# Talkify — NZ-built AI phone agent answering business calls 24/7 in Kiwi and Australian voices. > Source: Receptionist Index — https://receptionistindex.com/talkify (structured, researched, re-verified) > Facts last verified: 2026-10-15 Talkify is a New Zealand-built AI phone agent that answers a business number or a personal mobile around the clock, books into the caller's diary and texts a summary. It sells reception, personal assistant, booking, sales and outbound calling agents on NZ and Australian numbers. | Fact | Value | | --- | --- | | Website | https://talkify.nz/ | | Price | from NZ$10/month (about $5.60) pay-as-you-go | | Free trial | Partly | No standing free plan. A dedicated demo number is wired up for your business with no card needed, their own demo line (03 242 1262) is free to call around the clock, and pay as you go starts with $10 of free credit. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — NZ$109 (about $61) a month on Shortwave (Personal Assistant) for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is NZ$114 (about $64). > SHORTWAVE · PERSONAL $89/mo A personal assistant for one person's own mobile or landline. > — https://talkify.nz/pricing · 'Or pick by plan tier.' section, SHORTWAVE · PERSONAL card **Cost at 500 calls a month** · Yes — NZ$209 (about $117) a month on Shortwave (Personal Assistant) for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is NZ$234 (about $131). > SHORTWAVE · PERSONAL $89/mo A personal assistant for one person's own mobile or landline. > — https://talkify.nz/pricing · 'Or pick by plan tier.' section, SHORTWAVE · PERSONAL card **What it bills by** · Yes — Plans are priced per phone number with included minutes, and everything past the allowance is billed per minute; pay as you go is a flat number fee plus a per-minute rate. > Priced by the phone number, not by the seat and not by the agent. Every number comes with up to three agents on it (reception, bookings, sales) and three simultaneous calls. > — https://talkify.nz/pricing · Section 'Which agent on which plan.', intro paragraph **Past your allowance** · Yes — Calls keep being answered past the allowance and are charged per extra minute, with the vendor stating it warns you as the allowance runs down rather than cutting service. > If you go over, extra minutes on Broadcast are just 10c a minute for your first 3 months, then 20c, and on Shortwave a flat 10c a minute. > — https://talkify.nz/pricing · Pricing FAQ, 'What happens if I run over my minute allowance?' **Spam calls not billed** · Partly — The personal assistant plan screens and declines cold callers so they never reach you, but the vendor publishes no claim that robocalls are excluded from your billed minute allowance. > Cold call from a vendor. Politely declines, captures the pitch in writing, you never see it. > — https://talkify.nz/personal-assistant · 'How a PA day looks' list, second bullet ## What it does on the call **Books appointments** · Yes — The agent reads live diary availability during the call and writes the appointment in, rather than only texting the caller a booking link; Calendly is the exception and gets a link. > The agent checks live availability, books, reschedules, and texts confirmation to the caller automatically. > — https://talkify.nz/ · FAQ 05, 'Can the AI agent book appointments into my calendar?' **Transfers to a person** · Yes — Urgent callers are warm-transferred to a person with the context already collected, and the rules for who gets transferred are set by the buyer. > Something urgent gets patched through to a real person, with the context already gathered so nobody has to ask the caller to start again. > — https://talkify.nz/reception · 'What it does on every call.' section, 'Warm transfers.' card **After-hours rules** · Yes — It answers continuously including weekends and public holidays, with no after-hours surcharge, and agents can be configured separately for after-hours behavior. > Public holidays, weekends, three in the morning. Same voice, same answer time, no surcharge for the hours nobody wants to work. > — https://talkify.nz/reception · 'What it does on every call.' section, '24/7, no exceptions.' card **Urgent calls escalated** · Yes — Emergencies are recognized against rules you write and reach you by text or warm transfer within seconds; chasing down an on-call roster is a separate paid add-on at $19.95 a month. > The agent recognises it, texts your mobile within seconds with the caller's number and the gist, or warm-transfers the call straight to you with context attached. > — https://talkify.nz/ai-answering-service · FAQ 05, 'What happens with emergencies and urgent calls?' **Human receptionists as backup** · No — There is no human answering team behind the AI for customer calls: anything the agent cannot handle is escalated to the buyer's own people or on-call roster, which Talkify notifies, texts and rings. > An emergency after hours goes to whoever is actually on call tonight. Talkify notifies them, texts them, then rings them and reads the job out, and moves down your list if nobody answers. > — https://talkify.nz/integrations · Integration catalogue, 'On-call roster' card **Asks your questions** · Yes — The prompt is editable in sections including Goal and Guardrails, so the questions a caller is asked are yours, and a dedicated sales agent scores leads during the call. > The agent's instructions are split into editable