# VoiceFleet — Inbound AI phone receptionist for small businesses, on prepaid monthly minute plans from €99.

> Source: Receptionist Index — https://receptionistindex.com/voicefleet (structured, researched, re-verified)
> Facts last verified: 2026-10-14

VoiceFleet is an inbound AI voice receptionist for small businesses that answers forwarded calls, answers approved FAQs, captures booking requests and routes urgent callers. It sells prepaid monthly minute plans with a local business number and booking-system integrations.

| Fact | Value |
| --- | --- |
| Website | https://voicefleet.ai/ |
| Price | from €99/month |
| Free trial | Partly |

7-day free trial on every plan, cancel anytime, no setup fee; the pricing hero says no card is required to create an account, while the plan comparison table ticks 'Credit card required for trial'. No standing free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — 99 EUR a month on Starter for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is 99 EUR.

> €99 /month
> — https://voicefleet.ai/pricing · Starter plan card, price cell

**Cost at 500 calls a month** · Yes — 599 EUR a month on Pro for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is 599 EUR. Starter (99 EUR) includes 500 minutes; these calls need 1250, and past the allowance calls past it are not answered. Growth (299 EUR) includes 1000 minutes; these calls need 1250, and past the allowance calls past it are not answered.

> €599 /month
> — https://voicefleet.ai/pricing · Pro plan card, price cell

**What it bills by** · Yes — Billing is per included minute: plans sell prepaid monthly minute allowances rather than per-call or per-caller charges, with extra-minute packs on top.

> VoiceFleet uses prepaid monthly minute allowances rather than per-call fees. You can buy an extra-minute pack when needed, and there is no automatic overage billing.
> — https://voicefleet.ai/pricing · FAQ, 'Do you charge per call?'

**Past your allowance** · No — There is no overage rate at all: instead of billing extra minutes automatically, inbound AI calls pause at a verified zero balance when hard-stop enforcement is on, until you buy a pack or renew.

> VoiceFleet does not automatically bill overage. When hard-stop enforcement is active and your verified minute balance reaches zero, new inbound AI calls pause until you buy an extra-minute pack
> — https://voicefleet.ai/pricing · FAQ, 'What happens if I go over my included minutes?'

## What it does on the call

**Books appointments** · Partly — It books into the diary during the call only where the connected provider supports API booking; otherwise it captures the full request for staff to confirm, and Starter is described as basic appointment capture.

> Yes, when the connected calendar or booking provider supports API booking. If direct booking is not available, VoiceFleet captures the complete booking request so your team can confirm it quickly.
> — https://voicefleet.ai/ai-receptionist-services · AI receptionist services FAQ, 'Can an AI receptionist book appointments?'

**Transfers to a person** · Partly — Transfer to your own staff is an add-on on Starter and included from Growth upward; the vendor does not say whether the handoff is warm with a spoken briefing.

> Transfer to human staff
> — https://voicefleet.ai/pricing · Full Plan Comparison, 'Transfer to human staff' row: Add-on under Starter, check under Growth and Pro

**After-hours rules** · Yes — It answers 24/7 on every plan and you configure time zone, holiday hours, bookable slots and what happens when no one can take a transfer, so out-of-hours behaviour differs from staffed hours.

> Configure your US time zone, holiday hours, available appointment slots, and what happens when nobody can take a transfer.
> — https://voicefleet.ai/us · 'Set your local hours' card under 'US phone answering, configured around your business'

**Urgent calls escalated** · Yes — Emergency flagging is listed on all three plans and urgent calls can be routed to staff under rules you configure, though the vendor forbids using it as an emergency or on-call system.

> You control escalation. VoiceFleet can transfer to staff, take a detailed message for callback, or flag urgent calls for immediate attention.
> — https://voicefleet.ai/ · Homepage FAQ, 'What happens if the caller needs to speak to a human?'

**Human receptionists as backup** · No — No human receptionists sit behind the AI: the vendor positions itself as AI-first against human-staffed services, and the only human fallback is transfer to your own team.

> VoiceFleet is an AI-first voice receptionist starting at €99/month with unlimited calls within your minutes allocation. Smith.ai uses human receptionists with AI assistance
> — https://voicefleet.ai/ · Homepage FAQ, 'How does VoiceFleet compare to Smith.ai?'

