# Skaala — AI receptionist that answers 24/7, books in your calendar, and routes urgent callers.

> Source: Receptionist Index — https://receptionistindex.com/skaala (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Skaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.

| Fact | Value |
| --- | --- |
| Website | https://www.skaala.ai/en/ai-receptionist |
| Price | from $60/month billed monthly, $50/month billed annually |
| Free trial | Partly |

7-day trial on any plan with all features and your own local number; a payment method is required at signup and the first charge falls after the trial unless you cancel from the dashboard. The browser Playground is free without signup but has no phone number, calendar booking or CRM.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $100 a month on Essential for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $110.

> Essential For solo owners $60/monthexcl. VAT
> — https://www.skaala.ai/en/pricing · Plan cards, Essential card price cell

**Cost at 500 calls a month** · Yes — $200 a month on Business for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $215.

> Business For busy teams Most popular $149/monthexcl. VAT
> — https://www.skaala.ai/en/pricing · Plan cards, Business card price cell

**What it bills by** · Yes — Both public plans are flat monthly fees with an included pool of call minutes, so usage is metered per minute rather than per call or per caller.

> 50 included minutes/monthOverage: $0.20/min excl. VAT
> — https://www.skaala.ai/en/pricing · Plan cards, Essential card minutes line

**Past your allowance** · Yes — Calls keep being answered past the allowance; extra minutes are billed at a published per-minute rate and the vendor warns you as the limit approaches.

> Minutes beyond your allowance are charged at a fixed per-minute rate (for example $0.20 on Essential and $0.06 on Business in the US, excl. tax).
> — https://www.skaala.ai/en/pricing · Pricing FAQ, 'What happens if I exceed my minutes?'

**Spam calls not billed** · Partly — The AI answers first and screens callers by intent instead of blocking numbers, but the vendor states plainly it is not a carrier spam blocker and never says screened calls skip your minute allowance.

> Skaala is not a carrier-level spam blocker; it is a call-handling layer that helps you avoid noise without missing real customers.
> — https://www.skaala.ai/en/solutions/call-screening · 'What is AI call screening?' explainer paragraph

## What it does on the call

**Books appointments** · Yes — It completes the booking during the call against staff availability and sends the caller an SMS confirmation, rather than only texting a booking link.

> Skaala's AI receptionist books appointments directly in the built-in booking system based on your services, staff availability, and available resources.
> — https://www.skaala.ai/en/ai-receptionist · FAQ, 'Can an AI receptionist book appointments?'

**Transfers to a person** · Yes — Transfers run on rules you configure for urgency, VIP callers or a caller asking for a person, and the vendor says a spoken handoff message precedes the transfer.

> The transfer triggers in under two seconds with a spoken handoff message so the caller never feels dropped.
> — https://www.skaala.ai/en/faq · Features section, 'Can calls be transferred to a human?'

**After-hours rules** · Yes — Answering runs 24/7 including evenings, weekends and holidays, and the agent works from your business hours so it can behave differently outside them.

> Evenings, weekends, and holidays, Skaala keeps answering on your number.
> — https://www.skaala.ai/en/solutions/business-phone-system · 'AFTER HOURS' section body text

**Urgent calls escalated** · Yes — The AI captures urgency during intake, flags the call and transfers to the on-call person with the address and reason already stated, per rules you approve.

> Emergency, or a customer who asks for you by name? Skaala captures the name, the reason, and the address, transfers the call, and says what it's about before you pick up.
> — https://www.skaala.ai/en/solutions/business-phone-system · 'WHEN A HUMAN IS NEEDED' section

**Human receptionists as backup** · No — No human agents stand behind the AI: unusual calls are handed to your own team, and a call the AI cannot take is forwarded to your backup number, not to Skaala staff.

> If a call cannot be answered by the AI, it is automatically forwarded to your backup number.
> — https://www.skaala.ai/en/faq · Technical & Security, 'What uptime do you guarantee?'

**Asks your questions** · Yes — You set which details the AI collects from a new caller, and it qualifies leads by capturing need, urgency and contact information before deciding what happens next.

