Answer AI
UK AI virtual receptionist from Answer.co.uk: 24/7 call answering, FAQs, message delivery and transfers.
In short
Best for uK sole traders and SMEs that miss calls out of hours, from locksmiths to law firms
Answer AI is a UK AI virtual receptionist from Answer.co.uk that answers calls around the clock, handles FAQs from your website or documents, captures caller details and sends messages by email or SMS. It is sold on four monthly plans with per-call charging.
At a glance
Partlyfrom Plus and Advanced
Books appointments
The vendor says appointment scheduling is a core capability but only on the two upper plans…
Partlyfrom Growth, Plus and Advanced (additional fees)
Transfers to a person
Live transfer is excluded from the cheapest Lite plan, carries extra fees on the plans above it…
Partly
After-hours rules
Round-the-clock answering is stated plainly for every plan, but no page describes separate out-of-hours scripts…
Yes
Call summary by text
Message delivery is by email and the online portal as standard, with SMS as an opt-in choice that is charged separately at ten pence a message
Partly
Calendar and CRM
Outlook, Calendly, HubSpot and 2 more
Partlyfrom Plus and Advanced
Languages
The vendor claims 32 supported languages but publishes no list and gates multilingual answering to the Plus and Advanced plans only
Yes
Human receptionists as backup
Calls can be routed to the company's own human answering operators rather than only to the customer…
Yes
Hear it before you buy
A public number is published to call the AI receptionist, and a form issues a test number so you can hear it before buying anything
All 28 answers
Every answer comes from Answer AI’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
4 answers
- Cost at 100 calls a month
Partlyfrom Growth
72.50 GBP a month on Growth for 100 calls of 2.5 minutes. Growth is bought through sales. The cheapest plan you can buy online costs 95 GBP (Lite).
- Cost at 500 calls a month
Partlyfrom Advanced
300 GBP a month on Advanced for 500 calls of 2.5 minutes. Advanced is bought through sales. The cheapest plan you can buy online costs 435 GBP (Lite).
Their words
Advanced ... £ 300 Monthly Subscription
answer.co.ukPricing section, Advanced plan price cell
- What it bills by
Billing is per call on top of a monthly subscription, with the same £0.85 call rate quoted on every published plan rather than per minute.
Their words
Our AI Virtual Receptionist Service, Starts from just £10/month subscription with calls charged at £0.85.
answer.co.ukFAQ accordion, 'How much does each call cost?'
- Past your allowance
Yes
Each plan bundles a call allowance and extra calls simply continue at £0.85 each, so calls are not stopped and there is no automatic upgrade stated.
Their words
Includes 50 calls - Additional calls £0.85
answer.co.ukPricing section, Growth plan feature list
What it does on the call
7 answers
- Books appointments
Partlyfrom Plus and Advanced
The vendor says appointment scheduling is a core capability but only on the two upper plans, and direct diary writing depends on a calendar integration being configured.
Their words
Appointment scheduling is a core capability of Answer AI, available across our Plus and Advanced plans. The AI can capture booking requests and, where calendar integration is configured, schedule appointments directly
answer.co.ukFAQ accordion, 'Can Answer AI book appointments directly into my calendar?'
- Transfers to a person
Partlyfrom Growth, Plus and Advanced (additional fees)
Live transfer is excluded from the cheapest Lite plan, carries extra fees on the plans above it, and the pages never say the AI briefs the person it hands over to.
Their words
Transfer to live agent - Available on Growth Plan and up
answer.co.ukPricing section, Lite plan feature list
- After-hours rules
Partly
Round-the-clock answering is stated plainly for every plan, but no page describes separate out-of-hours scripts, routing or schedules you could configure.
Their words
Yes. Answer.co.uk is a genuine 24/7 operation. We will answer your calls 365 days a year.
answer.co.ukFAQ accordion, 'Do answer.co.uk operate after office hours?'
- Urgent calls escalated
Partlyfrom Growth, Plus and Advanced
Urgency recognition is claimed for emergency trades, and real-time escalation to a person needs configured transfer rules on a plan above Lite.
Their words
On Growth, Plus and Advanced plans, you can also configure live call transfer rules so that complex or high-priority calls are escalated to you or a member of your team in real time.
answer.co.ukFAQ accordion, 'What happens if the AI can't answer a caller's question?'
- Human receptionists as backup
Yes
Calls can be routed to the company's own human answering operators rather than only to the customer, though the vendor says extra charges apply for that routing.
Their words
Decide when you'd like Answer AI to transfer important calls directly to you—such as new sales enquiries—or route them to our experienced human answering service (additional charges apply).
answer.co.uk'How it Works' steps, 'Customise Call Transfers'
- Asks your questions
Partlyfrom Plus and Advanced
Lead qualification is claimed for the product, but writing your own prompts beyond basic FAQs is reserved for the Plus and Advanced plans.
- Answers about your business
Yes
You point it at your website or knowledge base at setup and it answers FAQs from that material in real time on every plan, with richer FAQ handling higher up.
Their words
Plugin your website or knowledgebase and get started in under 10 minutes.
answer.co.ukFeatures grid, 'Fast & Simple Setup'
What you get after the call
2 answers
- Call summary by text
Yes
Message delivery is by email and the online portal as standard, with SMS as an opt-in choice that is charged separately at ten pence a message.
Their words
Messages are sent instantly via email, and the information is also stored in your online portal. You also have the option to receive the message via SMS, which costs 10p.
answer.co.ukFAQ accordion, 'How are messages delivered? How much does it cost?'
- Recordings and transcripts
Partly
A full call transcript is offered as an option alongside the message, but no page states that callers' audio recordings are stored for you to play back.
