# Rosie — AI phone answering for US small businesses, trained from your website and Google Business Profile.

> Source: Receptionist Index — https://receptionistindex.com/rosie (structured, researched, re-verified)
> Facts last verified: 2026-10-14

Rosie is an AI receptionist for US small businesses: you forward your existing line to a Rosie number, and an agent trained on your website and Google profile answers it. It is sold self-serve, billed by the minute, with a mobile app and website chat.

| Fact | Value |
| --- | --- |
| Website | https://heyrosie.com |
| Price | from $49/month billed monthly, $40.83/month billed annually |
| Free trial | Partly |

7-day free trial of all features on any plan; payment method required; converts to a paid subscription unless cancelled before the trial ends. No free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $149 a month on Scale for 100 calls of 2.5 minutes (300 billed minutes). Billed in 60-second steps: 3 min for a 2.5-minute call. Professional ($49) includes 250 minutes; these calls need 300, and past the allowance you are moved to the next plan.

> Scale $149 per month [...] 1,000 minutes per month
> — https://heyrosie.com/pricing · Plan cards, Scale

**Cost at 500 calls a month** · Yes — $299 a month on Growth for 500 calls of 2.5 minutes (1500 billed minutes). Billed in 60-second steps: 3 min for a 2.5-minute call. Professional ($49) includes 250 minutes; these calls need 1500, and past the allowance you are moved to the next plan. Scale ($149) includes 1000 minutes; these calls need 1500, and past the allowance you are moved to the next plan.

> Growth $299 per month [...] 2,000 minutes per month
> — https://heyrosie.com/pricing · Plan cards, Growth

**What it bills by** · Yes — Bills per minute of call time against a monthly minute allowance (250, 1,000 or 2,000), with every call rounded up to the next whole minute.

> In all cases, Services Minutes are calculated and billed in 60-second increments and calls are rounded up to the next 60-second mark.
> — https://heyrosie.com/legal/terms · Terms of Service, section 3 Services Minutes

**Past your allowance** · Yes — No per-minute overage rate: going past the allowance automatically moves you up to the next plan at its standard price, and you stay there until you downgrade; Growth customers who regularly exceed 2,000 minutes are offered a custom plan.

> If you do exceed your limit, we'll automatically move you up to the next plan - at that plan's standard price, never more. No per-minute overage surprises, no service interruptions, no missed calls.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'What happens if I go over my minutes?'

**Spam calls not billed** · Partly — Every plan has spam settings: blocked 1-800 numbers and your own blocklist are refused without using minutes, but calls the AI flags as spam are answered first and then ended, with no statement that those minutes are free.

> Block 1-800 numbers : This setting prevents any 1-800 numbers from connecting to your Rosie issued phone number. The 1-800 caller will receive an automated message that they are blocked, and no Rosie account minutes will be used
> — https://heyrosie.com/support/en/articles/9944309-how-to-block-spam-calls-to-your-rosie-number · Help article 'How to block spam calls to your Rosie number', Block 1-800 numbers

## What it does on the call

**Books appointments** · Partly — Booking straight into your calendar during the call starts on Scale; on Professional Rosie can only text the caller a booking link.

> Calendar integrations are available on the Scale Plan and higher. If you're on the Professional Plan, you can still use Rosie's text-a-link scheduling feature to send booking links via text.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Which calendar services does Rosie integrate with to set appointments?'

**Transfers to a person** · Partly — Cold and warm transfers (Rosie briefs the person before connecting) start on Scale; waterfall transfers down a list of up to five numbers need Growth. Professional has none.

> Cold and warm transfers are on the Scale and Growth plans. Waterfall transfers are on Growth. If you're on Professional, you'll see the Transfer Calls page with an upgrade prompt rather than the scenario editor.
> — https://heyrosie.com/support/en/articles/16548766-call-transfers-cold-warm-and-waterfall · Help article 'Call Transfers | Cold, Warm, and Waterfall', FAQ 'Which plan do I need?'

**After-hours rules** · Yes — Answers 24/7 on every plan; you can forward only after hours or on no-answer, set an after-hours greeting, and give each transfer its own schedule.

> Absolutely. You can enable Rosie for after-hours and/or overflow only when you set up conditional call forwarding.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Can I start using Rosie for after-hours and overflow calls only?'

