# TradieCall — AI phone receptionist for New Zealand trade businesses, answering 24/7 and texting the job.

> Source: Receptionist Index — https://receptionistindex.com/tradiecall (structured, researched, re-verified)
> Facts last verified: 2026-10-16

TradieCall is a New Zealand AI phone receptionist that answers a trade business's missed calls in its own name, captures the caller, address, job and urgency, and sends a job sheet. Pro plans also book work into Google Calendar.

| Fact | Value |
| --- | --- |
| Website | https://tradiecall.co.nz/ai-receptionist |
| Price | from NZ$129/month (about $72) billed monthly, NZ$108/month (about $60) billed annually |
| Free trial | Partly |

7-day free trial including 15 AI answering minutes; a valid card is required but is not charged until the trial ends, and answering pauses if the 15 minutes run out before day 7. No standing free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — NZ$181.50 (about $102) a month on Starter for 100 calls of 2.5 minutes (250 billed minutes). Billed in 30-second steps (2.5 min for a 2½-minute call).

> $129 NZD/mo (about $72)
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Starter column price cell

**Cost at 500 calls a month** · Yes — NZ$531.50 (about $298) a month on Starter for 500 calls of 2.5 minutes (1250 billed minutes). Billed in 30-second steps (2.5 min for a 2½-minute call).

> $129 NZD/mo (about $72)
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Starter column price cell

**What it bills by** · Yes — Flat monthly plan fee that includes a monthly allowance of AI answering minutes, with talk time measured per call and rounded up in 30-second blocks, so the unit is the minute on top of a flat subscription.

> AI talk-time is measured per call and rounded up in 30-second increments.
> — https://tradiecall.co.nz/terms · Terms of Service, section 5 Plans, usage, and billing, first bullet

**Past your allowance** · Yes — Calls keep being answered past the allowance and are billed per minute at the plan rate ($0.35/min on Starter and Pro, $0.29 on Trade Team), unless you switch on the optional hard cap, which pauses answering instead; usage alerts fire at 80% and 100%.

> Usage beyond your included minutes is billed at your plan's per-minute overage rate, unless you have enabled a hard cap, in which case answering pauses instead.
> — https://tradiecall.co.nz/terms · Terms of Service, section 5 Plans, usage, and billing, second bullet

**Spam calls not billed** · Yes — Robocalls and telemarketing calls are filtered on every plan and the vendor states blocked spam does not consume the plan's included minutes, so it cannot eat the allowance or add overage.

> Spam never costs you a cent — blocked robocalls don't use your minutes.
> — https://tradiecall.co.nz/pricing · "Billing you never have to think about" list, third item

## What it does on the call

**Books appointments** · Partly — Real calendar booking during the call is a Pro-and-above feature: Pro writes clash-checked jobs into Google Calendar and texts the caller a confirmation, while Starter only captures the job details for you to book yourself.

> Books real jobs into your diary — Google Calendar sync, clash-checked
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Pro feature list

**Transfers to a person** · Partly — Live transfer of urgent calls to your mobile needs the Pro plan (2 transfer contacts, 10 plus team routing on Trade Team); the caller holds while it rings you, and the vendor does not describe a warm hand-off briefing.

> On the Pro plan you can turn on live transfer, so genuine emergencies ring through to your mobile while the caller holds.
> — https://tradiecall.co.nz/after-hours-answering-service · FAQ "Do I have to start answering calls at 2am?"

**After-hours rules** · Yes — It answers around the clock including nights, weekends and public holidays at the same flat price, and Pro adds time-based routing so you can run after-hours-only or full-AI answering.

> TradieCall costs the same at 2am as it does at 2pm: a flat monthly price, with plans from $129/mo incl. GST. Nights, weekends and public holidays are all included.
> — https://tradiecall.co.nz/after-hours-answering-service · FAQ "Is there an after-hours surcharge?"

**Urgent calls escalated** · Yes — It asks what happened and whether the job can wait, flags genuine emergencies in the job sheet texted to you within a minute, and on Pro can transfer the caller live to your mobile; triage is from what the caller says, so an anxious caller with a small job can be flagged urgent.

> Genuine emergencies are marked in the job sheet that lands by text and email within a minute. If your phone buzzes at 2am, it's worth looking at.
> — https://tradiecall.co.nz/after-hours-answering-service · "What a 24/7 answering service actually does at 2am", Urgent jobs flagged block

**Human receptionists as backup** · No — No human agents sit behind the AI: for callers who insist on a person the vendor's answer is a live transfer to the business owner on Pro, or a flagged message for you to return, and it describes itself as explicitly not a call center.

