# Team-Connect AI Receptionist — UK AI receptionist on a 01/02/03 business landline, answering calls 24/7 from £9.99/month (about $13).

> Source: Receptionist Index — https://receptionistindex.com/team-connect-ai-receptionist (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Team-Connect is a UK AI receptionist sold on top of its own 01, 02, 03 and 0800 business landline numbers, answering calls in a British voice, booking appointments and capturing inquiries. It is run by Macclesfield-based DadLink Technologies on month-to-month plans.

| Fact | Value |
| --- | --- |
| Website | https://team-connect.co.uk/ |
| Price | from £9.99/month (about $13) |
| Free trial | Partly |

A free trial is advertised on the pricing and feature pages ('Start a free trial now'), but no page states its length, its minute allowance or whether a card is needed. No standing £0 plan exists; the cheapest paid tier is £9.99 (about $13) a month.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — £79.99 (about $106) a month on Business Pro for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is £89.97 (about $119).

> Business Pro £79.99 (about $106) per month Best value for growing teams
> — https://team-connect.co.uk/ai-receptionist/pricing · 'Choose your AI Receptionist plan', Business Pro card

**Cost at 500 calls a month** · Yes — £219.99 (about $291) a month on Enterprise for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is £229.99 (about $305).

> Enterprise £199.99 (about $265) per month Ultimate solution for large teams
> — https://team-connect.co.uk/ai-receptionist/pricing · 'Choose your AI Receptionist plan', Enterprise card

**What it bills by** · Yes — Plans meter AI talk time: each tier includes a monthly AI minute allowance plus separate incoming divert minutes, and the vendor says talk time is counted to the exact second with calls under ten seconds unbilled.

> Each plan includes a monthly allocation of AI seconds. Seconds are calculated from when a call connects until it ends, billed to the exact second used.
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'How does second-based billing work?'

**Past your allowance** · Yes — Going over the included minutes is charged per extra minute rather than cutting calls off, with spending limits and threshold alerts; the three rates are quoted against plan names that do not match any plan sold today.

> If you exceed your plan's included minutes, you'll be charged for overage at the following rates: Starter Plan (£0.08/min (about $0.11)), Professional Plan (£0.06/min (about $0.08)), Enterprise Plan (£0.04/min (about $0.05)).
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'What happens if I exceed my monthly minutes?'

## What it does on the call

**Books appointments** · Partly — The AI checks live availability and creates the booking during the call through two-way calendar sync, but appointment booking first appears on the £19.99 (about $26) Lite plan, not on the cheapest £9.99 (about $13) tier.

> With two‑way sync, AI checks staff/resource calendars, applies buffers, opening hours and travel time rules, then proposes the best matching slots. It prevents double‑booking
> — https://team-connect.co.uk/ai-receptionist/features/appointment-booking · 'How AI appointment booking works', step 2 'Check real-time availability'

**Transfers to a person** · Partly — Calls can be transferred to a mobile, VoIP extension or landline with a spoken whisper brief the person can accept or reject, but live transfer and routing are listed from the £19.99 (about $26) Lite plan upward.

> Before connecting, the callee hears a whisper message — "Alex, new boiler emergency from LS10" — and can accept or reject.
> — https://team-connect.co.uk/ai-receptionist/features/live-transfer-routing · 'How intelligent routing works', step 3 'Transfer with context'

**After-hours rules** · Yes — Routing can differ by time of day with separate after-hours behavior, weekend and night on-call rotations and holiday blackout dates, and the vendor states the AI answers around the clock.

> Create weekly rotations (day/night/weekend), require acknowledgement, and escalate to the next user or group automatically.
> — https://team-connect.co.uk/ai-receptionist/features/live-transfer-routing · 'Routing rules for real-world scenarios', 'On-call & shift patterns'

**Urgent calls escalated** · Yes — Named emergency keywords trigger an immediate live transfer to the on-call engineer or clinician, with escalation timers and retries if the first person does not pick up.

> Keywords like “emergency”, “gas leak”, “urgent prescription”, “safeguarding” immediately trigger live transfer to the on‑call engineer or clinician.
> — https://team-connect.co.uk/ai-receptionist/features/live-transfer-routing · 'Routing rules for real-world scenarios', 'Urgent & safeguarding'

**Human receptionists as backup** · Partly — Human cover behind the AI is listed only in the £199.99 (about $265) Enterprise plan's feature list as 24/7 human backup; the three cheaper plans show no human fallback, only voicemail-to-text and routing.

