# Nova by Nelvox — Bilingual French/English AI phone receptionist for Canadian small businesses, set up by Nelvox's team.

> Source: Receptionist Index — https://receptionistindex.com/nova-by-nelvox (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Nova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.

| Fact | Value |
| --- | --- |
| Website | https://nelvox.ca/en/ai-receptionist |
| Price | from CA$199/month (about $140) |
| Free tier | No |

No free plan and no free trial. Billing starts when Nova goes live, with a full refund of the first month available within 14 days of activation; a 30-minute consultation and public demo numbers are free.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — CA$199 (about $140) a month on Essential for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is CA$199 (about $140).

> Essential 199 $ / month 400 minutes included
> — https://nelvox.ca/en/tarifs · Plans section, Essential plan card price cell

**Cost at 500 calls a month** · Yes — CA$369 (about $260) a month on Essential for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is CA$419 (about $295).

> Essential 199 $ / month 400 minutes included
> — https://nelvox.ca/en/tarifs · Plans section, Essential plan card price cell

**What it bills by** · Yes — Every tier meters inbound call minutes handled by Nova, with transferred time counted only while Nova is on the call.

> A 'minute' corresponds to one minute of inbound call handled by Nova. Calls transferred to a human only count for the time Nova handles them.
> — https://nelvox.ca/en/tarifs · Section 'How do minutes work?', first paragraph

**Past your allowance** · Yes — Calls keep being answered past the allowance: extra minutes bill at $0.20 each on every tier, with a warning notice as you approach the limit.

> Each extra minute is billed at $0.20/min, regardless of your plan. You receive a notice when you approach the limit.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'What happens if I exceed my included minutes?'

## What it does on the call

**Books appointments** · Yes — Nova books during the call per the business's own rules and the booking lands on the dashboard calendar, rather than texting a link.

> Appointment booking Slots suggested per your rules: by practitioner, visit type, duration.
> — https://nelvox.ca/en/ai-receptionist-clinic · Section 'Configured for clinic reality', 'Appointment booking' card

**Transfers to a person** · Yes — Nova transfers callers to the designated person and briefs them, handing over a conversation summary with the call.

> Nova detects situations that need a human (serious complaint, emergency, complex request) and transfers the call to the designated person with a conversation summary.
> — https://nelvox.ca/en/ai-receptionist · FAQ, 'Can Nova transfer an urgent call?'

**After-hours rules** · Yes — Nova answers 24/7/365 and the forwarding rule itself can differ by time: permanently, only after hours, or only when the line is busy.

> Your current line is simply forwarded to Nova's dedicated number according to your rules: permanently, after hours, or only when busy.
> — https://nelvox.ca/en/virtual-receptionist-canada · FAQ, 'Can I keep my phone number?'

**Urgent calls escalated** · Yes — Nova listens for emergency keywords and transfers straight to the owner's cell or emergency number instead of taking a message.

> Nova detects emergency keywords and immediately transfers the call to your emergency number or cell phone.
> — https://nelvox.ca/en/ai-receptionist-contractors · FAQ, 'What if it's an emergency?'

**Human receptionists as backup** · No — The humans behind a failed call are your own team, not Nelvox agents: calls Nova cannot handle are transferred to your number, and Nelvox's 24/7 humans are described as technical support.

> Smart transfers Calls that need a human are transferred to your number, not lost.
> — https://nelvox.ca/en/tarifs · Section 'Included in all tiers', 'Smart transfers' card

**Asks your questions** · Yes — Nelvox configures the questions Nova asks and it qualifies the lead, collecting work type, address, urgency and contact details before you call back.

> Nova collects project details (work type, address, urgency, contact info) and sends you the request by SMS or email. You call back when available.
> — https://nelvox.ca/en/ai-receptionist-contractors · FAQ, 'Can Nova take quote requests?'

**Answers about your business** · Yes — Nelvox loads the business's menu, hours, FAQ and rules into Nova during setup, and answering those questions is listed on every tier.

> Menu, hours, FAQ, business rules — we customize Nova for your business.
> — https://nelvox.ca/en/ai-receptionist · Section 'From zero to live in 4 steps', step 1 'We configure'

**Texts your callers** · Partly — Nova texts the caller automatically to confirm an order or booking, but no page describes holding a two-way text conversation or a missed-call text back.

> Every order or reservation taken by Nova is automatically confirmed by SMS to the customer. You and your customer get real-time tracking.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'How do SMS confirmations work?'

## What you get after the call

**Call summary by text** · Yes — The business owner gets the call's details by SMS (or email), and every call also carries a written summary in the dashboard.

> Nova answers for you, takes project details, and sends you a summary by SMS so you call back when available.
> — https://nelvox.ca/en/ai-receptionist-contractors · Section 'Why an AI receptionist for a contractor?', opening paragraph

**Recordings and transcripts** · Yes — The dashboard keeps a recording and transcription of every call plus classification, a per-call summary and notes, on all three tiers.

> Full history of every call with recording and transcription, automatic classification (FAQ, order, reservation, transfer), per-call summary, a client tab with notes, and detailed statistics.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'What's included in the dashboard?'

## What it connects to

**CRM, Zapier and webhooks** · Partly — No CRM is named anywhere on the site; integrations beyond the dashboard appear only as a line item on the top Enterprise tier, with compatibility assessed at the diagnostic.

