# Smith.ai AI Receptionist — AI phone receptionist from Smith.ai, billed per answered call, with optional live human agents on any call. > Source: Receptionist Index — https://receptionistindex.com/smith-ai (structured, researched, re-verified) > Facts last verified: 2026-10-14 Smith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses. | Fact | Value | | --- | --- | | Website | https://smith.ai | | Price | free, then from $150/month | | Free tier | Yes | 25 real calls a month with no time limit, plus 25 test calls and 50 simulated Quality Studio calls; unused calls do not roll over. Card required at signup. Past 25 calls, calls redirect to you by default; with prepaid credits and Extra Calls on, each extra call is $3. Live-agent involvement and real-time booking are $3-per-call add-ons (a call is capped at $6). Follow-up texts always carry a Smith.ai signature on Free. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $212.50 a month on Pro (75 calls) for 100 calls of 2.5 minutes. > $150/mo $2.00/call (~2–3 calls/day) Calls/month: 75 150 -10% 300 -17% > — https://smith.ai/pricing/ai-receptionist · Feature guide table, Call volume rows, Pro column '$150/mo' **Cost at 500 calls a month** · Partly — $800 a month on Enterprise (500 calls) for 500 calls of 2.5 minutes. Enterprise (500 calls) is bought through sales. The cheapest plan you can buy online costs $934 (Pro (300 calls)). > Extra per real call rate $3.00 $2.50 $2.30 $2.17 $2.17 $2.10 Custom > — https://smith.ai/pricing/ai-receptionist · Feature guide table, Call volume rows, Enterprise column '$800/mo' **What it bills by** · Yes — call. Every AI Receptionist plan counts its allowance and its overage in answered calls, never minutes, and the pricing FAQ explains why it bills per call. > Billing per call means there's no mystery accounting involved. > — https://smith.ai/pricing/ai-receptionist · FAQ 'Why do you bill by the call?' **Past your allowance** · Yes — Every plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75, 150 and 300, $2.17 and $2.10 on Enterprise 300 and 500. On Free, extra calls are off by default: past 25, calls redirect to you unless you add prepaid credits. > Extra per real call rate $3.00 $2.50 $2.30 $2.17 $2.17 $2.10 Custom > — https://smith.ai/pricing/ai-receptionist · Feature guide table, Call volume rows, Extra per real call rate row **Spam calls not billed** · Yes — Calls from known spam numbers are blocked before the AI answers and do not count toward the quota; you can remove answered spam you mark yourself from the bill, up to 10% of your calls each billing cycle. > Calls from 20 million+ known spammers are automatically filtered out by our system before your AI Receptionist answers, and these calls do not count toward your quota. > — https://smith.ai/pricing/ai-receptionist · FAQ 'Do spam calls count towards my quota?' ## What it does on the call **Books appointments** · Partly — Books live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call. The pricing page lists AI scheduling among the Free plan's included features, and Pro includes everything in Free, but the Free-plan help article calls real-time booking a paid add-on at $3 per call; the two disagree. Any other public booking link is booked by a live agent at $3 per call. > AI Scheduling (Calendly & more) > — https://smith.ai/pricing/ai-receptionist · Free plan card, 'Core features included' **Transfers to a person** · Yes — Transfers to your own numbers on every plan, per caller type or by team member name, either cold or warm; a warm transfer briefs you first and lets you accept or have the AI take a message. > Warm transfers are available for all AI Receptionist accounts. > — https://smith.ai/blog/warm-transfers-ai-receptionist · Blog post 'Now live: Transfers with the context your team needs', Get started now section **After-hours rules** · Partly — Answers 24/7 on every plan, and it knows your opening hours, but no AI Receptionist setting for a different out-of-hours script was found; the help centre instead shows forwarding only after-hours calls from your phone system. > Every lead captured — even on weekends and holidays. > — https://smith.ai/ai-receptionist · Features grid, '24/7 call handling' **Urgent calls escalated** · Partly — Urgent call types can trigger an immediate SMS or email to a chosen staff member, but this conditional routing is set up by support on request; no self-serve emergency or on-call setting appears in the help centre. > Notify specific staff members immediately when urgent or high-priority calls are identified. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000231231-conditional-instant-sms-and-email-summaries-for-ai-receptionist · Help article 'Conditional Instant SMS and Email Summaries', Common Use Cases, 'Prioritize urgent call types' **Human receptionists as backup** · Partly — Smith.ai's own live agents can take over AI calls on any plan, but as a paid add-on at $3 per call (caller asks for a human, new-caller verification, live-agent booking, playbook handoff). Escalations the AI starts because it is struggling are not billed. > Every call that uses the live agent add-on is billed at +$3.00 in addition to your base per-call rate. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000222059-intro-to-ai-receptionist-live-agents · Help article 'Intro to AI Receptionist + Live Agents', Pricing **Asks your questions** · Yes — You set intake per caller type: qualify by up to ten locations and ten services, add up to three yes/no qualifying questions, and give each service its own questions and outcome. Custom AI prompting is Enterprise-only. > AI Receptionist can qualify your new leads based on location or service area. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000199598-how-to-qualify-new-leads · Help article 'How to Qualify New Leads', opening line and steps 4-6 **Answers about your business** · Yes — Answers from your business profile (name, website, address, opening hours) and up to 50 FAQ answer pairs you write; self-healing FAQs suggest new ones from questions callers asked that it could not answer. > The business info page allows you to control four sections that your AI Receptionist uses to answer questions from callers: > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000199595-how-to-set-up-your-business-information · Help article 'How to Set Up Your Business Information', opening line **Texts your callers** · Partly — Sends one-way follow-up texts to callers after the call (one 400-character message per caller type, plus a text to callers who said nothing), at no extra fee; caller replies are forwarded to your phone rather than answered by the AI. > Text Messages will be sent from your Smith.ai phone number. Any replies will be forwarded to the phone number you provided during account creation. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000207059-sending-automated-follow-up-messages-with-ai-receptionist · Help article 'Sending Automated Follow-up Messages', note after setup steps ## What you get after the call **Call summary by text** · Partly — Instant call summaries go by email, Slack or Teams by default; SMS summaries exist only as conditional routing that support configures on request, and the help centre does not say which plans get it. > Conditional instant SMS and email summaries allow AI Receptionist accounts to automatically send different call summaries to different recipients based on the content of the call. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000231231-conditional-instant-sms-and-email-summaries-for-ai-receptionist · Help article 'Conditional Instant SMS and Email Summaries', opening line **Recordings and transcripts** · Yes — Every call is recorded and transcribed on every plan, including Free, with playback, download and transcript in the dashboard; recordings and transcripts are kept for only 90 days. > Call recordings & transcripts are available in the Call Details view of any call from within your dashboard. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000200039-call-recording-transcription · Help article 'Call Recording & Transcription', Accessing Call Recordings and Transcripts ## What it connects to **Calendly** · Yes — Native AI booking into Calendly (paid Calendly plan required), Acuity Scheduling (Platinum plan), Lawmatics, Housecall Pro and ServiceTitan. > Our integration with Calendly allows your AI Receptionist to book appointments live over the phone — directly into your calendar. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000221010-how-to-connect-your-calendly-account-to-ai-receptionist · Help article 'How to Connect Your Calendly Account to AI Receptionist', opening line **CRM, Zapier and webhooks** · Yes — Native CRM sync with Salesforce, HubSpot, Pipedrive, Clio Grow and Clio Manage on paid plans, and Zoho CRM, HighLevel, Zapier and Make on every plan including Free. > Yes. AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage, plus 5,000+ apps either natively, or through Zapier and Make. > — https://smith.ai/ai-receptionist · FAQ 'Can AI Receptionist integrate with my CRM and other tools?' **Your trade’s software** · Yes — Native integrations with ServiceTitan and Housecall Pro for home services, and Clio Manage, Clio Grow, MyCase, Filevine and Lawmatics for law firms; Clio and MyCase need a paid plan. Jobber and Mindbody are not marked for AI Receptionist. > Now, ServiceTitan users can connect their CRM with Smith.ai to fully automate call handling and lead management — no manual data entry required. > — https://smith.ai/blog/ai-receptionist-now-integrates-with-servicetitan · Blog post 'Automate Your Entire Intake Pipeline with AI Receptionist + ServiceTitan', second paragraph ## Trying it, starting and leaving **Free trial or free plan** · Yes — A standing Free plan, not a trial: 25 real calls a month with no time limit, plus 25 test calls and 50 simulated calls in Quality Studio; calls beyond 25 cost $3 each from prepaid credits. > No commitment, and free forever until you need >25 calls/month. > — https://smith.ai/ai-receptionist · How it works, step 1 'Get in free' **Card required to start** · Yes — A credit card is required to sign up even for the Free plan; the vendor says it is not charged until you turn on extra calls or paid features. > 25 live calls/month, CC required at signup, no charge until you authorize. > — https://smith.ai/ai-receptionist · 'Launch your AI Receptionist for free' panel, Free forever $0/mo card **Sign up without a sales call** · Yes — Free and Pro plans are bought online through Get Started, with plan choice and card payment at checkout; Enterprise plans are sold through 'Talk to us' and a sales consultation. > Find the plan that fits your needs and click the Get Started button. