# Wakeman — AI phone receptionist for US plumbing, HVAC, electrical, roofing and restoration shops. > Source: Receptionist Index — https://receptionistindex.com/wakeman (structured, researched, re-verified) > Facts last verified: 2026-10-16 Wakeman is an AI phone receptionist for US home-services contractors that answers the calls a team misses, triages emergencies and writes the job down. It books into Jobber once the owner switches booking on. | Fact | Value | | --- | --- | | Website | https://wakeman.ai/ | | Price | from $149/month billed monthly, $124.17/month billed annually | | Free trial | Partly | 14 days or 500 minutes of answering, whichever comes first, with no card on file; the trial runs on the plan you start it with ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $149 a month on After Hours for 100 calls of 2.5 minutes (300 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call). > After Hours plan — When you're closed — $149/mo > — https://wakeman.ai/pricing · Plan cards, After Hours column **Cost at 500 calls a month** · Yes — $641.50 a month on Front Desk for 500 calls of 2.5 minutes (1500 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call). > Front Desk plan — Any call you miss — $349/mo > — https://wakeman.ai/pricing · Plan cards, Front Desk column **What it bills by** · Yes — Every plan meters answered talk time in minutes, with each call rounded up to the next whole minute, so a 2.5-minute call bills as three. > Answered calls count, and so do the callbacks Wakeman makes to new requests if you switch those on. Each call is rounded up to the next whole minute. Minutes reset every month and don't roll over. > — https://wakeman.ai/pricing · How minutes work section, '3 min call = 3 min' panel **Past your allowance** · Yes — Past the included minutes you pay a published per-minute rate by plan, the plan never upgrades itself, and a spend limit you set pushes further calls to your on-call phone. > After the minutes in your plan: $0.59 a minute on After Hours, $0.39 on Front Desk and $0.29 on Dispatch. Each call is rounded up to the next whole minute. > — https://wakeman.ai/pricing · Pricing questions, 'What do extra minutes cost?' **Spam calls not billed** · Yes — Robocalls and sales calls are answered but never billed and never count toward the plan minutes or the spend limit, and very short calls are excluded too. > Robocalls, wrong numbers and sales pitches are answered but never billed. > — https://wakeman.ai/pricing · How minutes work section, 'Spam = $0' panel ## What it does on the call **Books appointments** · Partly — It can book on the call and write the job into Jobber, but booking ships switched off and it only offers windows you set in Wakeman rather than reading your real calendar. > Booking is off until you turn it on. Once it is on, Wakeman offers only the time windows you choose, so you decide exactly what a caller can be booked into, and each booked job lands in Jobber with the customer, the checked address and the arrival time. It doesn't read your Jobber calendar. > — https://wakeman.ai/integrations/jobber · Intro paragraph under the page title **Transfers to a person** · Partly — A caller who asks for a person a second time, is angry or has a complaint is put through to your on-call phone; the vendor describes no warm hand-off briefing, and the transfer fails if that phone is the forwarding line. > Callers who ask for a person a second time, are angry, or have a complaint are put through to your on-call phone. If that phone is the same line that forwards to Wakeman, it can't be rung without the call coming straight back, so Wakeman takes a message for you instead. > — https://wakeman.ai/after-hours-answering-service · FAQ, 'Will callers know they are talking to an AI?' **After-hours rules** · Yes — You set weekly business hours per day; the entry plan answers only while closed and the two higher plans answer missed calls at any hour, with no holiday calendar yet. > You set your opening hours for each day of the week in Wakeman. Outside them, the calls your team misses are answered by Wakeman. Inside them, calls ring your team as they do today. There is no holiday calendar yet. > — https://wakeman.ai/after-hours-answering-service · FAQ, 'How does it know when we are closed?' **Urgent calls escalated** · Yes — Six named hazards trigger scripted safety steps and a call to the on-call phone during the call, with lesser urgent jobs such as no heat sent as an immediate text instead. > Gas, carbon monoxide, fire or smoke, sparks, water near electrics, major flooding and sewage backups. Each has safety steps written in advance, and each tries your on-call phone while the caller is still on the line. > — https://wakeman.ai/emergency-answering-service · FAQ, 'Which emergencies does Wakeman recognise?' **Human receptionists as backup** · No — No people at Wakeman take over a call: anything the AI cannot handle is routed to the contractor's own on-call phone or written down as a message for the morning. > It takes a clear message — who, where, what's wrong — and it shows up on your Today screen with a button to call them back. Anything dangerous rings whoever