Their words
You'll receive messages via email and SMS, along with the option of a full call transcript.
answer.co.ukFAQ accordion, 'What are the capabilities of the AI Receptionist?'
What it connects to
3 answers
- Outlook
Yes
Booking into a calendar is possible where an integration is configured, but the vendor names no calendar provider, so Google, Outlook and Calendly support is unestablished.
Their words
If you have specific diary management requirements, contact us before signing up and we can confirm compatibility with your existing systems.
answer.co.ukFAQ accordion, 'Can Answer AI book appointments directly into my calendar?'
- Calendly
Yes
Booking into a calendar is possible where an integration is configured, but the vendor names no calendar provider, so Google, Outlook and Calendly support is unestablished.
Their words
If you have specific diary management requirements, contact us before signing up and we can confirm compatibility with your existing systems.
answer.co.ukFAQ accordion, 'Can Answer AI book appointments directly into my calendar?'
- CRM, Zapier and webhooks
Yes
Call data can be pushed to any HTTP endpoint, with Zapier, Salesforce and HubSpot named, and the vendor notes most wiring happens in the receiving platform.
Their words
Answer's AI Receptionist can send data to any HTTP endpoint, making it easy to connect with tools like Zapier, Salesforce, HubSpot, and more.
answer.co.ukFAQ accordion, 'What integrations are available with AI Receptionist?'
Trying it, starting and leaving
4 answers
- Free trial or free plan
No
There is no free plan or free trial on your own line: the cheapest plan is a paid monthly subscription and the account needs a deposit before it activates.
Their words
*Please note a minimum of £25 deposit is required to activate your online account.
answer.co.ukPricing section, Lite plan subtitle footnote
- Sign up without a sales call
Partlyfrom Lite
Only the Lite plan is bought and configured online; the three larger plans route you to an enquiry form rather than a checkout.
- Setup fee
No
The vendor states there is no setup fee because the customer configures the service themselves online; a £25 account deposit is credit, not a fee.
Their words
No. The service is completely setup online by yourself so there is no setup fee charged.
answer.co.ukFAQ accordion, 'Is there a set up fee?'
- Contract and cancelling
Yes
Plans are monthly with no long-term commitment, and the vendor says you can switch plan or cancel whenever you like, pointing to its terms for the detail.
Their words
Plans are offered on a monthly subscription basis with no long-term commitment required. You can switch plans or cancel at any time
answer.co.ukFAQ accordion, 'Is there a minimum contract, or can I cancel at any time?'
Which languages it speaks, and how it sounds
3 answers
- Languages
Partlyfrom Plus and Advanced
The vendor claims 32 supported languages but publishes no list and gates multilingual answering to the Plus and Advanced plans only.
Their words
Multi-lingual support is available on our Plus and Advanced plans.
answer.co.ukFAQ accordion, 'Does Answer AI support callers who speak languages other than English?'
- Choose or clone the voice
Partly
Every plan lets you pick a voice to match your brand during setup, but nothing on the pages offers cloning of your own or a named person's voice.
Their words
Pick an AI voice that best matches your brand personality and customer expectations.
answer.co.uk'How it Works' steps, 'Choose Your Voice'
- Hear it before you buy
Yes
A public number is published to call the AI receptionist, and a form issues a test number so you can hear it before buying anything.
Their words
Enter your name, business name, and number, and we'll give you a number to call to test us out.
answer.co.uk'Try Our AI Voice before you commit' section
Your phone number and where it works
2 answers
- Keep your number
Yes
You keep your existing line and divert to the dedicated number supplied at no extra cost, choosing all calls, engaged calls or a ring-count rule.
Their words
Select a dedicated number to advertise directly or easily divert your existing calls, at no additional cost.
answer.co.uk'How it Works' steps, 'Pick Your Number'
- Australia
Yes
no US, Canadian, EU or Australian numbers or local selling is claimed anywhere.
Their words
Yes. You will receive an 0208 or 0207 number at no extra cost.
answer.co.ukFAQ accordion, 'Will I receive my own dedicated telephone number?'
Who it is built for
1 answer
- Industries it is set up for
Six named trades get their own tabbed scenarios on the product page, each describing the details the AI gathers for that kind of caller.
Their words
From emergency locksmith call-outs and private medical practices to busy law firms, ecommerce stores, automotive repair centres, and estate agents, Answer AI instantly understands your callers' needs
answer.co.uk'From Locksmiths to Law Firms' section intro and industry tabs
Getting set up and getting help
2 answers
- Setup help
Partly
Setup is self-service and the vendor repeatedly claims under ten minutes to go live, with guided onboarding in the portal rather than a done-for-you build.
Their words
You'll receive login access to the Answer customer portal, where you'll be guided step-by-step through setting up your AI Receptionist.The entire setup can be completed in under 10 minutes.
answer.co.ukFAQ accordion, 'How do I get started with the Answer AI Receptionist service and how long does it take to set up?'
- Support
Partly
Plans list live customer support and Advanced adds an account manager option, but the vendor's own FAQ says customer service is handled in writing online.
Their words
All customer service is done online as we need everything in writing and our response time is usually incredibly quick.
answer.co.ukFAQ accordion, 'Who can I speak to if I need some help with my account / make some changes?'
Sources
- answer.co.uk/ai-virtual-receptionist-serviceCost at 100 calls a month, Cost at 500 calls a month, What it bills by, Past your allowance and 20 more
- answer.co.uk/faqCRM, Zapier and webhooks, Setup fee, Setup help, Support
All read on October 14, 2026.