> The AI asks for caller name, reason, urgency, contact details, and any information your workflow needs.
> — https://www.skaala.ai/en/solutions/call-screening · 'HOW CALL SCREENING WORKS', step 02 ASK

**Answers about your business** · Yes — Onboarding reads your website and proposes services, hours and a greeting, which you confirm, so the AI answers price and hours questions from your own approved details.

> Start from your website, then refine services, prices, staff, policies, and transfer rules in plain English.
> — https://www.skaala.ai/en/ai-receptionist · Step 01, 'Setup that understands your business'

**Texts your callers** · Partly — SMS confirmations and summaries go out on every plan, but managing a two-way follow-up conversation across SMS and WhatsApp is listed as a Business plan capability.

> Manage follow-up across phone, SMS, and WhatsApp
> — https://www.skaala.ai/en/pricing · Plan cards, Business card 'What it handles' list

## What you get after the call

**Call summary by text** · Yes — Call summaries are delivered by both email and SMS, alongside the dashboard record, so you get the written version without opening the app.

> call summaries via email and SMS, CRM integration, and support for over 70 languages
> — https://www.skaala.ai/en/pricing · 'Skaala AI receptionist pricing and plans' closing copy, second paragraph

**Recordings and transcripts** · Yes — Every inbound call is recorded and transcribed with retention you choose in the dashboard, and recording can be switched off in settings if you prefer.

> Every inbound call is recorded. The AI opens with a clear AI + recording disclosure.
> — https://www.skaala.ai/en/sikkerhet · 'Call recordings and transcripts' section

## What it connects to

**Google Calendar** · Yes — Booking writes directly into Google Calendar or Microsoft Outlook during the call

> Skaala integrates with Google Calendar and Microsoft Outlook to automatically book, reschedule, and cancel appointments based on your availability.
> — https://www.skaala.ai/en/faq · Features section, 'Can Skaala book appointments for me?'

**Outlook** · Yes — Booking writes directly into Google Calendar or Microsoft Outlook during the call

> Skaala integrates with Google Calendar and Microsoft Outlook to automatically book, reschedule, and cancel appointments based on your availability.
> — https://www.skaala.ai/en/faq · Features section, 'Can Skaala book appointments for me?'

**Calendly** · No — Calendly is not named anywhere on the vendor's integration pages, so treat that one as unestablished.

> Skaala integrates with Google Calendar and Microsoft Outlook to automatically book, reschedule, and cancel appointments based on your availability.
> — https://www.skaala.ai/en/faq · Features section, 'Can Skaala book appointments for me?'

**CRM, Zapier and webhooks** · Yes — A built-in CRM logs callers and history, and the agent can write into HubSpot, Salesforce or other tools through approved Zapier actions during or after the call.

> Create contacts, enrich notes, and move qualified leads into HubSpot, Salesforce, or another CRM.
> — https://www.skaala.ai/en/integrations · 'Practical automations' section, CRM updates card

## Trying it, starting and leaving

**Free trial or free plan** · Partly — You can run the full product on a real line for seven days, including your own local number, but there is no standing free plan and the browser Playground has no phone number that rings.

> Yes, all plans include a 7-day trial. You add a payment method at signup so we can provision your number and AI agent immediately — but you're not charged until day 8.
> — https://www.skaala.ai/en/pricing · Pricing FAQ, 'Is there a trial?'

**Card required to start** · Yes — The trial takes a payment method at signup so the number can be provisioned, with the first charge falling after the trial unless you cancel from the dashboard.

> Payment method required — charged on day 8
> — https://www.skaala.ai/en/pricing · 'Try Skaala for 7 days' panel, bullet list

**Sign up without a sales call** · Yes — Signup and setup are self-serve through guided onboarding with no demo call required; the vendor explicitly declines a sales-call-first path except for special cases.

> Skaala is a product you sign up for yourself in 5–10 minutes.
> — https://www.skaala.ai/en/demo · 'What we do NOT offer as demo today' section

**Setup fee** · No — No one-time setup or onboarding fee appears on any plan card or in the pricing FAQ, and the vendor states its pricing carries no hidden fees.