> 24/7 human backup
> — https://team-connect.co.uk/ai-receptionist/pricing · 'Choose your AI Receptionist plan', Enterprise £199.99 (about $265) feature list

**Asks your questions** · Yes — You set the questions per line or campaign, and the AI qualifies the caller by scoring intent, urgency and fit from 0 to 100 before syncing the lead onward.

> Apply a lead score (0–100) based on intent, urgency and fit. Sync to CRM/helpdesk/email via native connectors or webhooks.
> — https://team-connect.co.uk/ai-receptionist/features/lead-capture-crm · 'How AI captures, validates and syncs leads', step 3 'Score & sync'

**Answers about your business** · Yes — The vendor says the AI is trained on your own business material and answers from your policies and procedures; it does not state that it crawls your website automatically.

> Your AI learns your business inside-out, accessing your knowledge base, policies, and procedures to provide accurate, consistent answers.
> — https://team-connect.co.uk/ · 'Meet Team-Connect' features section, 'Business Intelligence'

**Texts your callers** · Partly — Callers get branded SMS confirmations and reminders with reschedule links after a booking, but a two-way text conversation is a feature of the separately priced SMS packages from £109.99 (about $146) upward.

> Once accepted, the appointment is created and synced. The caller receives branded SMS/email confirmations and reminders with reschedule links.
> — https://team-connect.co.uk/ai-receptionist/features/appointment-booking · 'How AI appointment booking works', step 3 'Confirm and notify'

## What you get after the call

**Call summary by text** · Yes — The vendor says every booking, inquiry or message is pushed to your phone as a text as it happens, with the fuller call summary also delivered by email.

> Every booking, enquiry or message lands on your phone as a text the moment it happens — no logging in, no checking dashboards.
> — https://team-connect.co.uk/ · 'What Makes Our AI Staff Incredible', 'Instant SMS Alerts'

**Recordings and transcripts** · Partly — Call transcripts start on the £19.99 (about $26) Lite plan, while call recording appears only from the £79.99 (about $106) Business Pro plan and is described elsewhere as an add-on for regulated sectors.

> Call recording is available as an add-on for businesses in regulated sectors (legal, financial services, healthcare) or for training and quality purposes.
> — https://team-connect.co.uk/business-landline · Common Questions, 'Can a business landline have voicemail and call recording?'

## What it connects to

**Google Calendar** · Yes — Google Calendar and Microsoft 365/Outlook have full two-way sync and Apple calendars work through connectors, but no page read names Calendly as a supported booking tool.

> Google Calendar and Microsoft 365/Outlook are fully supported with two‑way sync; Apple calendars are supported via connectors.
> — https://team-connect.co.uk/ai-receptionist/features/appointment-booking · 'AI Appointment Booking — FAQs', 'Which calendars are supported?'

**Outlook** · Yes — Google Calendar and Microsoft 365/Outlook have full two-way sync and Apple calendars work through connectors, but no page read names Calendly as a supported booking tool.

> Google Calendar and Microsoft 365/Outlook are fully supported with two‑way sync; Apple calendars are supported via connectors.
> — https://team-connect.co.uk/ai-receptionist/features/appointment-booking · 'AI Appointment Booking — FAQs', 'Which calendars are supported?'

**Calendly** · Yes — Google Calendar and Microsoft 365/Outlook have full two-way sync and Apple calendars work through connectors, but no page read names Calendly as a supported booking tool.

> Google Calendar and Microsoft 365/Outlook are fully supported with two‑way sync; Apple calendars are supported via connectors.
> — https://team-connect.co.uk/ai-receptionist/features/appointment-booking · 'AI Appointment Booking — FAQs', 'Which calendars are supported?'

**CRM, Zapier and webhooks** · Yes — Four CRMs are named by the vendor, and call data can also leave the platform through webhooks, Zapier or a REST API, with field mapping and retries on failure.

> Team-Connect integrates with popular CRMs including Salesforce, HubSpot, Pipedrive, and Zoho. We also offer webhooks and REST API access for custom integrations.
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'Can I integrate Team-Connect with my existing CRM?'

## Trying it, starting and leaving

**Sign up without a sales call** · Yes — You create the account, pick a number and configure the business yourself through a setup wizard; the vendor claims under 30 minutes and no demo call is required to buy.

> Simply sign up, choose your phone number, configure your business information, and your AI assistant is ready to handle calls. Our setup wizard guides you through each step
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'How quickly can I get started with Team-Connect?'

**Setup fee** · No — The vendor states its plans carry no line rental, no long contract and no hidden setup costs, and the comparison table lists an engineer visit as not needed on its own service.

