# VeraDial — AI receptionist on a verified US or Canadian business number, with apps for iOS, Android and web. > Source: Receptionist Index — https://receptionistindex.com/veradial (structured, researched, re-verified) > Facts last verified: 2026-10-14 VeraDial is an AI receptionist called Vera that answers a small business's calls and texts 24/7 on a dedicated US or Canadian number. On higher plans it also places goal-based outbound calls and books appointments. | Fact | Value | | --- | --- | | Website | https://veradial.com/ | | Price | from $14.99/month billed monthly, $12.50/month billed annually | | Free trial | Partly | Vera Lite and Vera Plus open with a 7-day free trial carrying 50 AI-receptionist minutes, 50 calling minutes, 30 AI-calling minutes and 10 live-translation minutes; Vera Business has no trial and the vendor states there is no free tier. ## What it costs at your call volume **What it bills by** · Yes — Billing is a flat monthly subscription whose allowances are metered in minutes, not per call: separate Vera-answering minute and calling-minute pools shared across all lines on the account. > 100 AI-receptionist minutes (about 170 calls) and 150 calling minutes each month, shared across the account > — https://veradial.com/pricing · Vera Lite plan bullet list **Past your allowance** · Partly — The vendor states that AI-calling and translation usage past the included minutes draws on any remaining account balance and then pauses until the next billing period; it does not publish an overage rate for receptionist minutes. > AI calling is included up to the monthly minutes shown on your plan; usage beyond that draws on any remaining account balance, then pauses until your next billing period. > — https://veradial.com/terms · Section 6, AI Calling **Spam calls not billed** · Yes — Vera answers first and asks who is calling and why, which the vendor says most reseller scripts and scrapers drop out of, sending spam to voicemail rather than to your phone. > Persistent reseller scripts and reverse-phone scrapers usually drop after the first AI question. Real callers explain themselves and get through. > — https://veradial.com/features/ai-call-screening · What it does, Spam triage ## What it does on the call **Books appointments** · Partly — Live booking into a connected Google Calendar is a Vera Plus and Business feature, writes only to a separate VeraDial Bookings calendar in 30-minute slots, and is absent from the entry Vera Lite plan. > On Vera Plus, Vera can offer and confirm 30-minute appointments during inbound calls using free/busy availability from your connected Google Calendar. > — https://veradial.com/features/ai-receptionist · FAQ, Can it book appointments on my calendar? **Transfers to a person** · Partly — Vera transfers to named destinations you define in plain words, but the vendor states there is no accept prompt and no spoken brief to the receiver, so it is a cold transfer rather than a warm one. > There is no "press 1 to accept" step. If the destination's own voicemail picks up, the caller is connected to it. > — https://veradial.com/help/call-transfers · What the caller experiences, first bullet **After-hours rules** · Partly — Vera answers around the clock and can tell callers your business hours, but the vendor is explicit that business hours do not switch answering on or off, so after-hours behavior must come from the per-line toggle or carrier forwarding. > VeraDial's receptionist is controlled per line and answers whenever it is enabled; there is no automatic opening-hours switch. > — https://veradial.com/after-hours-answering-service · FAQ, Can I turn it on only at closing time? **Urgent calls escalated** · Partly — Vera can connect or transfer a caller who needs a person, including to a destination you name for after-hours emergencies, but the vendor states plainly that it is not an emergency dispatch service and does not support 911. > Vera can collect a request, answer routine questions from the information you provide, connect a caller to you when available, or take a message. It is not an emergency dispatch service. > — https://veradial.com/after-hours-answering-service · FAQ, Will Vera send a technician or handle emergencies? **Human receptionists as backup** · No — There are no VeraDial staff behind the AI; the vendor positions the product against staffed services and says a human queue is a reason to choose something else. > VeraDial is an AI receptionist and business line, not an on-call staffing team. > — https://veradial.com/after-hours-answering-service · Choose the right level of coverage **Asks your questions** · Yes — You brief Vera once with services, hours, pricing, greeting and a free-form notes field, and she collects the caller's name, reason, callback details and requested action on each call. > Screen routine inbound calls and collect a caller's name, reason, callback