# Zinng — AI phone receptionist that answers 24/7, books appointments and texts callers from one inbox.

> Source: Receptionist Index — https://receptionistindex.com/zinng (structured, researched, re-verified)
> Facts last verified: 2026-10-16

Zinng is an AI phone receptionist for small businesses that answers calls around the clock, books appointments, captures leads and transfers callers to a human. Calls, texts and website chats land in one shared inbox.

| Fact | Value |
| --- | --- |
| Website | https://zinng.ai/ |
| Price | from $49/month |
| Free trial | Partly |

7-day free trial on registration; no standing free plan. Card requirement not stated.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $49 a month on Essentials for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $49.

> Essentials $49 / per month
> — https://zinng.ai/ · Pricing section, Essentials plan card

**Cost at 500 calls a month** · Partly — $224 a month on Essentials for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $249. Pro, Growth might cost less, but no overage price is published, so it could not be priced past its allowance.

> Essentials $49 / per month
> — https://zinng.ai/ · Pricing section, Essentials plan card

**What it bills by** · Yes — Plans meter AI talk time per minute, with 300 to 2,000 minutes included depending on the tier.

> Zinng bills per minute: $49 a month for 300 minutes (about 100 calls), $99 for 700, $149 for 1,000 or $249 for 2,000.
> — https://zinng.ai/ai-receptionist/ · Section 'How much an AI receptionist costs', paragraph beginning 'Zinng bills per minute'

**Past your allowance** · Yes — No forced upgrade: you buy minute buckets at published prices, and the extra minutes never expire.

> You will never be forced to upgrade. If you do not want to upgrade your plan, you can purchase a bucket of extra minutes anytime: 150 minutes for $25, 300 for $50, 600 for $100, or 1,200 for $200. Extra minutes never expire.
> — https://zinng.ai/ · FAQ, 'What happens if I run out of minutes?'

**Spam calls not billed** · Yes — Blocked numbers never use minutes, and the agent can end unwanted calls within seconds by instruction.

> Blocked callers don't. You can block any number directly in the Zinng interface, and since the AI never picks up those calls, they don't count against your minutes.
> — https://zinng.ai/ · FAQ, 'Do spam calls count against my minutes?'

## What it does on the call

**Books appointments** · Partly — Live booking on the call needs the $99 Pro plan; the $49 Essentials tier only texts a scheduling link.

> Appt Scheduling: Live on Call
> — https://zinng.ai/ · Pricing section, Pro plan feature list

**Transfers to a person** · Partly — Warm and cold transfers exist, but Essentials transfers to one number only; multiple numbers need Pro.

> On the $49 Essential plan, you can transfer to one phone number. On the $99 Pro plan, you can transfer to multiple numbers based on the type of call
> — https://zinng.ai/ · FAQ, 'What happens when something goes wrong or the caller wants a real person?'

**After-hours rules** · Yes — It answers 24/7 and your carrier's time-based forwarding can hand calls over only after hours.

> Time-based rules, if your phone system supports them. For example, during business hours a person can answer if they're available, and after hours the agent automatically takes over.
> — https://zinng.ai/docs/routing-calls-to-your-agent/ · Section '1. Forward calls to your agent', forwarding rules list

**Urgent calls escalated** · Yes — Emergency escalation is configured during setup, flagging urgent calls and notifying you by SMS, email or Zapier.

> Emergency escalation - configure when and how the agent should flag urgent calls and notify you immediately
> — https://zinng.ai/docs/getting-started/ · Step '3. Configure your AI agent', bullet list

**Human receptionists as backup** · No — Escalation goes to your own staff numbers; Zinng publishes no operators of its own to take overflow calls.

> With Zinng, you can have the AI transfer callers to a real person whenever needed.
> — https://zinng.ai/ · FAQ, 'What happens when something goes wrong or the caller wants a real person?'

**Asks your questions** · Yes — You define the greeting and the questions asked, and the agent collects caller details and urgency.

