trying it | ||
| Languages | NewoYes15+ languages | AgentZapPartlyEnglish and Spanish |
| HIPAA, with a signed BAA | NewoYesNewo acts as a business associate | AgentZapYesA signed Business Associate Agreement is offered to healthcare clients handling PHI |
| Hear it before you buy | NewoPartlyYou can enter your website, get an agent trained on it and talk to it within minutes | AgentZapPartlyThe site carries industry-specific recorded sample calls you can play |
| What it connects to | ||
| Google Calendar | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Outlook | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Calendly | NewoYesCalendly, Cal.com and Google Calendar are documented with setup guides | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets |
| Your trade’s software | NewoYesTrade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon) | AgentZapPartlyTrade systems including ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio |
| Keep your number | NewoYesYou keep your published number and set delayed carrier forwarding | AgentZapYesKeeping your carrier |
| In short | ||
| What it is | NewoNewo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs.All answers for Newo | AgentZapAgentZap is an AI phone receptionist for small service businesses that answers calls around the clock, books appointments into the business's own scheduling software, and escalates urgent callers. A 24/7 human Live Agent Network takes the calls the AI hands off.All answers for AgentZap |
| Checked | NewoOctober 15, 2026 | AgentZapOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price