**Urgent calls escalated** · Partly — Emergencies reach a person only through transfer scenarios you describe (e.g. leak or flood), which need Scale; an on-call waterfall needs Growth. Rosie does not escalate on tone alone.

> Sales can cold-transfer to the shop line during business hours while the emergency scenario runs a waterfall down your on-call list at 2am.
> — https://heyrosie.com/support/en/articles/16548766-call-transfers-cold-warm-and-waterfall · Help article 'Call Transfers | Cold, Warm, and Waterfall', FAQ 'Can different departments go to different numbers?'

**Asks your questions** · Yes — Every plan lets you write Message Scenarios that tell Rosie what to ask each kind of caller, capped at 2 scenarios on Professional, 5 on Scale and unlimited on Growth.

> Every plan includes Message Scenarios. The difference is how many you can have: Pro: 2 scenarios Scale: 5 scenarios Growth / Enterprise: Unlimited
> — https://heyrosie.com/support/en/articles/15171354-message-scenarios-have-rosie-collect-the-right-info-from-every-caller · Help article 'Message Scenarios', Plan Limits

**Answers about your business** · Yes — On every plan Rosie is trained from your Google Business Profile and website and you add up to 20 FAQs; uploading training files is Growth only, as are pricing estimates beyond your FAQs.

> Trained on your business automatically - Rosie learns from your Google profile and website
> — https://heyrosie.com/pricing · 'All plans include…' list

**Texts your callers** · Partly — Professional only texts callers an appointment link; texting other links during a call starts on Scale. No missed-call text back is mentioned, and two-way texting is a $50/month website add-on.

> Send texts to callers during the call
> — https://heyrosie.com/pricing · Plan cards, Scale

## What you get after the call

**Call summary by text** · Yes — Every plan sends an email and/or text notification after each call with a brief overview and a link to the call details in the admin.

> Email & text notifications for every call
> — https://heyrosie.com/pricing · 'All plans include…' list

**Recordings and transcripts** · Yes — Every call on every plan is recorded and transcribed in the admin, but recordings are deleted automatically after 30 days.

> Yes. Every call is recorded and transcribed automatically so you can review them in your admin. Recordings are automatically deleted after 30 days.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Are calls recorded? How long are recordings stored?'

## What it connects to

**Google Calendar** · Partly — Books directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan up

> Rosie integrates directly with Google Calendar, Calendly, Acuity, and Appointlet. [...] Calendar integrations are available on the Scale Plan and higher.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Which calendar services does Rosie integrate with to set appointments?'

**Outlook** · No — only one calendar can be connected, and Outlook is not listed.

> Rosie integrates directly with Google Calendar, Calendly, Acuity, and Appointlet. [...] Calendar integrations are available on the Scale Plan and higher.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Which calendar services does Rosie integrate with to set appointments?'

**Calendly** · Partly — Books directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan up

> Rosie integrates directly with Google Calendar, Calendly, Acuity, and Appointlet. [...] Calendar integrations are available on the Scale Plan and higher.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Which calendar services does Rosie integrate with to set appointments?'

**CRM, Zapier and webhooks** · Yes — Native CRM logging is included on every plan for 18 CRMs including HubSpot, GoHighLevel, Pipedrive and Zoho, one CRM per account, plus Zapier for anything else; no webhook is documented.

> No. CRM integrations are included on every Rosie plan.
> — https://heyrosie.com/support/en/articles/16419280-crm-integrations · Help article 'CRM Integrations', FAQ 'Does this cost extra?'

**Your trade’s software** · Partly — Logs calls into field-service tools Jobber, Housecall Pro, ServiceM8, JobTread, JobNimbus, Kickserv, RepairShopr and Workiz; nothing for ServiceTitan, Dentrix, Clio, OpenTable or Mindbody.

> Field service and job management Jobber Housecall Pro ServiceM8 JobTread JobNimbus Kickserv RepairShopr Workiz
> — https://heyrosie.com/support/en/articles/16419280-crm-integrations · Help article 'CRM Integrations', Find Your CRM list

## Trying it, starting and leaving

**Free trial or free plan** · Partly — A 7-day free trial of all features on every plan lets you forward your real line before the first charge; there is no free plan.

> Yes. Every plan starts with a 7-day free trial of all features. You can switch plans and cancel anytime before the trial ends without being charged.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Do you offer a free trial?'