> Custom integrations
> — https://nelvox.ca/en/ai-receptionist · Pricing section, Enterprise plan card feature list

**Your trade’s software** · Partly — Nelvox says scheduling and EMR compatibility varies by system and is checked at the diagnostic; the one named product is its own RestoVox online ordering system, not ServiceTitan, Jobber or Dentrix.

> It depends on your system: some integrate directly, others work via structured transmission. We validate compatibility at the diagnostic.
> — https://nelvox.ca/en/ai-receptionist-clinic · FAQ, 'Does it integrate with my scheduling or EMR?'

## Trying it, starting and leaving

**Free trial or free plan** · No — There is no free plan or trial on your own line; the only risk-free option is a refund of the first month within 14 days of activation, and demo numbers you can call.

> You're covered by the money-back guarantee: within 14 days of activation, full refund of your first month, no questions asked. It applies to all plans, Founding Program included.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'What if Nova isn't for me?'

**Sign up without a sales call** · Partly — You can create an account and pick a plan online, but Nelvox's team does the configuration and go-live, and it offers a consultation as the normal route in.

> In a hurry? Create your account online — our team contacts you for the rest.
> — https://nelvox.ca/en/tarifs · Section 'From consultation to go-live', step 1 'Free consultation'

**Setup fee** · Partly — A $900 one-time installation covers the number, programming and testing, and Nelvox states it is waived at launch, so current buyers pay only the monthly fee.

> It's the initial setup: your dedicated number, programming Nova for your menu/services, testing and go-live. It's waived at launch — you only pay the monthly subscription.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'What does the $900 installation cover?'

**Contract and cancelling** · Yes — All three plans are month to month with no minimum term, cancellable whenever you want, and plan changes are prorated upward.

> No. All plans are commitment-free — you can cancel whenever you want. No contract, no minimum term.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'Is there a minimum commitment?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — Two languages only, French and English, with automatic detection and mid-call switching; bilingual service is included on every tier and no third language is offered.

> Nova detects the customer's language from the first words and continues in that language.
> — https://nelvox.ca/en/tarifs · Section 'Included in all tiers', 'Bilingual FR / EN' card

**Choose or clone the voice** · Partly — Nelvox tunes the voice and tone with you during test calls and advertises your voice and script as customizable, but nothing on the site offers voice cloning.

> Test calls with your team. We adjust the voice, tone, and responses until you're satisfied.
> — https://nelvox.ca/en/ai-receptionist · Section 'From zero to live in 4 steps', step 2 'We test'

**Hear it before you buy** · Yes — Two live demo numbers are published: a general Nova line and a restaurant demo that takes your order, both callable without signing up.

> Call the restaurant demo — Nova takes your order: 506-712-0056
> — https://nelvox.ca/en/ai-receptionist-restaurant · Hero section, demo call-to-action button

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing number and forward it to the dedicated Nova number, with the forwarding rule your choice and reversible at any time.

> You keep your current number and forward it to Nova (simple call forwarding, reversible anytime) — nothing to port, nothing changes for your customers.
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'Do I keep my current phone number?'

**Move your number in** · No — Nelvox's stated model is forwarding rather than porting: it provides its own dedicated number and says explicitly there is nothing to port.

> Nova answers on a dedicated 506 number we provide. You keep your current number and forward it to Nova (simple call forwarding, reversible anytime) — nothing to port
> — https://nelvox.ca/en/tarifs · Pricing FAQ, 'Do I keep my current phone number?'

**Canada** · Yes — Sold across Canada with a local number in the area code of your choice and CAD billing

> Everywhere in Canada. Nova gets a local number in the area code of your choice and redirects your current line according to your rules.
> — https://nelvox.ca/en/virtual-receptionist-canada · FAQ, 'Does it work in my province?'

**Australia** · Yes — the site names no US, UK, EU or Australian availability and positions itself against US providers.

> Everywhere in Canada. Nova gets a local number in the area code of your choice and redirects your current line according to your rules.
> — https://nelvox.ca/en/virtual-receptionist-canada · FAQ, 'Does it work in my province?'

## Who it is built for

**Industries it is set up for** · Yes — Nelvox ships industry pages and configurations for restaurants, clinics, dealerships, salons and spas, contractors, gyms, cleaning and hotels, each with its own scripts and rules.

> Nova adapts to your industry
> — https://nelvox.ca/en/ai-receptionist · Section 'Industries', heading above the eight industry cards

**Several locations or numbers** · Partly — Multi-location is listed only on the $599 Enterprise tier, which is also pitched at multi-location volume; no per-location or per-number price is published.

> Multi-location
> — https://nelvox.ca/en/ai-receptionist · Pricing section, Enterprise plan card feature list

## Getting set up and getting help

**Setup help** · Yes — Nelvox does the whole setup — menu, hours, rules, test calls — and states most businesses are answering calls within 24 hours, with a 30-minute dashboard walkthrough.

> Most businesses are live in 24 hours. We configure Nova with your menu, hours, and business rules, then run test calls before going live.
> — https://nelvox.ca/en/ai-receptionist · FAQ, 'How long does setup take?'

**Support** · Partly — A local Moncton team on a 506 number is listed as 24/7 support on every tier, with email and a contact-page chat; the site states no response times or channel hours.

> Local 24/7 support Dedicated 506 number, local technical team. Not a chatbot, real humans.
> — https://nelvox.ca/en/tarifs · Section 'Included in all tiers', 'Local 24/7 support' card

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Nova by Nelvox, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.