> Call handling instructions - define how the agent should greet callers, what questions to ask, and how to handle different scenarios
> — https://zinng.ai/docs/getting-started/ · Step '3. Configure your AI agent', bullet list

**Answers about your business** · Yes — The agent is built from your website or Google Business Profile, with custom FAQs and optional document ingestion.

> Every Zinng agent is built specifically for your business with all your services, hours, locations, team members, pricing tiers, and FAQs.
> — https://zinng.ai/ · FAQ, 'Can the AI be trained on my specific business, services, and pricing?'

**Texts your callers** · Partly — Full two-way SMS is a Pro feature; on Essentials texting only works with people who contact you first.

> Two-way SMS on Essentials is available with anyone who texts or calls you first.
> — https://zinng.ai/ · Pricing section footnote beneath the plan cards

## What you get after the call

**Call summary by text** · Yes — An opt-in SMS alert fires whenever an AI call finishes, sent to a mobile number you choose.

> AI call completed — get a text when an AI agent finishes a call.
> — https://zinng.ai/docs/enable-sms-alerts/ · Step 3, 'Turn on the SMS notifications you want'

**Recordings and transcripts** · Yes — Every call is recorded and transcribed into the inbox, readable on web and in the mobile app.

> Every call is recorded and transcribed. Review conversations in your inbox and see exactly how each call was handled.
> — https://zinng.ai/ · 'Everything You Need' features grid, 'Recordings & Transcripts' card

## What it connects to

**Google Calendar** · Yes — Google Calendar and Outlook are reached via those tools, not directly.

> Today we support checking availability and scheduling appointments through Cal.com and Calendly, with support coming soon for common practice management systems
> — https://zinng.ai/ · FAQ, 'Can the Zinng voice agents schedule appointments?'

**Outlook** · Yes — Google Calendar and Outlook are reached via those tools, not directly.

> Today we support checking availability and scheduling appointments through Cal.com and Calendly, with support coming soon for common practice management systems
> — https://zinng.ai/ · FAQ, 'Can the Zinng voice agents schedule appointments?'

**Calendly** · Yes — Live booking runs through Cal.com and Calendly

> Today we support checking availability and scheduling appointments through Cal.com and Calendly, with support coming soon for common practice management systems
> — https://zinng.ai/ · FAQ, 'Can the Zinng voice agents schedule appointments?'

**CRM, Zapier and webhooks** · Partly — No named CRM integrations; leads reach a CRM through Zapier or Jotform, and only on the $99 Pro plan.

> Lead Capture: Send to Your CRM
> — https://zinng.ai/ · Pricing section, Pro plan feature list

## Trying it, starting and leaving

**Free trial or free plan** · Partly — A 7-day free trial lets you run a real agent on a Zinng number, but there is no standing free plan.

> Yes, we have a free 7-day trial available once you register for our platform.
> — https://zinng.ai/ · FAQ, 'Do you have a free trial available?'

**Sign up without a sales call** · Yes — You sign up and onboard yourself through Stripe billing; a demo call is offered but never required.

> You can be live in minutes. Sign up, add your website or Google Business Profile, and Zinng builds your AI agent immediately.
> — https://zinng.ai/ · FAQ, 'How long does it take to get set up and live?'

**Setup fee** · No — Done-for-you setup is bundled into every plan at no extra charge, with no one-time onboarding fee published.

> Tell us about your business and our team builds, reviews, and fine-tunes your AI receptionist for you. It's included on every plan.
> — https://zinng.ai/ · 'We Set Up Your AI. You Don't Touch a Thing.' section intro

**Contract and cancelling** · Yes — Month to month through Stripe, cancellable from billing settings with no contract and no cancellation fee.

> There are no contracts, no cancellation fees, and you can cancel any time from your billing settings.
> — https://zinng.ai/ · FAQ, 'What happens if I cancel mid-month?'

