# Relay by Leva Build — AI receptionist for Australian trades, answering 24/7 on a flat monthly rate with ServiceM8 booking capture.

> Source: Receptionist Index — https://receptionistindex.com/relay-by-leva-build (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Relay is Leva Build's AI phone receptionist for Australian trades businesses, answering calls around the clock in an Australian voice. It checks live ServiceM8 availability, captures booking details for the owner to confirm, and texts a summary after every call.

| Fact | Value |
| --- | --- |
| Website | https://levasolutions.com.au/relay |
| Price | from A$199/month (about $138) |
| Free trial | Partly |

Seven-day free trial started from the self-serve checkout, no credit card required, cancel anytime; the trade articles instead say 14 days, which the vendor has not reconciled. No standing free plan after the trial.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — A$199 (about $138) a month on Relay for 100 calls of 2.5 minutes.

> $199 /month  Flat-rate phone answering service. No per-minute charges.
> — https://levasolutions.com.au/relay · Simple Pricing section, single plan card

**Cost at 500 calls a month** · Yes — A$199 (about $138) a month on Relay for 500 calls of 2.5 minutes.

> $199 /month  Flat-rate phone answering service. No per-minute charges.
> — https://levasolutions.com.au/relay · Simple Pricing section, single plan card

**What it bills by** · Yes — One flat monthly fee covers any call volume: the vendor states there are no per-minute and no per-call charges, and no after-hours surcharge.

> Flat-rate phone answering service. No per-minute charges.
> — https://levasolutions.com.au/relay · Simple Pricing section, under the $199/month figure

**Past your allowance** · No — There is no allowance to exceed: the vendor sells unlimited calls at a flat rate, so no overage rate, auto-upgrade or cut-off is published.

> $199/mo flat rate — unlimited calls
> — https://levasolutions.com.au/relay/ai-vs-virtual-receptionist · AI Receptionist comparison card, first bullet

## What it does on the call

**Books appointments** · Partly — It checks live ServiceM8 availability and captures the booking during the call, but the vendor says it does not create the job itself; you confirm it afterwards.

> Not yet. After qualifying the call, Relay captures the booking with the caller's name, contact details, job description, urgency, and preferred time, and sends it to you straight away. You confirm it and create the job in ServiceM8.
> — https://levasolutions.com.au/relay/servicem8 · ServiceM8 + AI receptionist FAQ, 'Does Relay create jobs in ServiceM8 automatically?'

**After-hours rules** · Yes — It answers around the clock at the same rate, and conditional forwarding lets a business send only unanswered or busy-hour calls to Relay.

> Set up conditional call forwarding so calls only go to Relay when you're busy, on another call, or don't answer within a few rings. You stay in control of which calls Relay picks up.
> — https://levasolutions.com.au/relay · FAQ, 'Can I use Relay as an overflow call answering service?'

**Urgent calls escalated** · Partly — Emergencies are detected from keywords and flagged as urgent inside the SMS summary, but the vendor describes no separate on-call paging or escalation path.

> Relay detects urgency keywords like "burst pipe", "flooding", and "gas leak". Emergency calls get flagged as urgent in your SMS summary so you can prioritise them.
> — https://levasolutions.com.au/relay/plumbers · FAQ, 'Can Relay handle emergency plumbing calls?'

**Asks your questions** · Yes — Call-handling rules and AI instructions are editable after launch, and the trade pages list the qualifying details captured on every call.

> You can update business details, call-handling rules, AI instructions and notification destinations. Review and confirm the proposed change.
> — https://levasolutions.com.au/help/relay/getting-started · Manage settings with Ask Leva, second bullet

**Answers about your business** · Yes — Onboarding reads the business website and ServiceM8 service list so the agent answers service, pricing, hours and service-area questions without a callback.

> Relay knows your services, pricing, hours, and service areas. General enquiries get handled on the spot.
> — https://levasolutions.com.au/relay · How It Works step 03, 'Your Business Knowledge' card

## What you get after the call

**Call summary by text** · Yes — An SMS lands within seconds of the call ending carrying the caller's name, job detail, urgency and a tap-to-call-back number.