sections such as Personality, Environment, Tone, Responses, Goal, Guardrails and Tools. Edit each section, switch sections on or off, and reorder them. > — https://talkify.nz/help · 'Set up your agent.' section, 'Train it: prompt & knowledge' panel **Answers about your business** · Yes — You add knowledge either as a web page URL or pasted text, and the agent answers hours, prices and service questions from it without a callback. > Add knowledge sources too, either a web page (URL) or text you paste in. The agent uses these to answer questions about your business. > — https://talkify.nz/help · 'Set up your agent.' section, 'Train it: prompt & knowledge' panel **Texts your callers** · Yes — The agent can text the caller after or during a call, including booking links, payment links and questions the caller answers by text, metered against a monthly text allowance. > Your agent can text the caller a link that does something while they are still talking: pay by card, send a photo, or answer a question by text. > — https://talkify.nz/help · 'Take payments and photos on the call.' section, intro paragraph ## What you get after the call **Call summary by text** · Yes — A summary is texted and emailed as soon as the call ends, with a link to the full transcript and recording; SMS alerts require a valid New Zealand mobile number. > Who rang, what they wanted, how they sounded, what to do next, and a link to the full transcript and recording. Texted and emailed before you have put your coffee down. > — https://talkify.nz/reception · 'What it does on every call.' section, 'Summary in seconds.' card **Recordings and transcripts** · Yes — Every call is recorded and transcribed, playable in the dashboard or the mobile app, and the vendor says transcripts are kept for good on every plan. > Open a call to see the full transcript and summary, plus a player to listen to the recording in place. > — https://talkify.nz/help · 'Calls & transcripts.' section, 'Listen and read' panel ## What it connects to **Google Calendar** · Yes — Google Calendar and Microsoft 365 or Outlook are booked into directly after a live availability read > Talkify books into Google Calendar, Microsoft Outlook, Calendly, Zenoti, GymMaster and Cliniko and sends booking requests into MechanicDesk and Workshop Software for the workshop to accept. > — https://talkify.nz/ · FAQ 05, 'Can the AI agent book appointments into my calendar?' **Outlook** · Yes — Google Calendar and Microsoft 365 or Outlook are booked into directly after a live availability read > Talkify books into Google Calendar, Microsoft Outlook, Calendly, Zenoti, GymMaster and Cliniko and sends booking requests into MechanicDesk and Workshop Software for the workshop to accept. > — https://talkify.nz/ · FAQ 05, 'Can the AI agent book appointments into my calendar?' **Calendly** · Yes — Calendly is supported but the caller is texted a single-use booking link instead. > Talkify books into Google Calendar, Microsoft Outlook, Calendly, Zenoti, GymMaster and Cliniko and sends booking requests into MechanicDesk and Workshop Software for the workshop to accept. > — https://talkify.nz/ · FAQ 05, 'Can the AI agent book appointments into my calendar?' **CRM, Zapier and webhooks** · Yes — Callers are written into HubSpot, GoHighLevel, Pipedrive and several other CRMs, and call data can go anywhere else through Zapier, Make, n8n, webhooks or the public REST API. > Every integration above runs on the same public REST API. Mint a per-organisation API token in your dashboard under Developer → API keys, then start calls, send texts, take in leads and subscribe to result webhooks. > — https://talkify.nz/integrations · 'Build your own integration.' developer section **Your trade’s software** · Partly — Trade and clinic systems are covered through ServiceM8, Fergus, Simpro, Jobber, Tradify, iTrade, Cliniko, Zenoti and workshop software, but none of ServiceTitan, Housecall Pro, Dentrix, Clio, OpenTable or Mindbody appears in the catalog. > For trades running ServiceM8. Every call answered, the caller recognised, their job looked up, and the next one lodged with the address on it. Keep the number that is on your van. > — https://talkify.nz/integrations · Integration catalogue, 'ServiceM8' card ## Trying it, starting and leaving **Free trial or free plan** · Partly — You can hear and sign up on a live demo line and get a dedicated demo number wired for your business with no card, but the vendor publishes no standing free plan on your real line. > Or sign up at the form below and we'll wire up a dedicated demo number for your business, no card needed. > — https://talkify.nz/ · FAQ 14, 'Is there a free trial or demo?' **Card required to start** · No — No card is asked for to try it: the demo line and the demo number are both stated as card-free, and pay as you go starts with $10 of free credit. > No card· No lock-in· Free to call· The demo line can sign you up too > — https://talkify.nz/ · Closing 'Don't read about it. Talk to it.' block, badge row **Sign up without a sales call** · Partly — No demo is required and the dashboard has a live editor you can drive yourself, but there is no online checkout: every plan button lands on a contact form and the vendor builds the agent for you. > No. We build your agent for you, and changes after that are free and unlimited: ring or email us and we make them. If you would rather do it yourself, the dashboard has a live editor > — https://talkify.nz/pricing · Pricing FAQ, 'Do I have to build or change the agent myself?' **Setup fee** · No — There is no one-time setup or onboarding fee on any plan; the vendor separates this from its Custom Setup plan, which is a recurring charge for writing an integration. > No. We set up every agent ourselves at no charge, on every plan, and we have never billed anyone for building or deploying one. Custom Setup is a monthly plan for writing a new software integration, not a setup fee. > — https://talkify.nz/pricing · Pricing FAQ, 'Is there a setup fee?' **Contract and cancelling** · Yes — Standard plans are month to month with no lock-in and transcripts kept after you stop, with an optional annual license; only the Custom Setup integration plan carries a 12-month contract. > There's no lock-in on the standard plans: switch the agent off any time and keep every transcript. > — https://talkify.nz/pricing · Pricing FAQ, 'Is there a setup fee?' answer, closing sentence ## Which languages it speaks, and how it sounds **Languages** · Yes — The vendor states 32 languages out of the box on every agent, with te reo Maori among them, and says agents detect the caller's language and switch mid-call. > Talkify handles 32 languages out of the box including English (NZ, AU, US, GB), te reo Maori, Mandarin, Spanish, Hindi, Japanese, German and French. Agents detect the caller's language and switch on the fly > — https://talkify.nz/ · FAQ 08, 'What languages does Talkify support?' **Choose or clone the voice** · Partly — A library of 32 voices is selectable on any plan, but cloning your own voice is restricted to the Broadcast and Fleet plans and needs about three minutes of recorded script. > On the Broadcast and Fleet plans. We use ElevenLabs voice cloning, you record about three minutes of script and the agent talks like you. > — https://talkify.nz/pricing · Pricing FAQ, 'Can I clone my voice?' **Hear it before you buy** · Yes — A public New Zealand demo number is answered by their own agent around the clock with no form or card, and recorded voice samples for each agent persona play on the site. > Our own agent answers this line, around the clock. No form, no sales call, no card. Listen for the accent, interrupt it, ask it something awkward. > — https://talkify.nz/ · 'Built here. Not badged here.' section, 'Judge it yourself' panel ## Your phone number and where it works **Keep your number** · Yes — You keep your existing mobile, landline or 0800 number and forward it to the Talkify number, either always or only when you cannot answer, and it is reversible. > Talkify works through call forwarding from your existing mobile, landline or 0800 number, exactly like a traditional answering service. Forward when busy, after hours, or always. > — https://talkify.nz/ai-answering-service · FAQ 06, 'Do I need to change my phone number or hardware?' **Move your number in** · No — Porting is not part of the service: the vendor repeatedly states the model is call forwarding with no port-out, so your number stays with your existing carrier throughout. > Yes, Talkify works via call forwarding. Forward when you can't answer, or 24/7. Reversible any time, no porting. > — https://talkify.nz/pricing · Pricing FAQ, 'Do I keep my existing phone number?' **Australia** · Yes — Sold in New Zealand and Australia with regional numbers in both and data held in NZ and AU data centers > Regional phone numbers across New Zealand and Australia, so a Christchurch caller rings 03 and an Auckland caller rings 09. > — https://talkify.nz/ · 'The Talkify difference' numbered list, item 03 'A local number in every region.' ## Who it is built for **Industries it is set up for** · Yes — Twenty-two pre-tuned trade recipes ship with the vocabulary, escalation rules and calendar plumbing of each, spanning plumbing, electrical, HVAC, automotive, salons, gyms, clinics, real estate, retail and hospitality. > Twenty-two recipes. Each one already knows the vocabulary, the escalation rules and the calendar plumbing for the job, so the only thing left is the edges. > — https://talkify.nz/ · 'Trained for your trade.' section, intro paragraph **Several locations or numbers** · Partly — One account can run several numbers, but each additional number is charged as another full plan; genuinely multi-location and franchise operators are pushed to the quote-only Fleet tier. > A second phone number is simply a second plan. > — https://talkify.nz/pricing · Pricing FAQ, 'How many agents can I have on one number?' ## Getting set up and getting help **Setup help** · Yes — The vendor builds and tunes the agent for you at no charge on every plan, and says a forwarded line is typically live the same afternoon, with the builder quoted at ten minutes. > No DIY prompt wrangling. We build your agent around your business, brief it on your services and pricing, tune it with you, and keep tuning after you're live. Done-for-you setup > — https://talkify.nz/ · 'The Talkify difference' numbered list, item 09 'We set it up. Personally.' **Support** · Yes — Email, a form, a 0800 phone line and an SMS number, staffed weekday business hours in New Zealand time, with same-business-day replies claimed rather than 24/7 human cover. > Hours Mon-Fri 8-6 NZT > — https://talkify.nz/support · Contact details block, 'Hours' row ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Talkify, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.