# Sameday — AI receptionist and built-in phone system for home-service contractors, booking into ServiceTitan.

> Source: Receptionist Index — https://receptionistindex.com/sameday-ai (structured, researched, re-verified)
> Facts last verified: 2026-10-14

Sameday is an AI phone answering platform for home-service contractors that answers calls around the clock, qualifies callers and books jobs into field-service software. It bundles its own phone system, texting, outbound campaigns and call scoring.

| Fact | Value |
| --- | --- |
| Website | https://sameday.ai/ |
| Price | from $449/month |
| Free trial | Partly |

A free trial granted after a booked demo and onboarding; the vendor states neither its length nor any minute limit, and no standing $0 plan exists.

## What it costs at your call volume

**Cost at 100 calls a month** · Partly — $449 a month on Launch for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $449. Launch is bought through sales.

> Starts at $449 per month
> — https://sameday.ai/pricing · Launch plan card, 'Starts at' price cell

**What it bills by** · Yes — A flat monthly fee sized by an included pool of AI minutes: Launch bundles 500 minutes, Scale 1,000, and the plan price rises as you pick a higher monthly minute estimate on the slider.

> Starts with 500 minutes
> — https://sameday.ai/pricing · Launch plan card, feature list under 'Plus these amazing features'

## What it does on the call

**Books appointments** · Yes — The AI checks availability and books the job on the call into the contractor's real schedule and field-service system, rather than sending the caller a link to book later.

> It handles the conversation, checks tomorrow's availability, and books the job on the spot.
> — https://sameday.ai/playbooks/after-hours-answering · 'How the play runs', step 2

**Transfers to a person** · Yes — Calls hand off to a person on rules you set, and the vendor says the caller reaches that person with the gathered summary, so the human is briefed rather than cold.

> It hands off. You set the rules — by intent, keyword, job value, or time of day — and the caller reaches a person with the summary already gathered.
> — https://sameday.ai/features/ai-csrs · FAQ, 'What happens if the AI can't handle the call?'

**After-hours rules** · Yes — Separate behaviour for nights, weekends and overflow is configurable in call paths, and the AI is described as answering around the clock including holidays.

> Ring the office, route to an on-call technician, or let AI pick up. Set the rules for business hours, overflow, and after hours in one place.
> — https://sameday.ai/features/phone-system · Section 'Your calls. Your call paths.'

**Urgent calls escalated** · Yes — The AI triages a late-night caller against emergency rules you define and pages the on-call technician with the address and a summary for real emergencies.

> True emergencies page your on-call tech with the address and a summary; the customer gets an ETA.
> — https://sameday.ai/playbooks/emergency-triage · 'How the play runs', step 3

**Human receptionists as backup** · No — Calls the AI cannot handle are escalated to the contractor's own staff on rules you set; no vendor-staffed human receptionists or overflow agents are offered anywhere on the site.

> It hands off. You set the rules — by intent, keyword, job value, or time of day — and the caller reaches a person with the summary already gathered. Nothing ends in a dead end.
> — https://sameday.ai/features/ai-csrs · FAQ, 'What happens if the AI can't handle the call?'

**Asks your questions** · Yes — You supply your greeting, service area and questions, and the vendor says special instructions can be entered so the AI follows your own processes; it also classifies and qualifies leads on the call.

> Yes, Sameday AI allows you to input special instructions, ensuring the AI operates in line with your unique business processes and preferences.
> — https://sameday.ai/integration/servicetitan · FAQ, 'Can I customize the AI to fit my businesses processes?'

**Answers about your business** · Yes — The agent is configured with your hours, pricing and calendar, and the vendor says it can quote prices over the phone where your business normally quotes by phone.

> Yes! If your business typically provides phone quotes—like pest control subscriptions or HVAC memberships—Sameday AI can deliver accurate pricing, highlight value, and even create the subscription directly in your field service software.
> — https://sameday.ai/industries · Industry FAQ, 'Can Sameday AI give quotes over the phone?'

**Texts your callers** · Yes — Texting is built into the same inbox as calls, the AI can send texts itself, and outbound call-plus-text campaigns ship pre-built, so a two-way text conversation follows the call.

> Yes! Sameday comes with pre-built outbound call and texting campaigns. Struggling to respond to Angi leads? Sameday replies instantly and follows up relentlessly to turn every lead into a paying customer.
> — https://sameday.ai/industries · Industry FAQ, 'Can Sameday AI make outbound calls and send texts?'

## What you get after the call

**Recordings and transcripts** · Yes — Every call is recorded and transcribed, playable with a transcript view in the conversation thread, and the records are exportable and owned by the business.