details, and requested action. > — https://veradial.com/help/what-vera-can-and-cant-do · What Vera handles well, first bullet **Answers about your business** · Partly — Every plan answers from a business profile Vera builds from your website URL, but uploading your own documents and extra websites as training sources is restricted to Vera Plus and Business. > Paste your website URL and Vera learns your business — services, hours, pricing, tone. > — https://veradial.com/features/ai-receptionist · What it does, Built from your website **Texts your callers** · Yes — The same assistant answers inbound texts from the business profile, reads photos customers send, and shares your booking link, in either draft-approve or fully automatic mode per line. > The same receptionist that answers your calls answers your texts. Vera drafts a reply from your business profile — you approve it with one tap, or let her send automatically. > — https://veradial.com/features/ai-sms-receptionist · Hero paragraph ## What you get after the call **Call summary by text** · Partly — Every call produces a transcript and one-line summary delivered by push notification in the app, not as an SMS to your phone; the vendor says notifications deliberately hide content on the lock screen. > Whatever happens, you get a push notification with a transcript and a one-line summary. > — https://veradial.com/features/ai-receptionist · What it does, Three endings, all covered **Recordings and transcripts** · Yes — Call recording and automatic transcription are included from the entry plan, with speaker identification and timestamps stored alongside the call record, plus voicemail transcription. > Transcripts include speaker identification and timestamps and are stored alongside call records in your account. > — https://veradial.com/terms · Section 11, Call Recording & Transcription ## What it connects to **Google Calendar** · Yes — Google Calendar is the only calendar VeraDial connects to and it needs Vera Plus or Business > If you connect Google Calendar, Vera can offer and confirm appointments with callers during screening. Connecting is optional, is initiated by you, and requires Vera Plus or Vera Business. > — https://veradial.com/terms · Section 7.1, Appointment Booking **Outlook** · Yes — the vendor names no Outlook, Microsoft 365 or Calendly integration anywhere on its site. > If you connect Google Calendar, Vera can offer and confirm appointments with callers during screening. Connecting is optional, is initiated by you, and requires Vera Plus or Vera Business. > — https://veradial.com/terms · Section 7.1, Appointment Booking **Calendly** · Yes — the vendor names no Outlook, Microsoft 365 or Calendly integration anywhere on its site. > If you connect Google Calendar, Vera can offer and confirm appointments with callers during screening. Connecting is optional, is initiated by you, and requires Vera Plus or Vera Business. > — https://veradial.com/terms · Section 7.1, Appointment Booking **CRM, Zapier and webhooks** · Partly — There is no direct CRM connector; call, voicemail, text and appointment events leave through signed webhooks or Zapier, Make and n8n, and only on Vera Plus or Business. > Signed event webhooks for Zapier, Make, n8n, and your own tools > — https://veradial.com/pricing · Vera Plus plan bullet list **Your trade’s software** · No — The integrations the vendor documents are Google Calendar, Zapier, Make, n8n, own-endpoint webhooks and read-only MCP assistants; no trade system such as ServiceTitan, Jobber or Dentrix appears in that inventory. > Start with setup, then use focused guides for account access, billing, team access, call routing, Google Calendar, Claude, ChatGPT, Zapier, Make, n8n, and caller trust. > — https://veradial.com/help · Help Guides, intro paragraph ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is no standing free plan; Vera Lite and Vera Plus open with a seven-day trial on a real line with capped minutes, while Vera Business has no trial at all. > 7-day free trial: 50 AI-receptionist minutes, 50 calling minutes, 30 AI-calling minutes, and 10 live-translation minutes > — https://veradial.com/pricing · Vera Lite plan bullet list **Sign up without a sales call** · Partly — Lite and Plus are bought and configured entirely by yourself in the app or web checkout with no demo, but the vendor asks Business buyers to speak to it before purchase so setup can be scoped. > No onboarding call, no sales demo, no “let’s hop on a call.” Pick a number, build Vera from your website, and she answers the next one. > — https://veradial.com/ · Set it up in three steps section intro **Setup fee** · No — The vendor states there are no activation fees and no per-seat charges; the only one-time charge it publishes is an optional $4.99 fee to swap your number. > No per-seat charges or activation fees. > — https://veradial.com/pricing · Header line above