**Asks your questions** · Yes — You set the greeting, the questions it asks, the booking rules and the escalation trigger; qualification of new enquiries is described for professional-services call flows.

> You control greeting, tone, what information to collect, booking rules, and when to escalate to your team.
> — https://voicefleet.ai/ · Homepage FAQ, 'Can I customise what the AI says?'

**Answers about your business** · Partly — It answers from customer-configured FAQs and instructions, and a demo shows answers from live spreadsheet data, but no page describes automatic ingestion of your website.

> VoiceFleet handles calls using instructions, FAQs, integrations, and escalation rules configured by the customer.
> — https://voicefleet.ai/ · 'What is VoiceFleet?' answer block, pull quote

## What you get after the call

**Call summary by text** · Yes — After each call you get caller details, reason for calling and urgency as an instant notification by SMS or email, with call summaries listed on every plan.

> Captures caller details, reason for calling, and urgency. Sends you an instant notification by SMS or email.
> — https://voicefleet.ai/ · 'Takes Messages' card under 'Your Calls Handled Professionally'

**Recordings and transcripts** · Yes — Recordings and transcripts are produced for calls, with recordings retained 30 days on every plan and the provider copy deleted after that window.

> Structured summaries, transcripts, recordings, and follow-up notes
> — https://voicefleet.ai/ai-receptionist-services · 'What VoiceFleet covers' list

## What it connects to

**Google Calendar** · Yes — Google Calendar and Microsoft 365 (Outlook) book directly, and Calendly plus Cal.com are supported booking systems

> Let your AI receptionist check availability and book directly into Google Calendar.
> — https://voicefleet.ai/connect · Google Calendar integration card; Microsoft 365 and Calendly cards below it

**Outlook** · Yes — Google Calendar and Microsoft 365 (Outlook) book directly, and Calendly plus Cal.com are supported booking systems

> Let your AI receptionist check availability and book directly into Google Calendar.
> — https://voicefleet.ai/connect · Google Calendar integration card; Microsoft 365 and Calendly cards below it

**Calendly** · Yes — Google Calendar and Microsoft 365 (Outlook) book directly, and Calendly plus Cal.com are supported booking systems

> Let your AI receptionist check availability and book directly into Google Calendar.
> — https://voicefleet.ai/connect · Google Calendar integration card; Microsoft 365 and Calendly cards below it

**CRM, Zapier and webhooks** · Partly — No CRM is named on the integrations page; CRM connections are referenced only in the privacy notice as OAuth integrations you enable, and webhooks are flagged as a Pro-plan notification channel.

> Notifications SMS alerts Email summaries Webhooks (Pro)
> — https://voicefleet.ai/ · 'Enterprise-Grade Infrastructure' section, Notifications column

**Your trade’s software** · Yes — Trade and practice systems are supported, including Open Dental, Phorest, Square Appointments, Halaxy and SimplyBook.me, with Cliniko, Nookal, ezyVet, Pabau, ResDiary, Meitre and Bookio marked beta.

> Book, move and cancel dental appointments in Open Dental from phone calls.
> — https://voicefleet.ai/connect · Open Dental integration card, 'Practice management'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — Every plan starts with a 7-day free trial you can run on real business calls while keeping your number, but there is no standing free plan.

> Yes. Every plan comes with a 7-day free trial so you can test VoiceFleet with your real business calls before committing. Cancel anytime during the trial.
> — https://voicefleet.ai/pricing · FAQ, 'Is there a free trial?'

**Card required to start** · Partly — The vendor contradicts itself: the pricing hero and homepage say no card is needed to create an account, while the plan comparison table ticks 'Credit card required for trial' on all three plans.

> No card required to create your account.
> — https://voicefleet.ai/pricing · Hero, line under 'Start 7-day free trial'

**Sign up without a sales call** · Yes — You start a trial and configure the assistant yourself with no technical skills, going live in under an hour; a 30-minute setup call is offered but not required.

> Go live in under an hour. No technical skills required. Just tell us about your business and we handle the rest.
> — https://voicefleet.ai/features · 'Instant Setup' feature card

**Setup fee** · No — There is no one-time setup or onboarding charge on any plan, and free setup and onboarding support is ticked across Starter, Growth and Pro.

> No per-call fees, no contracts, and no setup charges.
> — https://voicefleet.ai/pricing · FAQ, 'How much does VoiceFleet cost?'

