# MedReceptionist — HIPAA-compliant AI phone receptionist that books patients straight into a clinic's EHR.

> Source: Receptionist Index — https://receptionistindex.com/medreceptionist (structured, researched, re-verified)
> Facts last verified: 2026-10-15

MedReceptionist is an AI phone receptionist for medical, dental, chiropractic and med-spa practices that answers patient calls around the clock. It books into the practice EHR during the call, texts confirmations and routes urgent callers to on-call staff.

| Fact | Value |
| --- | --- |
| Website | https://medreceptionist.com/ |
| Price | from $349/month |
| Free trial | Partly |

14-day free trial on which the vendor configures the receptionist and the practice tests it with real calls; cancellation described as one click. No card requirement stated, and no standing free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Partly — $349 a month on MedReceptionist for 100 calls of 2.5 minutes. MedReceptionist is bought through sales.

> $349/month per practice — flat ($249/month with any MedSiteAI website plan).
> — https://medreceptionist.com/pricing · 'One plan. Everything included.' section, price paragraph

**Cost at 500 calls a month** · Partly — $349 a month on MedReceptionist for 500 calls of 2.5 minutes. MedReceptionist is bought through sales.

> $349/month per practice — flat ($249/month with any MedSiteAI website plan).
> — https://medreceptionist.com/pricing · 'One plan. Everything included.' section, price paragraph

**What it bills by** · Yes — Billed as one flat monthly fee per practice rather than per minute, per call or per provider, so the unit is the practice itself.

> $349/month per practice — flat ($249/month with any MedSiteAI website plan).
> — https://medreceptionist.com/pricing · 'One plan. Everything included.' section, price paragraph

**Spam calls not billed** · Yes — Robocalls and telemarketers are screened upstream and the vendor states junk traffic never consumes plan usage, at no extra charge.

> Spam and robocalls are filtered before they consume any of your plan's voice minutes. ... Spam screening is built in at no additional cost.
> — https://medreceptionist.com/after-hours-medical-answering-service · What's Included, 'Spam Screening' block

## What it does on the call

**Books appointments** · Yes — Books, reschedules and cancels directly in the practice EHR during the call via API or FHIR R4, instead of texting the caller a booking link.

> MedReceptionist connects to your EHR via direct API or FHIR R4 integration. When a patient calls to book or reschedule, the AI checks real-time availability in your scheduler and writes the appointment directly
> — https://medreceptionist.com/ai-front-desk-for-clinics · AI Front Desk FAQ, 'How does the AI book appointments into our EHR?'

**Transfers to a person** · Partly — Transfers urgent or human-requested calls to staff or the on-call line immediately and passes caller ID through, but the vendor publishes no spoken warm-transfer briefing for routine calls.

> it transfers to your staff or on-call provider immediately. You set the escalation rules.
> — https://medreceptionist.com/ · FAQ, 'What happens if the AI can't handle a call?'

**After-hours rules** · Yes — Answers 24/7/365 with no after-hours premium and can be configured as after-hours-only, overflow, or first point of contact, with separate closed-hours greetings.

> MedReceptionist operates 24/7/365 — every night, every weekend, every holiday — with no after-hours surcharge.
> — https://medreceptionist.com/after-hours-medical-answering-service · After-Hours Answering FAQ, first question

**Urgent calls escalated** · Yes — Flags urgent symptoms against the practice's own triage protocol and routes the caller to the on-call provider or escalation number during the call.

> For calls that need immediate clinical attention — described symptoms, stated emergencies — the AI routes to your designated on-call provider or escalation number.
> — https://medreceptionist.com/after-hours-medical-answering-service · After-Hours Answering FAQ, 'How does it handle urgent after-hours calls?'

**Human receptionists as backup** · No — No human agents sit behind the AI: the vendor describes it as fully automated, and calls it cannot handle go to the practice's own staff or on-call line, not to a vendor call center.

> MedReceptionist is a fully automated AI voice agent on a flat plan
> — https://medreceptionist.com/medical-answering-service-cost · 'AI Medical Receptionist — Flat Monthly Subscription' block

**Asks your questions** · Yes — Greetings, services, booking rules, escalation policies and the knowledge base are configurable from the dashboard, and digital intake forms are sent automatically after booking.

> Everything is configurable from your dashboard — greetings, hours, services, booking rules, escalation policies, knowledge base. Changes take effect instantly. No coding required.
> — https://medreceptionist.com/ · FAQ, 'What if I need to make changes?'

**Answers about your business** · Yes — Answers routine questions about hours, directions, prep instructions and parking from a practice-specific knowledge base configured during onboarding.

> Answered by voiceHours, directions, prep instructions, parking — no hold
> — https://medreceptionist.com/ai-front-desk-for-clinics · 'What It Handles' table, Common Patient Questions row

**Texts your callers** · Yes — Sends SMS confirmations, reminders and missed-call text-backs, and keeps them in a two-way patient conversation thread.

> Keeps every confirmation, reminder, follow-up, and missed-call text-back inside a single patient conversation thread.
> — https://medreceptionist.com/ · Features section, 'Two-Way SMS & Texting' card

## What you get after the call

**Call summary by text** · Partly — Call summaries and transcripts are included for the team and desktop push alerts fire on new calls, but the vendor describes patient-facing SMS only, not a per-call summary texted to the owner.

> Call summaries and transcripts for your team
> — https://medreceptionist.com/pricing · 'One plan. Everything included.' feature list

**Recordings and transcripts** · Yes — Call recording and transcripts are included in the single plan, alongside call summaries available to the practice team.