> It is not a recording, not a call centre, and not a person.
> — https://tradiecall.co.nz/ai-receptionist · "A receptionist made of software, trained on your business", closing paragraph

**Asks your questions** · Partly — Setup trains it on your services, hours and service area and it captures a fixed intake set (name, number, address, job, urgency); free-form editing of the agent's instructions is a Pro feature and bespoke rules are tailored by the vendor on Trade Team.

> Edit your agent's instructions from your phone, mid-shift
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Pro feature list

**Answers about your business** · Yes — You train it during setup on your services, hours and service area so it answers from your own information, and it is built to refuse invention: by default it quotes no prices and tells callers you will confirm, with price answers only if you switch them on.

> you train it during setup. It learns your services, your hours, your service area, and how you want calls handled.
> — https://tradiecall.co.nz/ai-receptionist · "A receptionist made of software, trained on your business", second paragraph

**Texts your callers** · Partly — Outbound SMS to callers exists as booking confirmations on Pro and above; the vendor documents no inbound or two-way texting, missed-call text-back or SMS conversation handling anywhere on its site.

> SMS booking confirmations to your callers
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Pro feature list

## What you get after the call

**Call summary by text** · Yes — Every plan texts and emails a job sheet within about a minute of hangup carrying the caller's name and number, the address, the job and an urgency flag, so SMS is the default channel rather than an app-only notification.

> SMS + email summary straight after every call
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Starter feature list

**Recordings and transcripts** · Yes — Both the recording and the transcript of every answered call are kept in the dashboard on all plans, and the terms confirm calls are recorded and transcribed to provide the call log and captured details.

> Transcripts + call recordings in your dashboard
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Starter feature list

## What it connects to

**Google Calendar** · No — Google Calendar booking is included on Pro and above and carries through to Tradify, but Outlook Calendar and Calendly are listed only as vendor-built custom integrations, which start from $499 and require a 12-month subscription.

> Google Calendar Included on Pro and above Real bookings in your calendar, clash-checked before they're confirmed.
> — https://tradiecall.co.nz/integrations · Integrations page, CALENDARS & BOOKING section

**Outlook** · No — Google Calendar booking is included on Pro and above and carries through to Tradify, but Outlook Calendar and Calendly are listed only as vendor-built custom integrations, which start from $499 and require a 12-month subscription.

> Google Calendar Included on Pro and above Real bookings in your calendar, clash-checked before they're confirmed.
> — https://tradiecall.co.nz/integrations · Integrations page, CALENDARS & BOOKING section

**Calendly** · No — Google Calendar booking is included on Pro and above and carries through to Tradify, but Outlook Calendar and Calendly are listed only as vendor-built custom integrations, which start from $499 and require a 12-month subscription.

> Google Calendar Included on Pro and above Real bookings in your calendar, clash-checked before they're confirmed.
> — https://tradiecall.co.nz/integrations · Integrations page, CALENDARS & BOOKING section

**CRM, Zapier and webhooks** · Partly — HubSpot, HighLevel and Zapier are all offered, but each is marked "Custom-built for your business" rather than self-serve, which means the vendor's paid custom setup from $499 plus a 12-month subscription.

> Every answered call as a Zapier trigger — connect anything else you run.
> — https://tradiecall.co.nz/integrations · Integrations page, AUTOMATION section, Zapier card

**Your trade’s software** · Partly — Trade job-management tools are supported but mostly as paid custom builds: ServiceM8, Fergus and Simpro are "Custom-built for your business", while Tradify is reached free through Google Calendar sync on Pro and above.

> Custom API integration into your booking system, CRM or in-house software — built and maintained by us for the life of your subscription. Covers ServiceM8, Fergus, Simpro, AroFlo, legacy and bespoke systems.
> — https://tradiecall.co.nz/pricing · Pricing page, "Custom Setup — from $499" block

## Trying it, starting and leaving

**Free trial or free plan** · Partly — There is no standing free plan: new subscriptions get a 7-day free trial carrying 15 AI answering minutes, enough to set up and ring your own number before going live, and answering pauses if the 15 minutes run out first.

> New subscriptions start with a 7-day free trial that includes 15 AI answering minutes.
> — https://tradiecall.co.nz/terms · Terms of Service, section 4 Free trial

**Card required to start** · Yes — A valid card must be entered to start the 7-day trial, though the vendor states it is not charged until the trial ends and canceling before then avoids any charge.