is on call. > — https://wakeman.ai/ · Questions owners ask, 'What if it can't help the caller?' **Asks your questions** · Yes — Your trade, your service list, the work you refuse and your house rules become one instruction set the AI follows, and it sorts emergency from urgent from routine from sales calls. > Everything you tell us about your trade, services, the work you don't do and your house rules goes into one set of instructions the AI follows. It isn't a fixed script per trade. > — https://wakeman.ai/how-it-works · The details, Stage 2 · Questions for your trade **Answers about your business** · Partly — Setup reads your website and Google listing and it quotes the call-out fees you switch on, but it is instructed never to quote repair, replacement, warranty or financing prices. > It's told never to quote repair prices, replacements, warranties, insurance or financing, or to compare you with other companies, and only to mention the call-out fees you switch on. > — https://wakeman.ai/how-it-works · The details, Stage 5 · Price, times, booking **Texts your callers** · Partly — It texts a caller the booking details or a follow-up after a dropped call, but only with consent given on the call and the vendor describes no two-way texting conversation. > When a call with Wakeman drops or ends without a booking, it texts the caller back — if they agreed to texts on the call — and sends your on-call phone — or yours, if nobody is on call — the caller's name, number, the problem and the address it heard. > — https://wakeman.ai/features/missed-call-text-back · FAQ, 'Does Wakeman text back missed calls?' ## What you get after the call **Call summary by text** · Yes — The job reaches you by text right after the call, with a dashboard Today screen as well, and the dashboard shows whether each text actually arrived. > After a booking, it texts the caller the details, and texts the tech the job is assigned to (or you, if no tech is set) the address and the job. Your dashboard shows whether each text arrived. > — https://wakeman.ai/how-it-works · The details, Stage 6 · After the call **Recordings and transcripts** · Yes — Every call is recorded, transcribed and summarized for review, and the call list exports to a spreadsheet; calls where the AI notice cannot be shown are deleted. > Every call is sorted for you to review, and you can download your call list as a spreadsheet. > — https://wakeman.ai/how-it-works · The details, Stage 6 · After the call ## What it connects to **Google Calendar** · No — No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into. > Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there. > — https://wakeman.ai/how-it-works · The details, 'Where booked jobs can go' **Outlook** · No — No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into. > Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there. > — https://wakeman.ai/how-it-works · The details, 'Where booked jobs can go' **Calendly** · No — No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into. > Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there. > — https://wakeman.ai/how-it-works · The details, 'Where booked jobs can go' **CRM, Zapier and webhooks** · Partly — Jobber is the only system it writes callers and jobs into, matching clients by phone number; the vendor publishes no Zapier connector or webhook for sending call data elsewhere. > It finds existing customers by phone number, so a repeat caller doesn't become a duplicate customer. If they have several properties, it picks the one whose street matches what the caller just said. > — https://wakeman.ai/integrations/jobber · What actually happens, 'It looks for the customer you already have' **Your trade’s software** · Partly — Jobber is supported on every plan once booking is on; ServiceTitan is explicitly not supported and Housecall Pro is not generally available, which rules out two of the big three field platforms. > We started with Jobber because Jobber lets any company connect to it. Housecall Pro is not generally available yet: it only lets approved partners connect, and we aren't one yet. Wakeman does not connect to ServiceTitan. > — https://wakeman.ai/integrations/jobber · Questions Jobber shops ask, 'What if I use Housecall Pro or ServiceTitan instead?' ## Trying it, starting and leaving **Free trial or free plan** · Partly — You can forward your real business line to it and run it on live customer calls for the whole trial period before paying anything. > The trial runs 14 days or 500 minutes of answering, whichever comes first. No card to start. Pick a plan before its last two days and nothing is charged until the trial ends. Keep your number. > — https://wakeman.ai/pricing · Intro paragraph under the page title **Card required to start** · No — No card is taken to start and none is held during the trial, so nothing can be charged unless you actively pick a plan before it ends. > There is no card on file, so nothing is charged unless you choose a plan > — https://wakeman.ai/pricing · Pricing questions, 'What happens when the 14 days end?' **Sign up without a sales call** · Yes — You sign up from the website in about ten minutes with no