> No line rental fees, no long contracts, no hidden setup costs.
> — https://team-connect.co.uk/business-landline · 'People also ask' block, 'How much does a business landline cost in the UK?'

**Contract and cancelling** · Yes — Every plan is sold month to month with no minimum term, and cancellation is self-service from the dashboard taking effect at the end of the paid month rather than needing a phone call.

> No. All plans are month-to-month with no minimum commitment. Cancel anytime from your dashboard.
> — https://team-connect.co.uk/business-landline · Common Questions, 'Are there any contracts for business landline?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — The support FAQ says the AI currently handles English only, in British, American and Australian accents, with other European languages still in development, while the plan table advertises multi-lingual AI on Business Pro and the homepage claims 45 languages.

> Currently, Team-Connect supports English with British, American, and Australian accents. We're actively developing support for French, German, Spanish, and other European languages.
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'What languages does Team-Connect support?'

**Choose or clone the voice** · Partly — You pick from a voice library and a personality type, with ten voice selections on Lite and unlimited selections from Business Pro upward; no page read offers cloning of your own voice.

> You can choose from personality types (Professional, Friendly, Casual, Enthusiastic), select different voices, customize greetings, and add specific business information.
> — https://team-connect.co.uk/contact · Frequently Asked Questions, 'Can I customize the AI's personality and responses?'

**Hear it before you buy** · Yes — The product page publishes a number you can ring to hear the AI yourself, alongside an embedded demo video and four written example call transcripts by industry.

> Try it yourself: Call 01625 926 068
> — https://team-connect.co.uk/ai-receptionist-uk · 'See It in Action' demo section, line under the video

## Your phone number and where it works

**Keep your number** · Yes — The documented default path is to keep your existing landline or mobile number and divert it to the Team-Connect AI number, with a new 01, 02, 03 or 0800 number as the alternative.

> Most customers forward their existing landline or mobile to their Team‑Connect AI receptionist number.
> — https://team-connect.co.uk/ai-receptionist-uk · Common Questions, 'Can I keep my existing UK business number?'

**Move your number in** · Yes — UK numbers can be ported in with the vendor handling the paperwork and a temporary forwarder during the switchover, and on cancellation it issues a PAC so the number can be ported out again.

> If you cancel a Team-Connect business landline, you can port the number to another UK provider — we'll issue a porting authorisation code (PAC) so the number isn't lost.
> — https://team-connect.co.uk/business-landline · Common Questions, 'What happens to my business landline number if I cancel?'

**Australia** · Yes — This is a UK-only service: the number inventory is UK 01, 02, 03 and 0800 with UK portability, billing is in pounds, and UK GDPR terms and a DPA are offered, but no US, Canadian, EU or Australian local numbers are sold.

> 01 & 02 — geographic landlines · 03 — national, local-call rates · 0800 — free-to-caller numbers · Full UK number portability included
> — https://team-connect.co.uk/business-landline · 'Why UK Businesses Trust Team-Connect', 'Native UK Number Support' card

## Who it is built for

**Industries it is set up for** · Yes — The vendor ships configured call flows, routing and scripts for more than 30 named UK trades and professions, each with its own landline and receptionist page, and publishes script and example libraries.

> Team-Connect business landlines are configured for over 30 UK industries with dedicated call flows, AI handling and routing built in.
> — https://team-connect.co.uk/business-landline · 'Built for Your Specific Industry' section intro

**Several locations or numbers** · Yes — One account can run several numbers and sites with independent routing, postcode-based geo routing and per-site business hours; extra UK numbers cost £5.99 (about $7.93) each or £24.99 (about $33) for five a month.

> Numbers are activated instantly and added to your account. Each number can be configured independently with its own routing and settings.
> — https://team-connect.co.uk/pricing · 'Additional Phone Numbers' section, 'How it works' note

## Getting set up and getting help

**Setup help** · Yes — The vendor claims same-day go-live with a guided setup wizard, typically 15 minutes for a new number, handles porting paperwork itself, and assigns a dedicated manager on Enterprise.

> Most UK businesses are live within the same day. Choose your plan, tell us how you’d like your calls answered, who to route urgent calls to and where to send messages — then start forwarding calls.
> — https://team-connect.co.uk/ai-receptionist-uk · Common Questions, 'How quickly can I get started?'

**Support** · Partly — Email and a UK phone line are published with a two to four hour email response target, but priority support starts at Business Pro and round-the-clock cover is described as Enterprise support; no chat channel and no stated business hours.

> support@team-connect.co.uk Response within 2-4 hours
> — https://team-connect.co.uk/contact · 'Multiple Ways to Reach Us', Email Support card

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

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