**Contract and cancelling** · Yes — Billing is month to month with no lock-in; you cancel in the account at any time and service runs to the end of the paid period.

> Yes. There are no long-term contracts. You can cancel your subscription at any time and your service continues until the end of the billing period.
> — https://voicefleet.ai/pricing · FAQ, 'Can I cancel anytime?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — The vendor publishes more than 30 languages on all plans with automatic detection of the caller's language, but its demo page claims 58, so the exact list is not established.

> VoiceFleet supports over 30 languages. The AI automatically detects and responds in the caller's language.
> — https://voicefleet.ai/gb · UK page FAQ, 'What languages does the AI speak?'

**Choose or clone the voice** · Partly — Voice cloning and custom scripts are included only on Pro; voice personalisation is an add-on on Starter and Growth rather than part of those plans.

> Voice cloning & custom scripts
> — https://voicefleet.ai/pricing · Pro plan card feature list; 'Voice personalization' row of Full Plan Comparison shows Add-on for Starter and Growth

**Hear it before you buy** · Partly — You can run a live AI receptionist call in the browser and play two recorded sample calls (dental, restaurant), but no public demo phone number is published.

> Short snippets from today's browser demos, so visitors know what they are booking into.
> — https://voicefleet.ai/demo · 'Real demo clips' section, 'Listen before you book'

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing business number and forward it to the VoiceFleet number; the UK page lists carrier forwarding codes for EE, Vodafone and Three.

> No. You keep your existing business number. Just enable call forwarding to your VoiceFleet number and your customers continue calling the same number they always have.
> — https://voicefleet.ai/ · Homepage FAQ, 'Do I need to change my phone number?'

**Move your number in** · Partly — Porting your number in is offered alongside the included local number, but nothing on the site says whether you can port a number back out when you leave.

> Number porting available
> — https://voicefleet.ai/features · 'Local Phone Numbers' feature card, bullet list

**Australia** · Yes — Sold in Ireland, the UK, the US, Australia, Argentina and Spain with local numbers and EUR, USD or AUD pricing, and a GDPR DPA

> VoiceFleet is an inbound AI receptionist for US small businesses. Cover calls while your team serves customers, collect appointment requests after hours, and send the details to the right person.
> — https://voicefleet.ai/us · 'US phone answering, configured around your business' intro; footer 'CHOOSE YOUR MARKET' lists Ireland, United Kingdom, United States, Australia, Argentina, Spain

## Who it is built for

**Industries it is set up for** · Yes — Workflow pages and demos ship for dental practices, restaurants, clinics, salons, trades, legal, property and veterinary, each with its own call flow and booking integration.

> Dental practices, restaurants, clinics, salons, trades, legal teams, property teams, and other local SMBs use AI receptionist services when missed calls turn into lost bookings or lost leads.
> — https://voicefleet.ai/ai-receptionist-services · AI receptionist services FAQ, 'Which businesses use AI receptionist services?'

**HIPAA, with a signed BAA** · No — No Business Associate Agreement is offered anywhere; the terms forbid submitting US protected health information unless VoiceFleet confirms an appropriate configuration in writing, and only a GDPR-style DPA is published.

> Unless VoiceFleet confirms an appropriate configuration in writing, you must not submit US protected health information subject to HIPAA.
> — https://voicefleet.ai/terms · Prohibited and restricted use section

**Several locations or numbers** · Partly — Multi-location handling with a number and settings per location is Pro-only and capped at five phone numbers; no per-location price is published.

> Manage multiple business locations from one dashboard. Each location gets its own phone number and settings.
> — https://voicefleet.ai/features · 'Multi-Location Support' feature card, labelled 'Pro only'

## Getting set up and getting help

**Setup help** · Yes — Free setup and onboarding support is included on every plan with founder-led configuration help, and the vendor states you go live in under an hour.

> Get hands-on configuration help for greetings, escalation rules, integrations, and call summaries.
> — https://voicefleet.ai/pricing · 'Early-stage, pilot-first rollout' section, 'Founder-led onboarding' card

**Support** · Partly — Support is email-only on Starter, priority on Growth and a dedicated manager on Pro; business-hours cover on all plans with 24/7 only on Pro, and no phone line or live chat is published.

> Business hours support on all plans, with 24/7 on Pro plan
> — https://voicefleet.ai/features · 'Priority Support' feature card bullet list

## What changed

- 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

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