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000199597-how-do-i-sign-up-for-ai-receptionist- · Help article 'How Do I Sign Up for AI Receptionist?', steps 1-2 **Setup fee** · No — No setup fee on any AI Receptionist plan, stated on the product page and again in the 'Included on every plan' list on the pricing section. > No setup fees, no contracts to sign > — https://smith.ai/ai-receptionist · 'Launch your AI Receptionist for free' panel, bullet list **Contract and cancelling** · Partly — Month to month with no long-term contract, but cancelling needs 30 days' notice, and the dashboard only submits a cancellation request that Smith.ai's support team then contacts you to complete. > AI Receptionist is a month-to-month service. This means there aren't any long-term contracts. You pay for the AI Receptionist service each month. If you ever cancel, we need 30 days' notice, and then you're done. > — https://smith.ai/pricing/ai-receptionist · FAQ 'Do I have to sign a contract?' ## Which languages it speaks, and how it sounds **Languages** · Yes — English and Spanish on every plan including Free; Spanish is a dashboard toggle, after which the AI offers Spanish and handles the whole call in it when the caller chooses, with an English translation of the transcript. > Conversational fluency in English and Spanish, so you can convert more business without adding bilingual staff. > — https://smith.ai/ai-receptionist · Features grid, 'Bilingual call handling' **Choose or clone the voice** · Partly — You pick one voice for the whole account from a set (10 in the help article, '12+' on the pricing page) and adjust speaking speed; voice cloning and uploading your own audio are not supported. > No, we do not support voice cloning or uploading audio files at this time. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000213544-how-to-customize-how-your-ai-receptionist-sounds · Help article 'How to Customize How Your AI Receptionist Sounds', FAQ 'Can I upload my own voice or audio file?' **Hear it before you buy** · Partly — No public demo number; the vendor's blog has three short recorded greeting samples, not full calls. Hearing it on a real call means creating a Free account (card required) and making test calls. > Hear how the same greeting takes on a new feel depending on the voice you choose: > — https://smith.ai/blog/new-voice-customization-for-ai-receptionist · Blog post 'New! Voice Customization for AI Receptionist', audio players for Ava, Jasmine and Marcus ## Your phone number and where it works **Keep your number** · Yes — You keep your existing number and forward it to the dedicated Smith.ai number; the help centre has forwarding guides for more than twenty phone systems and carriers. > follow the directions below to change the settings in your Google Voice account to ensure your calls are being forwarded correctly. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000200043-how-to-forward-calls-from-google-voice-to-the-ai-receptionist · Help article 'How to Forward Calls from Google Voice to the AI Receptionist', opening line **Move your number in** · Yes — The AI Receptionist help centre says Smith.ai charges no fee to port a number in or out; its worked example is porting from Ruby, and the other provider may charge. > Smith.ai does not charge a fee to move your number (in or out). However, other providers may charge. > — https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000224727-how-to-port-your-number-from-ruby-to-smith-ai · Help article 'How to Port Your Number from Ruby to Smith.ai', first section **United States** · Yes — United States: billed in US dollars, US state sales tax, and terms governed from the United States. > The Platform and Services are controlled and operated from the United States and subject to its laws. > — https://smith.ai/receptionists/terms · Terms of Service, 'Users Outside the United States' ## Who it is built for **Industries it is set up for** · Partly — Built mainly around law-firm intake (case-management integrations, retainer agreements on paid plans) and home services (ServiceTitan, Housecall Pro); the many industry pages are marketing, with no per-trade templates shown. > Screen every caller by matter type, book consults into your case management system, and follow up before any of your competitors. > — https://smith.ai/ai-receptionist · Hero section, under 'Meet your end-to-end AI receptionist' **HIPAA, with a signed BAA** · No — Smith.ai states plainly that it is not HIPAA compliant and cannot handle protected health information, so no BAA is offered; it points regulated practices elsewhere. > Smith.ai is not HIPAA-compliant and cannot handle protected health information (PHI) in regulated healthcare environments. > — https://smith.ai/industries/medical-wellness-answering-service · FAQ 'How does the AI receptionist service ensure patient privacy and compliance with health regulations?' **Several locations or numbers** · Partly — Multi-location support is listed only on the Enterprise plan ($500 a month and up, sold through sales); Free and Pro list no multi-location feature or per-location price. > Multi-location support and synchronization > — https://smith.ai/pricing/ai-receptionist · Enterprise plan card, 'Everything in Pro, plus' list ## Getting set up and getting help **Setup help** · Partly — Free is self-setup, which the vendor says takes about 15 minutes; Pro adds dedicated onboarding setup, and Enterprise adds full-service setup and ongoing optimisation by Smith.ai's team. > Everything in Free, plus: Dedicated onboarding setup > — https://smith.ai/pricing/ai-receptionist · Pro plan card, features list **Support** · Partly — Live phone, email and chat support start on Pro, with priority support on Enterprise; the plan table marks them not included on Free, whose help articles point to support@smith.ai. Support hours are not stated. > Live phone, email & chat support > — https://smith.ai/pricing/ai-receptionist · Pro plan card, features list; Customer support rows of the feature guide table ## What changed - 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Smith.ai AI Receptionist, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.