**Card required to start** · Partly — The terms say a payment method is needed even for the free trial, which becomes a paid subscription unless you cancel before it ends, but the pricing page's own description says no credit card is required to start. The two disagree.

> To receive subscription or free trial Services, you must maintain a valid payment method associated with your Account.
> — https://heyrosie.com/legal/terms · Terms of Service, section 4 Payment Method

**Sign up without a sales call** · Yes — You can sign up, train the agent and start the trial yourself from the website without a sales call; only multi-location and custom-volume plans go through sales.

> Initial setup can take as little as 10 minutes.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'How long does it take to set up?'

**Contract and cancelling** · Yes — Month-to-month (renews every 30 days, annual prepay optional) with no cancellation fee; you cancel yourself in the admin's Stripe billing portal and keep access to the end of the period.

> Yes. There are no contracts and no cancellation fees. You can cancel from your admin at any time, and you'll keep access through the end of your current billing period.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Can I cancel anytime?'

## Which languages it speaks, and how it sounds

**Languages** · Yes — Speaks English and Spanish on every call on every plan; no other language is named on the vendor's site.

> English & Spanish on every call
> — https://heyrosie.com/pricing · 'All plans include…' list

**Choose or clone the voice** · Yes — Every plan lets you pick from more than ten agent voices and set a custom agent name and greeting; cloning your own voice is not mentioned.

> 10+ agent voices to choose from
> — https://heyrosie.com/pricing · 'All plans include…' list

**Hear it before you buy** · Yes — The homepage plays four recorded sample calls, for example a move-out cleaning request and a haircut booking, and the free trial lets you call your own agent.

> Hear Rosie in Action...
> — https://heyrosie.com/ · Homepage, 'Hear Rosie in Action...' audio samples section

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing number and forward calls (all, busy, no-answer or after-hours) to a Rosie number, with carrier-by-carrier forwarding guides.

> Yes! There's no need to change your existing business number. You'll receive a Rosie phone number that you can forward calls to when you want Rosie to answer.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Can I keep my phone number?'

**United States** · Yes — Sold to United States businesses with US numbers only

> Right now Rosie only supports US businesses and does not issue international phone numbers.
> — https://heyrosie.com/support/en/articles/9721881-why-can-i-only-get-a-us-phone-number-for-my-account · Help article 'Why can I only get a US phone number for my account?'

## Who it is built for

**Industries it is set up for** · Yes — Ships CRM integrations for home-service trades (Jobber, Housecall Pro and others) and has landing pages for 27 industries; no per-industry script templates are documented.

> Locksmiths Financial Chiropractors Veterinary Restaurants Roofing Landscaping Insurance Funeral Homes Dentists
> — https://heyrosie.com/industries · Industries page, 'Businesses in Every Industry Rely on Rosie Every Day' grid

**HIPAA, with a signed BAA** · Partly — The terms refer to a HIPAA Business Associate Agreement signed separately with Rosie, but no page offers one, names a plan or claims HIPAA compliance.

> if you are a covered entity under the United States Health Insurance Portability and Accountability Act of 1996 (“ HIPAA ”), it is your responsibility to ensure that you have executed and at all times comply with a HIPAA Business Associate Agreement with Rosie.
> — https://heyrosie.com/legal/terms · Terms of Service, Covered Entities clause

**Several locations or numbers** · Partly — Multi-location businesses get a custom quoted plan with central management and per-location training; no public plan prices more than one location or number.

> Custom pricing – tailored to your number of locations, call volume, and specific requirements.
> — https://heyrosie.com/lp/phone-personality-multilocation-operator · 'What Rosie Offers for Multi-Location Operations' list

## Getting set up and getting help

**Setup help** · Yes — Self-setup takes about 10 minutes from your Google profile and website, support helps by in-app chat on every plan, and Growth adds white-glove onboarding with a dedicated specialist.

> Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the admin.
> — https://heyrosie.com/pricing · Pricing page FAQ accordion, 'Can I get help setting up Rosie?'

**Support** · Yes — Support is by email (support@heyrosie.com) and in-app chat on every plan, with faster responses on Growth; no phone support or hours are stated.

> Contact us anytime at support@heyrosie.com or chat with us in Rosie Admin.
> — https://heyrosie.com/support/en/articles/12872287-scheduling-google-calendar-integration · Help article footer, 'Need Help?'

## What changed

- 2026-10-14 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Rosie, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.