demo call, though guided setup with the team is offered free as an option. > Nothing to install and nothing for your techs to download. Your customers' calls don't change until the last step. > — https://wakeman.ai/how-it-works · Setting it up, 'Three steps, about ten minutes' **Setup fee** · No — The vendor states there is no setup fee at all, and contrasts itself with answering services that charge one; guided onboarding is also free. > No setup fee and no minimum term. You can cancel through the self-service billing portal without a phone call, effective at the end of the current period. > — https://wakeman.ai/pricing · Pricing questions, 'Is there a setup fee or a minimum contract?' **Contract and cancelling** · Yes — Month to month with no minimum term, cancellation self-served in the billing portal at period end, plus a full refund of the first payment within 30 days. > No setup fee and no minimum term. You can cancel through the self-service billing portal without a phone call, effective at the end of the current period. > — https://wakeman.ai/pricing · Pricing questions, 'Is there a setup fee or a minimum contract?' ## Which languages it speaks, and how it sounds **Languages** · No — English only on every plan; the vendor states this plainly twice when comparing itself with rivals that advertise 14 and 20+ languages, including Spanish. > Not today. Wakeman answers in English only. NextPhone lists 14 languages, including Spanish. > — https://wakeman.ai/vs/nextphone · FAQ, 'Does Wakeman answer in Spanish?' **Hear it before you buy** · Yes — There is a public demo number you can call and role-play a customer on, plus a recorded 53-second example call with a full transcript on the home page. > Call our demo line and play the customer: (503) 765-9727 > — https://wakeman.ai/ · Hear it section, below the example transcript ## Your phone number and where it works **Keep your number** · Yes — You keep your existing number and switch on conditional forwarding with a short dial code so only unanswered calls reach Wakeman; one code undoes it. > Set your phone to forward only the calls you don't answer. Don't set it to ring your phone and Wakeman at the same time; some phone systems get that wrong. > — https://wakeman.ai/how-it-works · The details, 'Let your phone ring first' **Move your number in** · No — Porting is not offered and is deliberately avoided: your number stays with your existing carrier, which also means there is nothing to port back when you leave. > Your number stays with your phone company. Forwarding is something you switch on with them, and you can switch it off the same way. > — https://wakeman.ai/how-it-works · The details, 'We never take over your number' **United States** · No — Sold in the United States only, so Canadian, UK, EU and Australian businesses are not served > Where is Wakeman available? The United States. > — https://wakeman.ai/about · Common questions, 'Where is Wakeman available?' **Australia** · No — Sold in the United States only, so Canadian, UK, EU and Australian businesses are not served > Where is Wakeman available? The United States. > — https://wakeman.ai/about · Common questions, 'Where is Wakeman available?' ## Who it is built for **Industries it is set up for** · Yes — Five trades get deep setup and sourced pages, with roughly twenty further trades supported from the same configuration and one shared set of hazard rules. > Plumbing, HVAC, roofing, restoration and electrical have the deepest pages, with sourced figures for what a missed call costs. Setup also takes garage door, pest control, landscaping, lawn care, pool service, cleaning, pressure washing, handyman, painting, remodeling, construction > — https://wakeman.ai/answering-service · FAQ, 'Which trades does Wakeman support?' **Several locations or numbers** · Partly — Several locations are supported but each runs as its own separate account with its own monthly fee, discounted 10-20% by location count and set up by email rather than self-serve. > Each location runs as its own Wakeman account, and every location's bill is lower: 10% off for 3–9 locations, 15% for 10–24, 20% for 25 or more. > — https://wakeman.ai/pricing · Below the plan cards, 'Several locations?' paragraph ## Getting set up and getting help **Setup help** · Yes — Self setup takes about ten minutes in three steps, and the team will do it with you free and review your calls with you for the first two weeks. > It is the same free trial as signing up yourself: Front Desk free for 14 days or 500 minutes of calls, whichever comes first, with no card. The setup help and the two weeks of call review cost nothing. > — https://wakeman.ai/setup-included · FAQ, 'What does it cost?' **Support** · Partly — You reach the team by phone, text or email with no contact form, but no support hours or response time are published anywhere on the site. > Our team: call or text (775) 510-2241, or email info@wakeman.ai. > — https://wakeman.ai/ · Questions owners ask, 'Who do I talk to if something goes wrong?' ## What changed - 2026-10-16 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Wakeman, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.