> Call recordings, transcripts, and customer records belong to your business. Export them anytime; if you leave, they leave with you.
> — https://sameday.ai/security · Section 'Your data stays yours'

## What it connects to

**CRM, Zapier and webhooks** · Yes — Callers and call data land in the field-service system, and the vendor names HubSpot and Zapier plus anything with an API as further destinations for that data.

> Yes! Sameday AI partners with top Field Service platforms like ServiceTitan and integrates seamlessly with HubSpot, Zapier, and any tool with an API—so you can connect it to virtually anything.
> — https://sameday.ai/industries · Industry FAQ, 'Does Sameday AI integrate with my software?'

**Your trade’s software** · Yes — Trade software is the core of the product: ServiceTitan as a certified app, plus Housecall Pro, Jobber, FieldRoutes, Service Fusion, Acculynx, JobNimbus and Maid Central in the integrations list.

> Yes. Sameday books into ServiceTitan and the other systems home-service teams run, so the job lands on the real schedule rather than in a separate inbox to re-key later.
> — https://sameday.ai/features/ai-csrs · FAQ, 'Does it work with our field service software?'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — There is a free trial, but it starts after a sales demo and onboarding rather than self-serve, and the vendor never states its length or any usage limit.

> After the free trial, you have the choice to cancel or transition to the paid plan of your choice.
> — https://sameday.ai/contact · Section 'What comes next?'

**Sign up without a sales call** · No — Every plan button leads to a demo booking: signing up runs through a sales call with an account representative, and no page offers online checkout or self-signup.

> Schedule a demo! Our AI experts will walk you through the platform and customize Sameday AI to fit seamlessly into your daily operations. Most people can start taking calls in just 30 minutes.
> — https://sameday.ai/pricing · FAQ, 'How do I sign up for Sameday AI?'

**Contract and cancelling** · Yes — The vendor says there is no contract and no long-term commitment, billed as a flat monthly rate; how a customer actually cancels, and whether that needs a call, is not documented.

> No, never! As former home service business owners, we believe in earning your business every day—no long-term commitments, just results.
> — https://sameday.ai/industries · Bottom FAQ, 'Do I have to sign a contract to use Sameday?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — English and Spanish are documented on every plan with mid-greeting language detection, while broader multilingual voices appear only in the Enterprise feature list.

> The AI answers in English or Spanish — detecting the language mid-greeting — and books the job either way.
> — https://sameday.ai/playbooks/bilingual-answering · Page intro paragraph under 'Bilingual answering'

**Choose or clone the voice** · Partly — Voice cloning is listed as a Scale feature, not on the entry Launch plan, where customisation is limited to the broader 'Customize your AI' line.

> Voice cloning
> — https://sameday.ai/pricing · Scale plan card, feature list under 'Everything in Launch plus:'

## Your phone number and where it works

**Keep your number** · Yes — You can keep your existing number and forward or SIP-transfer calls to a Sameday number, including from ServiceTitan Phones Pro and most other providers.

> No! Sameday AI provides a number you can forward calls to or integrate directly with your phone system, like ServiceTitan Phones Pro. Miss a call? Just transfer it to your AI agent.
> — https://sameday.ai/pricing · FAQ, 'Do I need to change by business phone number?'

## Who it is built for

**Industries it is set up for** · Yes — Dedicated trade pages and playbooks ship for HVAC, plumbing, roofing, electrical, pest control, solar, landscaping, locksmith, garage door and cleaning, with trade-specific intake and scripts.

> Sameday AI provides specialized AI answering services for roofing, HVAC, plumbing, pest control, solar, window cleaning, and commercial cleaning industries.
> — https://sameday.ai/industries · Page meta description, Industries we serve

**Several locations or numbers** · Partly — Launch includes three locations and Scale makes locations unlimited, with per-location reporting; the price of a fourth location on Launch is not published.

> 3 locations included
> — https://sameday.ai/pricing · Launch plan card, feature list under 'Plus these amazing features'

## Getting set up and getting help

**Setup help** · Yes — Onboarding is run by the vendor after the demo and they claim most customers are taking calls within about thirty minutes, with hands-on training named on Enterprise.

> Most people can start taking calls in just 30 minutes.
> — https://sameday.ai/pricing · FAQ, 'How do I sign up for Sameday AI?'

**Support** · Partly — The only published channel for existing customers is an email address, with a separate ServiceTitan support mailbox; no phone line, live chat or stated hours are published, and hands-on support is an Enterprise line item.

> Current clients can reach our help and support team via email.
> — https://sameday.ai/contact · Section 'Support'

## What changed

- 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

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