> A valid card is required to start the trial but is not charged until the trial ends.
> — https://tradiecall.co.nz/terms · Terms of Service, section 4 Free trial

**Sign up without a sales call** · Yes — You can sign up and configure it yourself in about ten minutes with no demo call required: business details, hours, services and a voice, then one forwarding code to go live; the number is provisioned automatically after checkout.

> Your receptionist and number are set up automatically after checkout
> — https://tradiecall.co.nz/terms · Terms of Service, section 2 The service

**Setup fee** · Partly — Self-setup is free, but the optional done-for-you build is a one-off $199 on Starter and Pro and free on Trade Team, and vendor-built custom system integrations start from $499 with a 12-month subscription.

> Done-for-you setup is a one-off $199 on Starter and Pro — custom greeting, tuned answers, and forwarding configured with you over a call. It's included free on Trade Team.
> — https://tradiecall.co.nz/pricing · Pricing page, "Rather not do the setup yourself?" block

**Contract and cancelling** · Yes — Plans are month to month with no lock-in and cancellation is self-serve from the billing portal with no phone call; an annual option bills a year up front, and only the custom integration build requires a 12-month subscription.

> Cancel anytime from your dashboard — no phone call, no email chain.
> — https://tradiecall.co.nz/pricing · "Billing you never have to think about" list, first item

## Which languages it speaks, and how it sounds

**Choose or clone the voice** · Partly — You pick a voice from the vendor's natural New Zealand and Australian options during the ten-minute setup; no voice cloning or custom-recorded voice is offered anywhere on the site.

> Natural NZ & AU voices
> — https://tradiecall.co.nz/pricing · Plan comparison cards, Starter feature list

**Hear it before you buy** · Yes — You can hear it two ways: the vendor builds a personalized demo and plays it to you live on a call with its team, and after free setup you can ring your own new number and test the receptionist before any customer reaches it.

> Live personalised demo: hear it answer YOUR business before you commit
> — https://tradiecall.co.nz/done-for-you · Done-for-you page, feature list

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing number and dial one carrier forwarding code so only unanswered calls divert to the AI; your own phone still rings first and another code turns the divert off.

> No. You keep your number exactly as it is. You dial one forwarding code from your phone, and unanswered calls divert to the AI. Your phone still rings first, so when you can pick up, you do. Another code switches it off.
> — https://tradiecall.co.nz/ai-receptionist · FAQ "Is my number ported or changed?"

**Move your number in** · Partly — Porting in is not the model — plans advertise call forwarding, no porting — and the number they provision is licensed to you only while you subscribe; porting it out is possible by request within a 30-day grace period but is not guaranteed.

> If you want to port the number elsewhere, contact us before that grace period ends — porting depends on carrier support and isn't guaranteed.
> — https://tradiecall.co.nz/terms · Terms of Service, section 6 Your number

**Australia** · Yes — Australia is partly served (AU voices, an Australian recording notice and the Privacy Act 1988 in the terms) and no US, Canadian, UK or EU offering is described.

> Simple pricing for NZ trade businesses
> — https://tradiecall.co.nz/pricing · Pricing page, page heading

## Who it is built for

**Industries it is set up for** · Yes — It ships trade-specific guidance and call handling for a long named list of trades, with its own page for plumbers, electricians, builders, roofers, landscapers, painters, drainlayers, arborists, locksmiths, handymen, glaziers, pest control and heat-pump installers.

> TradieCall was built around how trade work actually arrives: emergencies at 9pm, enquiries while you're on the tools, and callers who'll ring the next number if nobody picks up.
> — https://tradiecall.co.nz/phone-answering-service · "Built for trades, not switchboards" section

## Getting set up and getting help

**Setup help** · Yes — Self-setup is about ten minutes and the number is provisioned automatically at checkout, or the vendor builds it with you over a call for a one-off $199 (free on Trade Team) including greeting, answers and forwarding.

> About 10 minutes: business name, services, hours, service area, and a voice you like. That's the whole setup.
> — https://tradiecall.co.nz/ai-receptionist · "How an AI receptionist works, start to finish", step 1 You train it

**Support** · Partly — Support is included on every plan and Trade Team adds priority support, but the published channels are an email address and contact form with a one-business-day reply target; no phone line, live chat or support hours are stated.

> hello@tradiecall.co.nz — same inbox, same one-business-day reply.
> — https://tradiecall.co.nz/contact · Contact page, "Rather just email?" block

## What changed

- 2026-10-16 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

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