> Skaala offers transparent pricing with no hidden fees.
> — https://www.skaala.ai/en/pricing · 'Skaala AI receptionist pricing and plans' closing copy, first paragraph

**Contract and cancelling** · Yes — Plans bought online run month to month and cancel in one click from the dashboard; only agreements signed with the sales team carry a stated term and notice period.

> Not on plans purchased online. Monthly billing runs month to month and annual billing a year at a time. You can cancel at any time
> — https://www.skaala.ai/en/pricing · Pricing FAQ, 'Is there a commitment period?'

## Which languages it speaks, and how it sounds

**Languages** · Yes — The vendor claims more than 70 languages on both public plans, names ten of them, and says the AI can switch language mid-call and handle dialects.

> Skaala's AI receptionist supports over 70 languages with native quality — including Swedish, Norwegian, English, Finnish, Danish, German, French, Spanish, Arabic, and Mandarin.
> — https://www.skaala.ai/en/ai-receptionist · FAQ, 'What languages does an AI receptionist support?'

**Hear it before you buy** · Partly — There is a live browser voice demo on the same stack as the paid product, but the vendor says it publishes no demo phone number you can dial and no recorded sample calls.

> No public demo phone number you can dial from any phone. We have Playground instead — more honest, no quality compromise.
> — https://www.skaala.ai/en/demo · 'What we do NOT offer as demo today' section

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing number and forward to Skaala, either all calls or conditionally on busy, unanswered or after-hours where your carrier supports it.

> Most businesses forward calls from their existing number to the AI receptionist number. You can forward every call, or use conditional forwarding for unanswered, busy, unreachable, or after-hours calls when your carrier supports it.
> — https://www.skaala.ai/en/resources/guides/call-forwarding-to-ai-receptionist · Guide body, forwarding options paragraph

**Australia** · Yes — US, UK, Swedish and Norwegian pricing is published with one local number included and GDPR terms for the EU, but no page names Canadian or Australian availability or numbers.

> Skaala Essential costs $60/mo in the US, £50/mo (about $66) in the UK, SEK 599/mo in Sweden and NOK 599/mo in Norway, all excl. VAT, with 50 included minutes per month
> — https://www.skaala.ai/en/pricing · 'What does an AI receptionist cost?' answer at page top

## Who it is built for

**Industries it is set up for** · Yes — Dedicated industry pages and call workflows cover salons, dental and medical clinics, law firms, restaurants, hotels, auto repair and trades, with a separate restaurant package.

> Skaala adapts to hair salons, dental clinics, medical clinics, restaurants, hotels, law firms, and local services that need 24/7 phone answering, booking, and call routing.
> — https://www.skaala.ai/en/industries · Industries hero paragraph

**HIPAA, with a signed BAA** · No — The vendor states it holds no HIPAA attestation today and is not certified for healthcare networks, so patient-call buyers get a GDPR data processing agreement rather than a BAA.

> No formal SOC 2 / ISO 27001 / HIPAA attestations today.
> — https://www.skaala.ai/en/sikkerhet · 'What Skaala is NOT certified for' list, SOC 2 / ISO 27001 / HIPAA / PCI item

## Getting set up and getting help

**Setup help** · Yes — Onboarding is AI-guided from your website rather than hands-on done-for-you work, and the vendor claims calls can be forwarded roughly fifteen minutes after signup.

> Onboarding is AI-guided and takes 5–10 minutes. We read your website, propose services, hours, and a greeting — you adjust and confirm.
> — https://www.skaala.ai/en/demo · '7-day free trial — full product' section

**Support** · Partly — Support runs by email, a contact form and named phone numbers in English, Swedish and Norwegian, with a 24-hour business-day target rather than stated live hours or chat.

> Response time: Within 24 hours (business days) Languages: English, Swedish, and Norwegian
> — https://www.skaala.ai/en/contact · 'Contact Skaala — support, sales, and account help' details block

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

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