## Which languages it speaks, and how it sounds

**Languages** · Yes — The vendor lists 63 languages and dialects on all plans, though it advises writing agent instructions in English.

> Zinng voice agents can speak and converse with callers in 63 languages and dialects.
> — https://zinng.ai/ · FAQ, 'What languages do the Zinng voice agents support?'

**Choose or clone the voice** · Partly — You pick from a searchable library of voices by gender, age and accent, but no voice cloning is offered.

> The dropdown opens a searchable list of every available voice. Each entry shows a photo, the voice's name, and its gender, age, and accent
> — https://zinng.ai/docs/change-agent-voice/ · Step 4, 'Preview voices and pick one'

**Hear it before you buy** · Yes — There is a public number answered by Zinng's own agent, plus recorded voice samples and a browser demo.

> Try it yourself right now. Call our own Zinng agent and ask to be transferred to a human. It will ring one of us, for real.
> — https://zinng.ai/ · 'When It Matters, Zinng Hands Off to a Human' section, below the transfer cards

## Your phone number and where it works

**Keep your number** · Yes — You keep your number and forward all, unanswered or after-hours calls, with carrier-specific code guides provided.

> The simplest approach is to set up call forwarding in your existing phone system so calls are sent to your Zinng agent.
> — https://zinng.ai/docs/routing-calls-to-your-agent/ · Section '1. Forward calls to your agent', first paragraph

**Move your number in** · Yes — Porting in and out are both free and the out-bound commitment is written into the terms of service.

> We do not charge you to port a number into Zinng. We will never charge you to port a number out of Zinng.
> — https://zinng.ai/docs/number-porting-policy/ · Section 'The short version', first two bullets

**United States** · Yes — Currently, we only support the United States and Canada.

> Currently, we only support the United States and Canada.
> — https://zinng.ai/ · FAQ, 'What regions do you support?'

**Canada** · Yes — Numbers are provisioned only in the US and Canada

> Currently, we only support the United States and Canada.
> — https://zinng.ai/ · FAQ, 'What regions do you support?'

**Australia** · Yes — no UK, EU or Australian numbers are offered.

> Currently, we only support the United States and Canada.
> — https://zinng.ai/ · FAQ, 'What regions do you support?'

## Who it is built for

**Industries it is set up for** · Yes — Dedicated pages and customers across lawn care, plumbing, pest control, HVAC, dental, legal and medical work.

> We have customers in lawn care, plumbing, pest control, HVAC, dental, legal, medical, and many other industries. We even have a direct integration with Yardbook for lawn care companies.
> — https://zinng.ai/ · FAQ, 'Does Zinng work for trades, lawn care, plumbing, HVAC, and other service businesses?'

**HIPAA, with a signed BAA** · Yes — A standard BAA is signed electronically in the dashboard, included free on any plan and required before patient calls go live.

> Right now, HIPAA compliance on Zinng costs $0 extra. It's included with any plan.
> — https://zinng.ai/docs/sign-hipaa-baa/ · Section 'HIPAA Is Currently Free'

**Several locations or numbers** · Partly — One account runs several locations, but the recommended setup adds an agent per location at $20 a month each.

> Additional agents are $20/month each. This makes it easy to add dedicated agents for different departments, locations, or use cases as your business grows.
> — https://zinng.ai/ · FAQ, 'How much are additional agents?'

## Getting set up and getting help

**Setup help** · Yes — A person on the team reviews and fine-tunes your agent on every plan, and going live takes minutes.

> Shortly after, a real person on our team reviews your agent to make sure everything is right.
> — https://zinng.ai/ · 'We Set Up Your AI. You Don't Touch a Thing.' section, step 3

**Support** · Yes — Live chat widget, email and a published phone line, with no support hours or SLA stated anywhere.

> We're a small team that takes support seriously. You'll hear back from a real person, usually within minutes.
> — https://zinng.ai/contact/ · Page intro above the Live Chat and Email Us cards

## What changed

- 2026-10-16 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Zinng, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.