AgentZap vs Smith.ai AI Receptionist
AI answering services side by side: what a month of calls costs, what each does on the call, and where each falls short.
The short answer
- AgentZap costs least at 100 calls a month ($194), Smith.ai AI Receptionist at 500 ($800 via sales).
- Only AgentZap states it signs a HIPAA agreement on every plan.
| AAgentZapservice businesses that want the phones run for them rather than another tool to configureVisit site | SSmith.ai AI ReceptionistVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | AgentZap$194Lowest | Smith.ai AI Receptionist$212.50 |
| At 500 calls a month | AgentZap$895 | Smith.ai AI Receptionist$800 via salesLowest |
| Advertised from | AgentZap$109 a month | Smith.ai AI ReceptionistFree, then $150 a month |
| The advertised plan covers | AgentZapThe $109 plan covers 60 of 100 calls.40 cost extra. | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. |
| Bills | AgentZapper minute | Smith.ai AI Receptionistper call |
| Keeps answering past your allowance | AgentZapYesCalls keep being answered past the included minutes and the extra minutes are billed at a… | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75,… |
| Free trial or plan | AgentZapNoThere is no free plan and the vendor explicitly refuses a free trial | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit, plus 25 test… |
| Month to month, cancel online | AgentZapPartlyMonthly plans are month-to-month but require 30 days' cancellation notice, and the… | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice, and the… |
| On the call | ||
| Books appointments | AgentZapYesThe AI reads live calendar availability during the call, offers only open slots, writes… | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call |
| Transfers to a person | AgentZapYesTransfers are warm by default where context matters: the AI rings the recipient, briefs… | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name,… |
| Human receptionists as backup | AgentZapPartlyA 24/7 human Live Agent Network takes handoffs the AI cannot cover, but the escalation… | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan, but as a paid add-on at $3… |
| After-hours rules | AgentZapYesIt can run only outside business hours or around the clock, routes after-hours calls to… | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours, but no AI Receptionist… |
| Urgent calls escalated | AgentZapYesThe business defines the urgency keywords | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member, but… |
| Texts your callers | AgentZapPartlyOutbound texts to the caller are real and free: booking confirmations and reminders with… | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call (one 400-character message per… |
| Call summary by text | AgentZapYesA summary lands the moment the call ends | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default |
| Language, privacy and trying it | ||
| Languages | AgentZapPartlyEnglish and Spanish | Smith.ai AI ReceptionistYesEnglish and Spanish |
| HIPAA, with a signed BAA | AgentZapYesA signed Business Associate Agreement is offered to healthcare clients handling PHI and… | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… |
| Hear it before you buy | AgentZapPartlyThe site carries industry-specific recorded sample calls you can play, and a live listen… | Smith.ai AI ReceptionistPartlyNo public demo number |
| What it connects to | ||
| Google Calendar | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… | Smith.ai AI ReceptionistNot stated |
| Outlook | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… | Smith.ai AI ReceptionistNot stated |
| Calendly | AgentZapYesGoogle Calendar, Microsoft Outlook and Calendly are all named as direct booking targets,… | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required), Acuity Scheduling… |
| Your trade’s software | AgentZapPartlyTrade systems including ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio and Mindbody… | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services, and Clio… |
| Keep your number | AgentZapYesKeeping your carrier and forwarding the line is explicitly supported as an alternative to… | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number |
| Our verdict | ||
| In short | AgentZapAgentZap is an AI phone receptionist for small service businesses that answers calls around the clock, books appointments into the business's own scheduling software, and escalates urgent callers. A 24/7 human Live Agent Network takes the calls the AI hands off.All answers for AgentZap | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist |
| Checked | AgentZapOctober 14, 2026 | Smith.ai AI ReceptionistOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price