BuzzWisely vs Smith.ai AI Receptionist
The short answer
- Smith.ai AI Receptionist costs least at both 100 and 500 calls a month.
- Only BuzzWisely states it signs a HIPAA agreement on every plan.
 BuzzWiselyclinics and local trades that need every call answered and booked out of hoursVisit site |  Smith.ai AI ReceptionistVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | BuzzWisely$289 | Smith.ai AI Receptionist$212.50Lowest |
| At 500 calls a month | BuzzWiselyPrice on request | Smith.ai AI Receptionist$800 via salesLowest |
| Advertised from | BuzzWisely$289 a month | Smith.ai AI ReceptionistFree, then $150 a month |
| The advertised plan covers | BuzzWiselyThe $289 plan covers all 100 calls. | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. |
| Bills | BuzzWiselyper minute | Smith.ai AI Receptionistper call |
| Keeps answering past your allowance | BuzzWiselyPartlyOn Honey, minutes past the 1,200-minute fair-use threshold bill at $0.24 each and service… | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75… |
| Free trial or plan | BuzzWiselyPartlyThere is no standing free plan: the only way onto a real line before committing is a… | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit… |
| Month to month, cancel online | BuzzWiselyYesBilling is month to month with cancellation at any time and a 30-day money-back guarantee | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice… |
| On the call | ||
| Books appointments | BuzzWiselyYesIt checks live availability and writes the booking into the connected calendar during the… | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call |
| Transfers to a person | BuzzWiselyYesCalls transfer to the right person by intent, urgency or on-call rotation… | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name… |
| Human receptionists as backup | BuzzWiselyNoWhen the AI cannot answer it routes to the customer's own team or takes a detailed message | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan… |
| After-hours rules | BuzzWiselyYesCoverage is 24/7 on every plan and routing is time-of-day aware: office hours to the… | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours… |
| Urgent calls escalated | BuzzWiselyYesEmergencies are detected from the conversation and escalated to the on-call person within… | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member… |
| Texts your callers | BuzzWiselyYesText messaging is on every tier for confirmations, reminders and follow-ups… | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call… |
| Call summary by text | BuzzWiselyYesSMS notification is standard on all three tiers and the vendor says you are alerted by… | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default |
| Language, privacy and trying it | ||
| Languages | BuzzWiselyYes15+ languages | Smith.ai AI ReceptionistYesEnglish and Spanish |
| HIPAA, with a signed BAA | BuzzWiselyYesA signed Business Associate Agreement is auto-included on every tier at no extra charge… | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… |
| Hear it before you buy | BuzzWiselyPartlyA live demo call with the AI is offered, but the number is not published: you submit a… | Smith.ai AI ReceptionistPartlyNo public demo number |
| What it connects to | ||
| Google Calendar | BuzzWiselyYesGoogle Calendar, Outlook, Calendly, Acuity and Cal.com all sync… | Smith.ai AI ReceptionistNot stated |
| Outlook | BuzzWiselyYesGoogle Calendar, Outlook, Calendly, Acuity and Cal.com all sync… | Smith.ai AI ReceptionistNot stated |
| Calendly | BuzzWiselyYesGoogle Calendar, Outlook, Calendly, Acuity and Cal.com all sync… | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required)… |
| Your trade’s software | BuzzWiselyYesTrade software is covered broadly: ServiceTitan… | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services… |
| Keep your number | BuzzWiselyYesYou keep your existing business number and forward it to the BuzzWisely number… | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number |
| In short | ||
| What it is | BuzzWiselyBuzzWisely is an AI receptionist for small businesses that answers inbound calls around the clock, books appointments into the calendar and routes or escalates callers by intent. It ships industry scripts and CRM, EHR and field-service integrations.All answers for BuzzWisely | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist |
| Checked | BuzzWiselyOctober 14, 2026 | Smith.ai AI ReceptionistOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price