> After every call, you get an SMS with the caller's name, job details, urgency, and phone number. Tap to call back.
> — https://levasolutions.com.au/relay · How It Works step 03, 'SMS Summaries' card

## What it connects to

**Google Calendar** · Yes — ServiceM8 scheduling is the headline integration and Google Calendar is checked alongside it

> Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
> — https://levasolutions.com.au/relay/servicem8 · 'Google Calendar Too' panel below the comparison columns

**Outlook** · No — Outlook, Microsoft 365 and Calendly are not mentioned anywhere on the site.

> Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
> — https://levasolutions.com.au/relay/servicem8 · 'Google Calendar Too' panel below the comparison columns

**Calendly** · No — Outlook, Microsoft 365 and Calendly are not mentioned anywhere on the site.

> Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
> — https://levasolutions.com.au/relay/servicem8 · 'Google Calendar Too' panel below the comparison columns

**CRM, Zapier and webhooks** · Partly — Customer lookup and booking capture run through ServiceM8 only, and the vendor explicitly rules out Zapier or middleware; no webhook or other CRM is documented.

> Relay connects to your ServiceM8 account and works during the call — looking up existing customers, checking your live calendar for availability, and capturing the booking for you to confirm. No copy-paste, no Zapier, no middleware.
> — https://levasolutions.com.au/relay/servicem8 · ServiceM8 + AI receptionist FAQ, 'Does Relay integrate directly with ServiceM8?'

**Your trade’s software** · Partly — ServiceM8, the Australian trades job-management tool, is connected by OAuth and included in the flat fee; no other trade platform such as Jobber or Housecall Pro is supported.

> ServiceM8 integration is included in the $199/mo flat rate. No setup fee, no per-minute charges, and a 7-day free trial.
> — https://levasolutions.com.au/relay/servicem8 · ServiceM8 + AI receptionist FAQ, 'Is there a setup fee for the ServiceM8 integration?'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — A seven-day free trial puts it on the real line with no card, but there is no standing free plan once the week is up.

> No credit card required. Cancel anytime. Works with any ServiceM8 plan.
> — https://levasolutions.com.au/relay/servicem8 · Closing 'Start Your 7-Day Free Trial' block, line under the buttons

**Card required to start** · No — The vendor states twice that the trial starts without payment details, on the ServiceM8 page and on the plumbers page.

> Try Relay free for 7 days. No credit card. No contracts.
> — https://levasolutions.com.au/relay/plumbers · Closing CTA, 'Ready to stop missing calls?'

**Sign up without a sales call** · Yes — Every call to action goes to a self-serve checkout URL for the trial rather than a demo booking, and the demo itself needs no signup.

> We'll create a personalised demo using your website. No signup required.
> — https://levasolutions.com.au/relay/plumbers · Hero section, under the headline

**Setup fee** · No — There is no one-time onboarding charge; custom onboarding with the team is listed inside the flat monthly plan instead.

> No setup fee. No per-minute charges. 7-day free trial.
> — https://levasolutions.com.au/relay · Hero intro paragraph

**Contract and cancelling** · Yes — It is sold month to month with cancellation at any time and no lock-in; the vendor publishes no annual term or exit fee.

> No contracts — cancel anytime
> — https://levasolutions.com.au/relay · Simple Pricing plan bullet list, last bullet

## Which languages it speaks, and how it sounds

**Hear it before you buy** · Yes — The home page offers a recorded sample of a real call plus a personalized demo generated from your own website address, with no signup.

> Listen to a real call  Hear how Relay sounds on an actual customer call
> — https://levasolutions.com.au/relay · How It Works step 01, audio player caption

## Your phone number and where it works

**Keep your number** · Yes — You keep the existing business number and divert it to Relay; the vendor says no new number or hardware is needed.

> You set up call forwarding on your existing number — no new phone number needed, no hardware, no long-term contracts.
> — https://levasolutions.com.au/relay · FAQ, 'How quickly can I set up Relay?'

**Australia** · Yes — It is sold to Australian trades businesses in AUD with an Australian voice

> Relay works for any trades business in Australia — electricians, plumbers, HVAC technicians, builders, landscapers, and more.
> — https://levasolutions.com.au/relay · FAQ, 'Is Relay available for all trades in Australia?'

## Who it is built for

**Industries it is set up for** · Yes — Dedicated pages and trade-trained intake exist for six trades, with per-trade urgency keywords such as burst pipe and gas leak on the plumbing page.

> The AI is trained on trade-specific language so it understands emergency callouts, quote requests, and job bookings.
> — https://levasolutions.com.au/relay · FAQ, 'Is Relay available for all trades in Australia?'

## Getting set up and getting help

**Setup help** · Yes — The vendor trains the agent from your website, runs custom onboarding with your team, and says most businesses are answering calls within a day.

> Most trades businesses are live within 24 hours. We read your website to train the AI on your services, hours, and service areas.
> — https://levasolutions.com.au/relay · FAQ, 'How quickly can I set up Relay?'

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price

## Corrections

If you represent Relay by Leva Build, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.