the plan list **Contract and cancelling** · Yes — Plans are month to month with no contract, cancellable yourself in the relevant billing portal; annual billing is an optional cheaper term and no refunds are given for the current period. > No seat fees · no contracts > — https://veradial.com/pricing · Hero trust strip under the headline ## Which languages it speaks, and how it sounds **Languages** · Partly — Thirteen languages are named but only for two-way translation on outbound calls on Vera Plus; the vendor never states which languages the inbound receptionist itself answers in. > English, Spanish, Portuguese, French, Japanese, Russian, Chinese, German, Korean, Hindi, Indonesian, Vietnamese, and Italian. > — https://veradial.com/features/live-call-translation · What it does, 13 languages at launch **Choose or clone the voice** · Partly — You can clone your own voice from a roughly 30-second sample for greetings and outbound AI calls, with a recorded consent step, and the vendor warns the feature may be limited to approved accounts. > Voice cloning may be limited to subscribers, beta users, or manually approved accounts. > — https://veradial.com/terms · Section 6.5, Voice Cloning **Hear it before you buy** · Yes — A browser demo lets you talk to Vera live or play a recorded sample call with the transcript, with no download, signup or form required first. > No install, no signup, no forms. Vera picks up right in your browser. > — https://veradial.com/ · Hero, under the Talk to Vera buttons ## Your phone number and where it works **Keep your number** · Yes — You keep your existing number with your carrier and forward its calls to Vera, either every call or only the ones you miss; the vendor warns texts stay with the old carrier. > Forward calls to VeraDial now. Your number stays with your carrier, and your texts keep arriving where they do today. > — https://veradial.com/ · Keep the number your customers know section **Move your number in** · Partly — Eligible US and Canadian local numbers transfer in free and are handled case by case through support, and you can port out again, but mobile, toll-free and international numbers are not accepted. > VeraDial transfers eligible United States and Canadian local numbers to the service with no VeraDial transfer fee, and handles each transfer individually through support. > — https://veradial.com/terms · Section 4, Number transfers **United States** · Yes — Sold only in the United States and Canada with numbers in those two countries > Coverage: United States and Canada only > — https://veradial.com/pricing · Fees and limits list **Canada** · Yes — Sold only in the United States and Canada with numbers in those two countries > Coverage: United States and Canada only > — https://veradial.com/pricing · Fees and limits list **Australia** · No — signup itself verifies a US or Canadian phone, so UK, EU and Australian buyers are not served. > Coverage: United States and Canada only > — https://veradial.com/pricing · Fees and limits list ## Who it is built for **Industries it is set up for** · Partly — Seventeen trade workflow pages exist for contractors, plumbers, HVAC, dentists, realtors and more, but they describe how to use the same product rather than shipped templates or trade integrations. > The pages below show the same product from different operator workflows. > — https://veradial.com/use-cases · How to use it section **HIPAA, with a signed BAA** · No — The vendor lists HIPAA compliance among the things not included at any price, so no plan or add-on brings a Business Associate Agreement for patient calls. > HIPAA compliance or regulated-industry compliance features > — https://veradial.com/pricing · Not included at any price list **Several locations or numbers** · Yes — One account holds up to five numbers, each answering as its own business identity; Business bundles three lines and extra lines are $9.99 a month each. > Additional eligible lines: $9.99/month each; up to 5 numbers per standard account > — https://veradial.com/pricing · Fees and limits list ## Getting set up and getting help **Setup help** · Partly — Setup is self-service and fast, with a number assigned in about a minute and Vera built from your website URL, but the vendor offers no done-for-you onboarding except scoping a Business rollout. > A real business number, assigned in about 60 seconds > — https://veradial.com/ · Hero trust strip, Live in a minute **Support** · Partly — Support is by email only, with a stated 24-hour reply target and priority handling on Vera Business; the vendor publishes no support phone line or live chat hours. > Reach out to our support team and we'll get back to you within 24 hours. > — https://veradial.com/faq · Still Have Questions? footer block ## What changed - 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent VeraDial, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.