> Plus: call recording & transcripts, Google Review auto-prompts, recall campaigns, caller ID pass-through on transfers
> — https://medreceptionist.com/ · Features section, closing 'Plus:' line

## What it connects to

**Google Calendar** · Yes — Google Calendar and Outlook appear in the integration list alongside EHR schedulers, but the vendor names no Calendly support anywhere on the pages read.

> Mindbody Zenoti Boulevard Google Calendar Outlook FHIR R4 HL7
> — https://medreceptionist.com/ · Universal Compatibility integrations logo list, second row

**Outlook** · Yes — Google Calendar and Outlook appear in the integration list alongside EHR schedulers, but the vendor names no Calendly support anywhere on the pages read.

> Mindbody Zenoti Boulevard Google Calendar Outlook FHIR R4 HL7
> — https://medreceptionist.com/ · Universal Compatibility integrations logo list, second row

**Calendly** · Yes — Google Calendar and Outlook appear in the integration list alongside EHR schedulers, but the vendor names no Calendly support anywhere on the pages read.

> Mindbody Zenoti Boulevard Google Calendar Outlook FHIR R4 HL7
> — https://medreceptionist.com/ · Universal Compatibility integrations logo list, second row

**Your trade’s software** · Yes — Names direct support for trade systems including Dentrix, Open Dental, ChiroTouch, Jane, WebPT, Mindbody and ModMed, with FHIR R4 or a custom adapter where no API exists.

> Open Dental, Dentrix, ChiroTouch, Jane, athenahealth, eClinicalWorks, WebPT, and every other major system — we connect natively or via FHIR R4.
> — https://medreceptionist.com/ · FAQ, 'How does it book into my EHR?'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — A 14-day free trial is offered in which the vendor configures the receptionist and the practice tests it on real calls, but there is no standing free plan.

> Our Professional plan includes a 14-day free trial. We'll set up your AI receptionist and you can test it with real calls.
> — https://medreceptionist.com/ · FAQ, 'Can I try it before committing?'

**Sign up without a sales call** · No — Every buy path on the site is a booked call: the trial, pricing and hero buttons all route to a demo scheduler, and the vendor configures the agent before go-live.

> 15-minute demo. We'll show you exactly how MedReceptionist handles your call types, books into your EHR, and pays for itself in the first week.
> — https://medreceptionist.com/ · Closing 'Ready?' call-to-action section

**Setup fee** · No — No one-time setup or onboarding fee: the vendor states setup is free and includes building the agent, with go-live typically inside 24 hours.

> MedReceptionist has no setup fee and is typically live within 24 hours.
> — https://medreceptionist.com/medical-answering-service-cost · Pricing FAQ, 'Is there a setup fee or long-term contract?'

**Contract and cancelling** · Yes — Sold month to month with no contract and cancellation described as one click; annual billing is offered as an option worth roughly two months free.

> Plans are month-to-month, and a HIPAA Business Associate Agreement is signed with every practice at no additional cost.
> — https://medreceptionist.com/medical-answering-service-cost · Pricing FAQ, 'Is there a setup fee or long-term contract?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — Headline claim is 145+ languages with mid-call switching on the single plan, but the same site also prints 90+, 16 and 8 languages, so the real list is not settled.

> Handles English, Spanish, French, Mandarin, Vietnamese, Korean, Arabic, Hindi, Portuguese, and more with mid-call language switching.
> — https://medreceptionist.com/ · Features section, '145+ Languages + Bilingual' card

**Choose or clone the voice** · Partly — Offers 35 named voices with customizable personality and greeting per practice; nothing on the pages read offers cloning a specific person's voice.

> You can customize the voice, personality, and greeting to match your practice's tone.
> — https://medreceptionist.com/ · FAQ, 'Does it sound like a real person?'

**Hear it before you buy** · Partly — Recorded greeting samples for business hours, after hours, lunch and confirmation calls can be played on the homepage, and the vendor will stand up a live line during a booked demo, but no public demo number is published.

> Click any voice to hear a preview. Each supports 90+ languages with auto-detection.
> — https://medreceptionist.com/ · 'Hear It Live — 35 voices' voice demo section

## Your phone number and where it works

**Keep your number** · Yes — Keeps the practice's existing number by forwarding, including selective forwarding for after-hours only or when lines are busy.

> Just set up call forwarding from your current number to MedReceptionist. Takes 2 minutes. You can also choose selective forwarding
> — https://medreceptionist.com/ · FAQ, 'Can I use my existing phone number?'

## Who it is built for

**Industries it is set up for** · Yes — Ships specialty pages, scripts and EHR workflows for dental, chiropractic, physical therapy, optometry, dermatology, med spa, pediatrics, podiatry, veterinary and more.

> It supports workflows for specialty systems including ModMed for dermatology, RevolutionEHR for optometry, Dentrix for dental practices, and Aesthetic Record for med spas and aesthetics teams
> — https://medreceptionist.com/ · 'EHR-Aware Scheduling for Medical Reception' section

**HIPAA, with a signed BAA** · Yes — Signs a HIPAA Business Associate Agreement with every practice before go-live at no extra cost, on the single plan, with AES-256 encryption and SOC 2 Type II controls claimed.

> MedReceptionist signs a HIPAA Business Associate Agreement with every practice at no additional cost. The BAA is included as part of onboarding, not offered as a paid add-on.
> — https://medreceptionist.com/hipaa-compliant-ai-receptionist · HIPAA FAQ, 'Does MedReceptionist sign a HIPAA BAA?'

## Getting set up and getting help

**Setup help** · Yes — Done-for-you setup: the vendor configures greeting, services, providers, hours, policies and the EHR connection, with most practices live within about 24 hours.

> Most practices are live within 24 hours. We handle the entire configuration — your custom greeting, services, providers, hours, policies, and EHR connection.
> — https://medreceptionist.com/ · FAQ, 'How long does setup take?'

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price

## Corrections

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